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“Good hotel in a very convenient location” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)   |  
Hotel amenities
Ranked #62 of 171 hotels in Melbourne
Melbourne, Australia
Top Contributor
111 reviews 111 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
“Good hotel in a very convenient location”
4 of 5 stars Reviewed October 27, 2013

We stayed in the city for a couple of days and stayed at the Swanston which has a really central location. The room was very comfortable and much better that the ones in the Mercure Welcome, which shares the same lobby. If I have one gripe it is the lack of free internet access. Many Accor hotels have some form of free access in public areas so it's about time it was available here.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Hi MikeDav,
Thanks for the great review, as a Top Reviewer, we appreciate your feedback. Indeed the Swanston Hotel. Grand Mercure is far superior in products & facilities in comparisoan to the adjacent Mercure Welcome Melbourne. We are in the process of reviewing & negotiationg our contract with our current internet provider & hoping to offer something better to our guests in the near future. WE look forward to seeing you again very soon.
Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Sao Paulo, SP
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 27, 2013

Stayed there in September, location is great, very close to many restaurants, bars, cafes and stores.
This is the main reason for staying here.
Room was very large and quiet, however very (very) old.
Staff is efficient, but very formal and cold, typical from large hotel chains.
(Expensive) paid wifi is a shame.

Recommended for short stay in central location.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Henrique2012,
Thank you for your feedback. We are pleased to hear you enjoyed the convenient location of the hotel. I am sorry that you didn’t find our staff to be warm & friendly. WE are currently in the process of negotiating with different provider in our attempt to provide a more economical WiFi to our guests. Once again thank you for your feedback & we look forward to welcoming you back in the near future.
Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Swannanoa
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 26, 2013

We spent four nights here but were tempted to pack up and find something else. The hotel is is in dire need of a complete refurbishment and this needs to happen soon. The staff tried hard but silly things like our room access card being cancelled and made non-viable a day before we were due to leave was nothing short of annoying. We had to queue at reception for quite a while to get the access card reactivated when all we wanted to do was go to our room to relax a while.

The one redeeming feature is the hotel's central location within easy walking distance from many great shops, cafes and restaurants.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Tutu Swannanoa,

Thank you for your feedback and I apologize for any inconvenience caused throughout your stay with us and hope to welcome you back in the future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 24, 2013

Having picked this hotel at the last minute for business purposes (only found out I was in Melbourne the night before arriving), check-in was smooth and the rate was also very good for the centre of Melbourne. Location is fantastic, while on a Friday night there can be a bit of noise if you're on the lower floors. I was lucky to be on the 12th floor and the room was clean, comfortable and had everything I needed. While, I agree with some of the other reviews that the rooms are starting to show their age, they are still great. I arrived back from work at 9:55pm and with the main room service menu finishing at 10pm and then a overnight menu being used, I though I would have to put up with the smaller and more takeaway style menu, but no they offered me the full menu. After ordering, food arrived within 20 minutes, the steak was cooked just how I had ordered and arrived with a smile. Having worked in hotels, I can understand that just as you're about to go home you really don't want a room service order to come through- but they delivered and served it as though it was 6pm- the same high quality.

I have stayed at the adjoining Mercure Welcome previously and also found that it is also good. Swanston hotel- my new favourite for staying when I'm working in Melbourne.

Room Tip: Aim for a room on the higher floors.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Travelten,
Thank you for a great review. As a Senior Contributor we appreciate your honest & positive feedback. I'll be sure to pass on your comments regarding the Room Serviec meal to both our Chef and Food & Beverage attendant.
WE look forward to to welcoming you back on your future business trips to Melbourne.
Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Melbourne
#54 Luxury Hotel in Melbourne
#58 Romantic Hotel in Melbourne
#62 On the Beach Hotel in Melbourne
#62 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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