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“Good spot” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
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Hotel amenities
Ranked #76 of 158 Hotels in Melbourne
Auckland
Level Contributor
194 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Good spot”
4 of 5 stars Reviewed November 4, 2013

This hotel has a lot going for it, top location, great staff, good value.

Bathrooms could use an upgrade, looking pretty tired but would not stop me from returning.

Casino downstairs is also a fun thing but only if you win right?

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, November 6, 2013
Dear Slamminsam,

It's great to see positive feedbacks from Top Contributors such as yourself. We're pleased that you enjoyed your stay with us & I hope you won something at the little tabaret downstairs.

We look forward to seeing you again in the not too distant future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston HOtel, Grand Mercuro
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1,931 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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English first
Perth, Australia
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 29, 2013

We stayed at the Swanston Hotel, Grand Mercure for 3 nights and although the room was spacious, it felt tired and dull. Location was fantastic and the staff were great but we couldn't help feeling that it could do with some renovations to brighten the atmosphere. We were thinking of going for a swim during our stay but that too was a big disappointment.

That being said, everything in the room worked as it should and we were there mainly for the location, clean sheets and a comfortable bed to spend the night.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 30, 2013
Dear Jacky T,

Thank you for your review on your recent stay with us. The renovation of the hotel is certainly high on our agenda. The mock-up floor has just been completed & we are finalizing some details prior to doing the rest of the floors in stages. WE advertised our pool as a relaxation pool, as the size of the pool is fairly compact.

Hopefully we have the opportunity to welcoming you back again in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Melbourne, Australia
Level Contributor
124 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 27, 2013

We stayed in the city for a couple of days and stayed at the Swanston which has a really central location. The room was very comfortable and much better that the ones in the Mercure Welcome, which shares the same lobby. If I have one gripe it is the lack of free internet access. Many Accor hotels have some form of free access in public areas so it's about time it was available here.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Hi MikeDav,
Thanks for the great review, as a Top Reviewer, we appreciate your feedback. Indeed the Swanston Hotel. Grand Mercure is far superior in products & facilities in comparisoan to the adjacent Mercure Welcome Melbourne. We are in the process of reviewing & negotiationg our contract with our current internet provider & hoping to offer something better to our guests in the near future. WE look forward to seeing you again very soon.
Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Sao Paulo, SP
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 27, 2013

Stayed there in September, location is great, very close to many restaurants, bars, cafes and stores.
This is the main reason for staying here.
Room was very large and quiet, however very (very) old.
Staff is efficient, but very formal and cold, typical from large hotel chains.
(Expensive) paid wifi is a shame.

Recommended for short stay in central location.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Henrique2012,
Thank you for your feedback. We are pleased to hear you enjoyed the convenient location of the hotel. I am sorry that you didn’t find our staff to be warm & friendly. WE are currently in the process of negotiating with different provider in our attempt to provide a more economical WiFi to our guests. Once again thank you for your feedback & we look forward to welcoming you back in the near future.
Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Melbourne
#69 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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