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“Great Location but thats about all” 3 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #100 of 171 Hotels in Melbourne
Ballarat, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Great Location but thats about all”
3 of 5 stars Reviewed October 27, 2013

Got an internet deal for the Mecure Welcome Melbourne on a very busy weekend in Melbs (Beyoncé and Cox Plate) at a reasonable price ($199) for Standard room. Only booked for one night (Sat) When we arrived, we were told by the clerk at check in that our room had been upgraded. Well the only difference was the upgraded room included a microwave and kitchen sink. The downfall???? The upgrade had us positioned 2 rooms from the elevators on the 8th floor. So we heard everyone coming and going at all hours. :-( The toilet seat lid was loose and when I hung my toiletry bag on the towel rack it fell off. Bathroom was very pokey with shower and no bath. And no shower gel (only tiny cakes of soap) and no moisturiser cream either (which you think is pretty standard in most hotels in small tubes). Good for a short stay - it served its purpose but unfortunately we were next to the lifts.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear K A,

Thank you for your feedback, I am sorry to hear that you did not enjoy your stay and for any inconvenience caused. I have passed on your feedback to both our Executive Housekeeper & Maintenance Manager. I would recommend you to request one one of our refurbished bathrooms should you choose to stay with us again.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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2,976 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Canberra, Australia
Top Contributor
65 reviews 65 reviews
54 hotel reviews
Reviews in 49 cities Reviews in 49 cities
194 helpful votes 194 helpful votes
2 of 5 stars Reviewed October 27, 2013

Stayed at this hotel whilst travelling on business (preferred supplier). Whilst the location is ok, the rooms are old and tired and in need of renovation. Rooms are noisy especially if you have a room near the lift which 'pings' all night. Has the feel of a cheap nasty motel room!
Staff are very friendly and helpful however, pity the hotel does not live up to their standard!

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Warrens_of_Conder,

Thank you for your review, I am sorry that the hotel did not meet up to your expectations.
If you wish to try us again next time, please ask for a quiet room away from the lifts & also room with refurbished bathroom.

Once again, thank you & regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 26, 2013

This hotel has an excellent location - close to trams, city central, shops, china town. The room is small with basic facilities. But I think it needs some renovations.
I tried to ask receptionist to book a taxi. In the end. I was told that due to peak time (8:30pm on Saturday footy games), they couldn't find one and suggested me to call taxi service by myself, which was really unpleasant. The hotel should enhance customer service quality.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Happylife4,

Thank you for your reviews.
Rest assured that I shall discuss your experience with our Front Office Manager regarding the lack of assistance extended in obtaining taxi to ensure the incident remains isolated.
WE hope to see you again soon.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 26, 2013 via mobile

I've stayed at the Mecure Welcome about 3 times now because the location is excellent - right next to Bourke St mall and close to public transport and restaurants. The rooms themselves are small and very average. The main issue is that the walls are very thin. Everytime a neighbouring room opens their door or talks or turns on the tv you can hear everything! The shower is good with decent pressure but there may be an issue with the plumbing/tiling as puddles of water pooled randomly on the bathroom floor. Staff are really friendly and rooms are reasonably clean. There are two elevators and one always seems to not be working which is a bit annoying. Overall, an affordable option right in the city centre.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Thank you for your response & for your continuous patronage.
I have passed on your feedback to our Maintenance Manager to have a look at the bathroom.
Once again thank you for your feedback & we look forward to see you on your next trip.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Ontario
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 26, 2013

We arrived in Melbourne and I had read previous reviews of the hotel. Expected the room to be small it was. It was clean and comfortable and other than not having free wifi it was great. The location is so close to every thing. Then after having an amazing ocean drive road tour we came back find our suitcases had been rifled through. Now we are not silly enough to leave anything of value in there but the principle of the matter is someone went through them. We told the hotel staff and did not expect anything to be done. But just be warned it happened. Otherwise we had a great trip.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Karen,

Thank you for your feedback. I am very concerned to read your comment & I am aware that you've spoken with our Duty Manager regarding this. Your room was serviced by one of our long-standing employee with impeccable records & rest assured that we have conducted a thorough investigation process internally & the staff in-questioned stood firm that he did not go through your suitcases. Please feel free to contact myself if you wish to discuss this matter further.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Perth, Australia
1 review
3 of 5 stars Reviewed October 26, 2013

Represents good value. Standard queen room is relatively small but you get what you pay for. The bathroom was modern and recently renovated - and the shower and hot with a great water flow - a bonus. The hotel offers a good basic service. Location was ideal close to Bourke St Mall. Good for a short stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear jmperth66,

I am delighted to hear about your recent experience & thank you very much for your very objective reviews. Greatly appreciated.

We look forward to welcoming you back.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Brisbane, Queensland, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 23, 2013

I had 5 nights at the Mercure Welcome as a birthday gift to myself. The hotel is only average but is in a great location for access to public transport, shopping and restaurants. The room was clean and the price reasonable. I didn't use the hotel restaurant as there were plenty to choose from close by.

Room Tip: Wait until renovations are completed.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Karyn,

A Happy Belated Birthday to you. I am glad that you enjoyed your stay with us.
We look forward to have you back with us.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #100 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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