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“Perfect location close to everything” 5 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #98 of 170 hotels in Melbourne
Busselton, Australia
Top Contributor
100 reviews 100 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Perfect location close to everything”
5 of 5 stars Reviewed February 13, 2014 via mobile

I stayed here for 3 nights and would defiantly come back every time I visited the cbd in melbourne.
Everything you need is here clean rooms and upgraded new bathrooms in my standard room on tenth floor.
We stayed in a standard room double ( queen bed) perfect size room for a 3 night stay.
My friend had a superior king with bath/shower and kitchenette mirovave and it was a lot bigger but extra in price but still affordable,you may choose a bigger room if planning to stay longer but both rooms where perfect.
They do offer breakfast but most cafés open at 730 am and are not far away at all. Very clean not noisy loved it. Will return

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 14, 2014
Dear Travelfun4ever,

Thanks for the great review, it is always pleasing to read a positive review from a Top Contributor.

Delighted to hear that services and facilities used & provided were satisfactory for yourself and your friends.

Thank you again for your feedback & I certainly look forward to welcoming you back when you next visiting Melbourne.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
1 review
2 of 5 stars Reviewed February 12, 2014

Very unpleasant incident during my stay. We chose "valet parking' and paid 35 AUD. Hotel valet staff called when leaving hotel and claiming due to city construction, we have to walk to parking. When talked to front desk questioning this issue, front desk staff say "we cannot control city construction blocking road". Come on, city consctruction you certainly cannot control, but you can control not to fully charge your "valet parking" service fee! Personally I will NOT recommend this kind of service attitude and it showed your hotel management team does not care how to deliver service but always think about charging client.

Room is small and we know that. Thin wall and hence constantly noise cannot be blocked.

Only good thing is location. Close to city center.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 17, 2014
Dear Alanzw,

Thank you for your feedback

I am saddened to hear of your recent experience with us & have discussed this situation further with our Front Office Manager.

Without knowing the details of your stay, it's rather hard for us to action your feedback properly. Please feel free to send me an email with the details of your reservation to H3028-gm02@accor.com and I shall look into it accordingly.

Once again, our most sincere apologies for the inconvenience caused & I look forward to hearing from you.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
#98 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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