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“Good value but don't leave any valuables in your room” 4 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #100 of 171 Hotels in Melbourne
Ontario
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good value but don't leave any valuables in your room”
4 of 5 stars Reviewed October 26, 2013

We arrived in Melbourne and I had read previous reviews of the hotel. Expected the room to be small it was. It was clean and comfortable and other than not having free wifi it was great. The location is so close to every thing. Then after having an amazing ocean drive road tour we came back find our suitcases had been rifled through. Now we are not silly enough to leave anything of value in there but the principle of the matter is someone went through them. We told the hotel staff and did not expect anything to be done. But just be warned it happened. Otherwise we had a great trip.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Karen,

Thank you for your feedback. I am very concerned to read your comment & I am aware that you've spoken with our Duty Manager regarding this. Your room was serviced by one of our long-standing employee with impeccable records & rest assured that we have conducted a thorough investigation process internally & the staff in-questioned stood firm that he did not go through your suitcases. Please feel free to contact myself if you wish to discuss this matter further.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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2,977 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
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  • English first
  • French first
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English first
Perth, Australia
1 review
3 of 5 stars Reviewed October 26, 2013

Represents good value. Standard queen room is relatively small but you get what you pay for. The bathroom was modern and recently renovated - and the shower and hot with a great water flow - a bonus. The hotel offers a good basic service. Location was ideal close to Bourke St Mall. Good for a short stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear jmperth66,

I am delighted to hear about your recent experience & thank you very much for your very objective reviews. Greatly appreciated.

We look forward to welcoming you back.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Brisbane, Queensland, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 23, 2013

I had 5 nights at the Mercure Welcome as a birthday gift to myself. The hotel is only average but is in a great location for access to public transport, shopping and restaurants. The room was clean and the price reasonable. I didn't use the hotel restaurant as there were plenty to choose from close by.

Room Tip: Wait until renovations are completed.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Karyn,

A Happy Belated Birthday to you. I am glad that you enjoyed your stay with us.
We look forward to have you back with us.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Newcastle, Australia
1 review
4 of 5 stars Reviewed October 23, 2013

The Hotel was in a great location very close to the trams and shops the concierge where very helpful at showing us how to get around in Melbourne, We had Breakfast in the hotel which was great plenty to choose from and no waiting around all in all I would recommend the Mercure hotel to everyone

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Joy,

Thank you for your feedback & I am delighted to hear that you enjoyed every aspects of your stay with us.

WE look forward to seeing you again in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 23, 2013

At the time of my stay renovations were taking place and it made the hotel appear dirty and disorganised in public areas. The long queues for the single functioning elevator was particularly frustrating. The location was great for Melbourne CBD and walking distance to my business meeting, the purpose of my trip. To be honest I was disappointed with the hotel but the staff were apologetic. It felt chaotic. I would probably go back after the renovations are complete - after reading post-renovations reviews on here of course.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Kylie,

Thank you for your feedback. WE certainly share your frustration regarding the lift situation, unfortunately it took longer than expected for the spare-part to arrive. The renovation you were talking about must be related to the re-modelling of the entrance from Lt Bourke Street, which is at the final stage & would be completed at the latest by next week.

See you again soon, we hope.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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Perth, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

This hotel is in a great location in the centre of Melbourne. It is surrounded by restaurants and shops, in Swanston and Bourke Streets. It is an excellent location for public transport, with a Swanston Street Tram stop just out the front door, and a Bourke Street tram stop a few metres away.

The rooms are cosy and comfortable, but have every thing you need for a good night's sleep. The buffet breakfast has a reasonable choice of hot and cold foods, and you can order eggs any way you like directly for you waiter.

For the location alone, we would definitely stay there again.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Jerry,
We love hearing reviews from Senior Contributors - Thank you.
I am pleased that we met your expectations and you had an enjoyable stay with us.
Looking forward to welcoming you back.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne.
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Sydney
Top Contributor
87 reviews 87 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 22, 2013

Although central location, the hotel really was not welcoming in its surrounds.
The room was very basic and with the pipes exposed on the ceiling. One could hear the water usage from above ie showers and loos. The room smelt like cheap disinfectant and was overpowering. Did have a great sleep though so a huge plus. Soul cafe is unfortunately the main thoroughfare for the poker machine room so gave it a very common feel. The food though was great. This would have been prepared in the main kitchen of the hotel. Personally I would not stay there again. Certainly not worth $170+ more like $80

Stayed October 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Barbara,

Thank you for your feedback. The Mercure Welcome Melbourne is a 3.5 star hotel which offers excellent value for money given it’s location in very the heart of Melbourne. Our rate starts from $119.00/ night though it varies depending on the supply & demand.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #100 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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