This is a very basic, no frills hotel. The rooms are very small and the furniture and fittings are a bit tired but it was quite clean. It's in a great location, just behind Bourke Street Mall and right near china town precinct. First night we stayed, the side of the hotel caught fire at 3.30am in the morning. Scary thing was, no smoke/fire alarms were alerting us, it was just a staff member running along the hall banging on the door and yelling out that there was a fire and we needed to evacuate. Spent an hour and a half out in the street while the fire brigade put the fire out and then we got to return to our smoke filled rooms. There was no explanation from staff in the morning about what had caused the fire, they didn't even seem to want to acknowledge that it had happended. There was nothing from hotel management , not even so much as a "sorry for the inconvenience, have a coffee in the restaurant on us". All our linen and towels stunk of smoke but we had to ring reception and specifically request them to come up and change them the next morning. I know the fire wasn't the hotel's fault but i was disappointed with how they handled the aftermath.
- Official Description (provided by the hotel):
- A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more less
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- Also Known As:
- Mercure Welcome Melbourne Hotel Melbourne
- Accor Welcome Melbourne