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“A great disappointment” 2 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 Little Bourke Street, Melbourne, Victoria 3000, Australia (Central Business District)   |  
Hotel amenities
Ranked #109 of 157 Hotels in Melbourne
London, United Kingdom
2 reviews
“A great disappointment”
2 of 5 stars Reviewed March 17, 2013

Having satyed at Accor and mercure hotels for several years, I found the Mercure Welcome in Melbourne very disappointing and not up to Mercure standard. the reception staff were very good - apart from that the hotel was dirty and run down, and did not appear to be maintained. Every door, handle and surface, cupboards, lifts had dirty hand prints, it was not generally clean. No minibar, paper thin walls. You heard the toilets in other rooms, the lift was noisy. It felt more like a university dorm than an hotel. The coffee maker and cups were on the floor of an open desk, in a dusty room

  • Stayed March 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank 926SWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,535 reviews from our community

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Auckland Region, New Zealand
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 17, 2013

Stayed here on a work trip. On the positive side the service was great, location great, and rooms well cleaned. However, the room was small and marks on the wall and cracked basin suggested a bit of a makeover is required. Ideal for those on holiday not wanting to spend too much time in their room. Business travellers would suit a larger room.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nzlhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 16, 2013

We booked a room for one night, basically to escape the heat wave. Online, we found a room at this hotel for $129. I arrived before my gf (we both work in the city) and checked in. Upon entering the room (and checking out the bathroom) I simply turned around and walked back out. It was tiny, dingy (the bath had two little 'cracks' in it that obviously weren't - but reminded me of - bulletholes) and overall it just had a bit of a unpleasant feel about it. I know it was only $129 for a CBD stay, but - just for fun - my gf and I do try a different Melbourne hotel about once a month and this was easily the least attractive room I have seen. I immediately went back and upgraded to a $219 per night king size room. Maybe my expectations were too high, but this room was massively underwhelming. I have stayed in much bigger, better laid out, 'suites' at far cheaper rates. The main problem though, was that we were there to avoid the heatwave, and by the time my gf arrived, an hour later, the air con still hadn't cooled down the main area properly, and (although there appeared to be a vent in the bedroom) hadn't reached into the bedroom AT ALL. I found it totally unnacceptable that you can charge $219 per night for a king size room with essentially no effective airconditioning in the sleeping area. After waiting for another hour or so and having nothing change temperature-wise, we rang reception and requested to be downsized to a queen room ($189), where the air-cnditioning was in the same room as the bed. We were obliged and this room was very good. We were actually given a room for people with disabilities (as it was the only queen room left, I was told) which meant having modified shower facilities. No problems at all with that - except the shower connection was faulty and kept stopping and starting like a kinked hose. I finally worked out how to keep it flowing (holding it at a certain angle) but I did wonder how someone with restricted movement might cope. Anyway, the room was VERY cool, clean and comfortable. We ordered a little bit of food which was good. Went upstairs and had a swim, which was also good - I liked the fact that towels were provided poolside which is not always the case. At all times the staff were excellent - friendly, efficient and keen to help. No problems there whatsoever. If planning staying here though, I would recommend only the queen room, but even then, there are nicer places around the city for less money if that is a factor for you.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank Stefan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

Turners Beach
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 16, 2013

Chose the hotel because it was close to the theatre where we had booked tickets (had also stayed there 4 years before). When entering the room my husband noticed that the ceiling was full of dust / dirt from the air conditioner. The basin in the bathroom was that old that a multitude of cracks were showing through the ceramic (or whatever it is made from). The door in the bathroom also needed a good paint (paint at bottom completely worn off) as well as the walls in the main room. The carpets had obviously not been washed for a long time. There was no TV/movie guide or hotel information in the room. it may be that this room is only used when the hotel is at capacity, but for the $169 we had to pay for the first night I believe it was extremely poor value and pushing it for even the $139 we paid for the 2nd night. When remarking on this to the team member at check-out the only comment we got was "Did you report it when you first went into your room" and that "the rooms are old and we're doing them up". Well, next time, perhaps they might charge more appropriately for the condition of their rooms, though for us there will not be a 'next time'.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank Veronica O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 15, 2013

We only stayed in this hotel as we needed a place to stay for 1 night and it was in the middle of the Grand Prix, we were not disappointed with the Mercure welcome at all. The location was excellent on Little Bourke Street close to Swanston St, so in walking distance to everything but very quiet compared to others I have stayed in inner Melbourne. The shower would have to be one of the best I have had in a hotel anywhere, instant hot water and great pressure. Bed comfy but suffered the line breakdown the middle as 2 beds pushed together. Staff were friendly and helpful which was good in one of their busiest weekends of the accommodation year. I would definitely stay there again.

Room Tip: in inner Melbourne so best to ask for a room on high floor
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Shores NSW
1 review
4 of 5 stars Reviewed March 15, 2013

Friendliest staff, made you feel welcome. Nothing was a bother to them, most accommodating.. Rooms a little cramped but was ok, only slept there not partied in them.
Only complaint would be the dining room for dinner, extremely overpriced for the area it is in and limited menu choices.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank KymPl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 15, 2013

Within 2 minutes walk of the Bourke Street Mall, and fronting on the Swanston Walk. Easy access to trams. The rooms are small and basic, but clean and comfortable. The room's ariconditioning was most welcome during the 35C [100F] days during my stay. No 'safe' in the rooms, and no 'free' WiFi, but safety deposit boxes are available downstairs at reception.
Some noise is audible through the doors [especially with noisy revellers] but I was able to sleep well. Staff at reception were friendly and welcoming no matter what time of the day or evening one arrives or returns. Security [locked front door after 9pm open with room 'key' ] was good.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank stretch7250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
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Additional Information about Mercure Welcome Melbourne

Address: 265 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #109 of 157 Hotels in Melbourne
Price Range (Based on Average Rates):
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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