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“Great location and great staff” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
Hotel website
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Hotel amenities
Ranked #73 of 172 Hotels in Melbourne
Darwin, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great location and great staff”
4 of 5 stars Reviewed March 15, 2014

Checked in dinner time, lady (Tessa) gave me some good recommendations and map for the city. Next day I got sick and again Tessa helped me find a DR, she arranged everything for me!! Give Tessa at front desk a pay rise !!! She was fantastic. Great service Thanks Tessa

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review, March 16, 2014
Dear JohnKorn,

Thank you very much for your words of encouragement. Comments like this really do have a great impact on our team's commitment to impressing every guest. We can’t put into words how much great feedback matters & I have personally conveyed your positive feedback to Tessa.

Thank you again, and please let me know if I can be of assistance in any way when next you stay with us.

Warm regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,822 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
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English first
Sydney, Australia
Top Contributor
148 reviews 148 reviews
46 hotel reviews
Reviews in 63 cities Reviews in 63 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed March 12, 2014

The staff friendliness is good, the room size is good, comfortable and clean. The noise is the number one complaint turning a 4 rating into a 2! The noise is never ending. Not the hotel itself but the nearby establishments which obviously have no noise restrictions enforced. I ended up trying to sleep with the TV going to drown out the noise! A very disrupted sleep was endured. The bar is another turn off. A great atmosphere let down by the length of wait in being served. Tried ordering a couple of drinks which took 12 minutes with only one customer in front of me. Not sure of issue? But the same issue occurred on the second round.
If sleep is not the number one requirement of the stay, then this is fantastic for the central location.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review, March 12, 2014
Dear Kazza880,

Thank you for your feedback.

We're pleased to see that you enjoyed most aspects of your stay with us and really sorry to hear about your disrupted sleep due to the noise from the nearby constructions. I have conveyed your concerns regarding the delay in receiving your drinks to our Food & Beverage Manager to ensure the incident remains isolated.

We hope that we can look forward to welcoming you back in the near future.

Kind regards,

Alex Mihardja, Operational Project Manager
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 12, 2014

Bang in the middle of the city but the room was really quiet. Could do with updating, especially the bathroom, but it was clean, tidy and comfortable. Perfect for a city break. Staff were very friendly and approachable and the price was good.

Room Tip: Probably away from the main street - we were in room 804 which was quiet.
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review, March 12, 2014
Dear SuzanneM,

Thank you for your feedback.

Indeed our location is fantastic for a city break, and our team are well known for being friendly & helpfull with reasonable rates.

We are planning to have the bathrooms refurbished in 2015.

We look forward to welcoming you back in the near future.

Kind regards,

Alex Mihardja, Operational Project Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wellington
Top Contributor
58 reviews 58 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 11, 2014

This hotel is right in the middle of the city. Rooms are average, but very clean and tidy. Easy walking distance from the bus station from the airport. Plenty of food outlets just minutes away, including ones within the hotel.. Pokie machines were a bit of fun too. Would totally recommend this hotel.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review, March 12, 2014
Dear Wellingtonanna,

Thank you for your review after your recent stay with us.

We're pleased to see you enjoyed the convenient location of the hotel.

We hope you come back to see us when you next return to Australia.

Kind regards,

Alex Mihardja, Operational Project Manager
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 11, 2014

Hotel was a very convenient location, however it could do with a refurbishment. Staff were very helpful with directions. Breakfast was good and reasonably priced. Difficult to get into by taxi as road works around at time of our stay.


  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review, March 11, 2014
Dear ikscott,

Thank you for your feedback & I am delighted to hear that you enjoyed our convenient location, breakfast & the helpfulness of our team member.

Unfortunately Lt Bourke Street is a bit of war-zone at the moment with different construction projects going on around the hotel, though fortunately most of these constructions would be completed in a few months.

Once again, our most sincere apologies for the inconvenience caused in accessing the hotel during your stay with us, but I can assure that it won't be too long before it's back to normal again and an amazing shopping mall (The Emporium) for your enjoyment.

Kind regards,

Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Melbourne
#65 Luxury Hotel in Melbourne
#68 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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