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“Very central and great service” 4 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #100 of 171 hotels in Melbourne
Newcastle, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Very central and great service”
4 of 5 stars Reviewed February 6, 2014

The Mercure Welcome Melbourne is in the heart of Melbourne and perfect if you want to be central to everything. The staff were excellent and nothing was too much trouble. The room could use a bit of TLC but you don't spend all your time in a hotel room. I would highly recommend staying here.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 6, 2014
Dear SusiDee,

It is always very pleasing to read a positive review from a Senior Reviewer.

I am glad that you're enjoying our fantastic location and found our team member to be excellent and always happy to assist. I am not sure which room did you stay, but we are in the process of refurbishing the rooms & are currently being done in stages.

We are very appreciative of your recommendation of this hotel & we look foward to welcoming you back again.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,834 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Adelaide
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed February 4, 2014

excellent location! just behind MYER shopping centre. quite near China town. Clean and tidy. Nice place for staying. first time stayed this hotel, but quite good memory. I will recommend it to families and friends.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 6, 2014
Dear Xuanqian W,

Thank you for your feedback. I am glad to hear that everything was to your satisfaction.

Thank you also for recommending our hotel to your family & friends.

We look forward to welcoming you back in teh near future.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 4, 2014

Second visit to mercure welcome and equally satisfied. Room was small but very clean and comfortable bed. A/cond worked well in heat wave also. Bathroom is small but very functional with excellent shower. Check in and out professional and easy.

Only complaint is that housekeeping are pretty noisy early ish, including knocking on our door at 8:30 am on a Saturday despite so not disturb sign left out.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 6, 2014
Dear Trish2418,

Thank you for your feedback. I am glad to hear that you enjoyed most aspects of your recent stay with us.

I will be sure to pass on your feedback to our Executive Housekeeper for his perusal.

Once again, thank you for your continuous patronage and we look forward to seeing you again soon.

Kind regards,

Alex Mihardja, Operational Project Manager
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Port Douglas
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2014

Right in the center of town, so close to everything. Walk up to China Town, next to David Jones and Myers - great coffee and food hall. Catch the free city link tram. Hotel room was a good size. Staff were lovely and helpful. Did not eat there so cannot comment on the food in the hotel. Had a problem with the air conditioner, service technician was there within 10 minutes to fix and went out of his way to ensure that all was fine and there would be no further problems.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 6, 2014
Dear Portlocal,

Thank you for your great review. The hotel location is ideal for overseas and interstate visitors wanting to explore Melbourne in a short amount of time, with walking distance to major shopping destinations, tourist atractions and transports at your doorstep.

I am glad that our team made quite a good impression on you.

We look forward to welcoming you again in the near future.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #100 of 171 hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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