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“Well placed for Retail Therapy” 4 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #99 of 171 hotels in Melbourne
Kapiti, New Zealand
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Well placed for Retail Therapy”
4 of 5 stars Reviewed April 16, 2013

We booked a standard room on a special deal and although the room was quite small it was enough for the two of us and it was a pretty good deal. Given the hotel's location there is plenty of incentive to not hang around in the hotel room anyway. During this 5 night visit we found the room servicing staff did an excellent job with the room looking consistently good when we returned in the afternoon. The reception and concierge staff were also very helpful. All in all a good experience to go with the location smack bang in downtown Melbourne with all transport - trams, trains, river ferries - in easy reach. With Melbourne being a very walkable city this central location was fantastic.
I would also like to mention the quality of the Cocoon Bar, just upstairs from the lobby. The bar staff were great and the atmosphere quite cosy. A nice place to relax after a long day following my wife through the shops!

Room Tip: Not too much road noise given this location so anywhere well away from the lifts!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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NSW
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 14, 2013

All staff members I encountered during my stay (including front reception, checkin, concierge, cleaning staff) were extremely friendly, helpful and professional. The reception area is large and comfortable, and the processing time was efficient and well organised. As previous guests have stated, the rooms here are a little 'tired', as are the hallways and carpet, but this did not detract from my stay. My room overlooked a building site but there was no noise from my 5th floor viewpoint. The bathroom tiles have had a 'blue' pen grouting touchup, which I found quite charming. Staff were quick to offer a large bed by joining the two singles, and this task was completed very quickly and without any inconvience to me. The location was central and safe, and close to a convenience store and plenty of other shops. I walked here from Southern Cross station, after catching the skybus from the airport, and the walk took me 15 mins. The skybus can drop you at the front door if you care to wait for the next free hotel drop off bus, but I found the walk quite enjoyable.

Room Tip: Some rooms have a small sink, which they call a kitchenette (very dated, but useful).
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Morwell, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2013

I had booked a privilige room, but wasnt told upon checkin that someone was in it and had requested a late check out, instead I was put in an inferior room with no explaination. I rang reception when I realised it wasnt the room I had paid for, was then informed of the other room being occupied until 4pm. I wasnt given much of an apology, just told to go do some shopping and come back at 4pm.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Gladstone, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 12, 2013

I first stayed here a number of years ago and have been back three times since then. It's central location in Melbourne makes it the perfect place to access everything that the city and inner suburbs have to offer.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

Fantastic place to stay,have stayed at this hotel many times and have never been dissapointed, service is fantastic and a great location in the heart of Melbourne.
Staying in one of the privelige rooms is worth the extra money.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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York, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 11, 2013

The Mercure Welcome has a great location in the centre of Melbourne and shares the facilities of the Grand Mercure in Swanston Street. However, the bedroom that we had, although clean was a little 'tired' and the furniture needed updating. Although the bedroom currently looks out over a building site, the disription due to noise was minimal, our early morning call being provided by the visit of the rubbish trucks emptying the bins in Little Bourke Street. A weekend break deal was good value including breakfast, $50 voucher for the restaurant and late deoarture to 2:00 p.m.
On the whole a good value hotel for the centre of Melbourne if you are not looking for a modern decor room.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrinsville, New Zealand
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 11, 2013

Service at receiption and room service was average to poor. Food in restaurant pretty good. Hotel Building was modern, but needs renovating.

Hotel was very central and that was a real bonus. Car park was a bit of a walk.

Would I stay here again? Probably not. While the central location is very good, there would be better value Hotels in central Melbourne I suspect.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
#99 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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