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“Old,Small & Unfulfilled Service but Fully Charge Customer” 2 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.5 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #103 of 171 Hotels in Melbourne
1 review
“Old,Small & Unfulfilled Service but Fully Charge Customer”
2 of 5 stars Reviewed February 12, 2014

Very unpleasant incident during my stay. We chose "valet parking' and paid 35 AUD. Hotel valet staff called when leaving hotel and claiming due to city construction, we have to walk to parking. When talked to front desk questioning this issue, front desk staff say "we cannot control city construction blocking road". Come on, city consctruction you certainly cannot control, but you can control not to fully charge your "valet parking" service fee! Personally I will NOT recommend this kind of service attitude and it showed your hotel management team does not care how to deliver service but always think about charging client.

Room is small and we know that. Thin wall and hence constantly noise cannot be blocked.

Only good thing is location. Close to city center.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 17, 2014
Dear Alanzw,

Thank you for your feedback

I am saddened to hear of your recent experience with us & have discussed this situation further with our Front Office Manager.

Without knowing the details of your stay, it's rather hard for us to action your feedback properly. Please feel free to send me an email with the details of your reservation to H3028-gm02@accor.com and I shall look into it accordingly.

Once again, our most sincere apologies for the inconvenience caused & I look forward to hearing from you.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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Newcastle, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2014

The Mercure Welcome Melbourne is in the heart of Melbourne and perfect if you want to be central to everything. The staff were excellent and nothing was too much trouble. The room could use a bit of TLC but you don't spend all your time in a hotel room. I would highly recommend staying here.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 6, 2014
Dear SusiDee,

It is always very pleasing to read a positive review from a Senior Reviewer.

I am glad that you're enjoying our fantastic location and found our team member to be excellent and always happy to assist. I am not sure which room did you stay, but we are in the process of refurbishing the rooms & are currently being done in stages.

We are very appreciative of your recommendation of this hotel & we look foward to welcoming you back again.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #103 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Welcome Melbourne 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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