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“Wont be staying again” 2 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #107 of 158 Hotels in Melbourne
Wagga Wagga, Australia
1 review
“Wont be staying again”
2 of 5 stars Reviewed March 21, 2013

Paid for a "supreme queen room" and got a dodgy tiny room that backed right onto the lifts ... rang reception to check they allocated correct room and it was, none left to swap into. noisy, filthy stained carpets, NO MINIBAR, a view out window of brick wall ... wont be staying again.

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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Singapore, Singapore
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 20, 2013

The rooms were old and aging. In terms of the infrastructure, there's nothing spectacular about the hotel. Nonetheless the air-cond was nice and chilly, beds were comfortable and the location was fairly central. Although parking is a down-right hassle.

The staff are all friendly and helpful, and are a redeeming point for the hotel. Without the effort and attention of the staff and housekeeping, I'd be suspect of the quality of the room.

Overall, if you're in the city for business or plan to be out for the entire day, the hotel is functional and practical for you to rest.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
1 review
3 of 5 stars Reviewed March 20, 2013

We didn't realise when we booked that we were staying in the poor version of the hotel. I thought it was all one hotel but it appears the Mercure and the Mercure Welcome are two very different things. While the rooms were clean, the carpet was quite dirty and the bathroom very basic. I thought it was extremely overpriced for what we got, but in saying that it was the weekend of the Grand Prix. The location of the hotel was fantastic, walking distance to shops and Southbank. If your looking for a bed with no frills and can get it for a cheaper price than $289 this is the hotel for you.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 stars Reviewed March 19, 2013

I have never been to Melbourne before, so I thought it pretty expensive for a very small room looking out on to an alleyway. That said, the bed was comfortable, breakfast average, and the staff pleasant and helpful

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Perth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 19, 2013

I constantly visit Melbourne for concerts that are on in the city. Mercure Welcome has a great central location for business in the CBD and exceptional prices. Staff are friendly and very helpful and accommodating. Rooms are a little on the small-side, but perfectly adequate for someone like myself. I always stay there when i visit Melbourne city.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
2 of 5 stars Reviewed March 17, 2013

Having satyed at Accor and mercure hotels for several years, I found the Mercure Welcome in Melbourne very disappointing and not up to Mercure standard. the reception staff were very good - apart from that the hotel was dirty and run down, and did not appear to be maintained. Every door, handle and surface, cupboards, lifts had dirty hand prints, it was not generally clean. No minibar, paper thin walls. You heard the toilets in other rooms, the lift was noisy. It felt more like a university dorm than an hotel. The coffee maker and cups were on the floor of an open desk, in a dusty room

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 17, 2013

Stayed here on a work trip. On the positive side the service was great, location great, and rooms well cleaned. However, the room was small and marks on the wall and cracked basin suggested a bit of a makeover is required. Ideal for those on holiday not wanting to spend too much time in their room. Business travellers would suit a larger room.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #107 of 158 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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