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“location and location” 3 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #104 of 173 Hotels in Melbourne
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“location and location”
3 of 5 stars Reviewed December 28, 2012

All I can think of this hotel is an excellent location apart from that is nothing. Room is small,even we were staying in the top room, bathtub looks like it only fit for the kid below 8 year old,but the bed is surprisingly comfortable.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,184 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
1 review
1 of 5 stars Reviewed December 28, 2012

Stayed in mecure welcome melbourne for 5 nights. Housekeeping is not clean
& tidy at all especially the bedsheet ! Wifi even worse, got to walk around the room to get the connection. Staff is not helpful at all especially checking in, waited for 2 hours to get checked in after long haul flight. dissapointing hotel, wont recommend to everyone.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 28, 2012

Stayed at this hotel over the weekend with my 18mth old daughter. When i made the booking I ensured that there would be a bath and a portacot setup in the room, I was advised there would be. 1 day before arrival I contacted and spoke to someone at reception and affirmed that I would be arriving very exhausted after travelling for the better part of the day from Darwin, and that the portacot and room with bath needed to be ready for my arrival. I was told it was. When I arrived the next day I was given a room with NO BATH and NO PORTACOT. You can imagine my dismay after travelling alone with a toddler, all I wanted to give her was a bath and then a nap.... For the same price, I should have booked a Queen room with the Mercure Swanston. No room service (although Accor iPhone app stated it HAD room service), which was a downer, when you have a sleeping baby you certainly don't want to leave them alone while you go and get food. Couldn't even get anything delivered as the lobby closed after 9pm and only swipe card access. Very disappointing. The location however was amazing and very central to everything, which is why I would consider staying with the Grand Mercure at my next visit.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
1 review
4 of 5 stars Reviewed December 27, 2012

rooms cleaned daily fresh towels&etc location very central menu in restaurant fairly limited breakfast excellent good value for money staff at desk very helpful its our second stay here and we would stay again

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, null, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2012

We checked into the Mercure welcome for our honeymoon trip to Melbourne. We booked it for 6 nights without first visiting trip advisor. To be honest, we would not have booked the hotel if we had first read some of the negative reviews.

We were glad that we did. Staff were very friendly and helpful. We were able to do an early check-in as the room was available. Room was clean, bed was comfortable, lighting and heating were functioning very well.

The hotel is fantastically located at the heart of Melbourne.

We enjoyed our honeymoon in Melbourne. Our stay at the Mercure welcome was an essential part of the happy experience.

Nick + Grace Chui
Singapore

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #104 of 173 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
A place where the staff go further so you can enjoy your stay. The Mercure Hotel Welcome Melbourne features self and valet parking. Cafes, restaurants and bars are close by and cater to all budgets and tastes and there is an onsite tour and information desk divulging Melbourne's best-kept local secrets. This is great-value accommodation in a great location – shopping precincts and historic theatres are all within walking distance, while sporting venues are a simple tram ride away. This is a 100% non-smoking hotel. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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