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“Good location” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
Hotel amenities
Ranked #70 of 171 Hotels in Melbourne
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1,745 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Germany
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 23, 2013

To say it clearly: the hotel is located centrally, which is the biggest advantage. Everything else I experienced in this hotel was very much average, maybe the breakfast is worth to be mentioned extra. The front desk has to be mentioned as well, but only because of the unfriendliness of their staff. Cleanliness was given - but it did not look like on first sight.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, November 25, 2013
Dear Matthias L,

Thank you for your feedback.

It seems we were a little "hit and miss" during your visit back in December 2012. I am dissappointed to read your comments on our staff as we pride ourselves on our friendly and helpful staff. I have passed on your feedback to out Front Office Manager.

I do hope we have the opportunity to welcome you back in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed November 15, 2013

We had a great trip staying at The Swanston Hotel. It was right in the heart of the city and perfect for a couple of days in Melbourne. It was a stone's throw to everything and surrounded by great shops, cafes, entertainment and all that you need for a wonderful time in the city.
The staff were friendly and helpful and we would definitely stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, November 17, 2013
Dear jo_chapman73,

Thank you for your review. I am glad that you enjoyed your stay with us & our staff made a good impression on you.

We look forward to having you back in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 13, 2013

First impression of the hotel - ok. First impression of the room - ok.
When we book into a 4 and a half star hotel, the impression gotta be better than ok.
Positive - big room, location, prompt house keeping service.
Negative - tired, dull and dated room and bathroom, tiny tiny pool, ancient microwave.
Spoiler - the hallway to my room "reeked" of cigarette smoke. The smell even reached my room. Not good for a family with kids. Definitely not good for a hotel that claims to be smoke free. For one, I had requested for a smoke free floor and was not aware that the hotel is smoke free till I was told. So cannot blame the people who break the rule because for all you know, they may be unaware. Signs and notices in strategic places would help.
In saying that, if I visit Melbourne again I may stay in this hotel again if I don't manage to get myself a room elsewhere in the vicinity.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, November 17, 2013
Dear Florence Y,

Thank you for your feedback.

Whilst we are a 100% non-smoking hotel, unfortunately some guests do choose to disregard this and continue to smoke. When we are made aware of this, our procedure is to send a staff member to the floor in question and attempt to determine which room the smoke is coming from so that we can request the guests cease smoking immediately. Should you have advised us at the time I can assure you we would have done everything possible to make you stay more comfortable, including moving you to an alternate room if necessary.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Melbourne
#63 Luxury Hotel in Melbourne
#67 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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