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“Average” 3 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
Hotel amenities
Ranked #69 of 171 Hotels in Melbourne
Melbourne
Top Contributor
82 reviews 82 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
“Average”
3 of 5 stars Reviewed October 13, 2013

We stayed here for my husband's birthday. It is in a good location but we were a bit disappointed in the rooms. Our room was big however it was quite dated and needed a renovation, the bathroom was old and the carpet was stained. The general overall feel of the hotel was that it was old and needed alot of renovating. We could also hear loud music coming from a nearby nightclub at midnight. Apart from this the location is good and the service was good we were just disappointed in the quality of our room so we felt it was a bit overpriced.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Pinkstarz77,

Always great to hear reviews from one of the top Contributors.
I am sorry tho hear that your room did not live up to your expectations for the special occasion. Should you have advised the Manager on Duty at that time, we would've been able to assist with you with an alternative rooms (upon availability). Whilst I understand your concerns that your room did not represent value for money, I can assure you that other hotels with a similar star rating and location in Melbourne’s CBD were charging comparable or higher rates than The Swanston Hotel on the weekend. A belated birthday wishes to your husband & I hope we can look forward to welcoming you back in the future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Garnd Mercure.
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1,753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2013 via mobile

Great place .... because of our flights early arrival (8am) we were hoping that they would be able to look after our bags until the 2pm checkin . But as soon as we turned up they checked us in and our room was all ready . The buffet breakfast was really nice and also the in house restaurant was very nice as well. Staff from front of house to the cleaners to the waiters were fantastic. We were in melbourne for Cirque de solei and the location for the rod laver arena and shopping was excellant. Thanks

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Patrick,

It is wonderful to receive such a positive feedback such as yours. Thank you.
And I couldn't have been happier to know that you enjoyed your stay with us & obviously a great time at Cirque du soleil. See you on your next getaway.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Adelaide, Australia
1 review
5 of 5 stars Reviewed October 12, 2013

It was the best ever location so close to everything. We had a twin double bed room and it was very spacious. Plates and bowls and cutlery were bought to our room to use and that was sufficient. There is also a microwave in your room and a toaster. Handy when you want to eat in.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Meg,

Thank you for taking the time to share your recent experience with us. I am glad that you found the hotel & its services & facilities to be of satisfactory. WE look forward to have you back with us in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
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Brisbane, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 9, 2013

We continue to stay at this hotel even though it is becoming a bit tired. The location and the staff make up for the rooms. Excellent service - great concierge service. Watch the shower pressure never right.


  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Jo,

Always great to receive reviews from Senior Reviewer & a return guests. Much appreciated.

We are certainly going to have some renovations to be done in stages, and will advise our Maintenance Manager of the flactuates water pressure in the shower.

Thank you again for your feedback & looking forward to have you back staying with us soon.

Kind regards, Alex Mihardja, Opeartional Project Manager, The Swanston Hotel, Grand Mercure
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Kuching
1 review
4 of 5 stars Reviewed October 8, 2013

A very centrally located hotel in the heart of Melbourne nearby to shopping and Chinatown. Easy access to public transport and with plenty of restaurants nearby. A great hotel to stay when visiting Melbourne, either on business or holiday.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Ricky,

We appreciate your feedback and I am thrilled to hear that you found our location to be a very convenient base for your visit (both business or leisure). Thank you again & hopefully we'll see you again on your next trip to Melbourne.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure.
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Sydney
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 7, 2013

Good value for money in an excellent location - could not be more central, and with a tram stop outside the door easy to get around Melbourne. Excellent base. Large room, housekeeping very accommodating when we requested anything. Very busy with a lot of people checking in and out every day of our stay, but checkin and the concierge kept things moving. Decore perhaps a little dated and carpets etc looking a little bit the worse for wear, but overall good for the price.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at The Swanston Hotel, Grand Mercure, responded to this review, October 28, 2013
Dear Inger,

Thank you for taking the time to share your experience. I am pleased to learn that we met your general expectations & looking forward to welcoming you back.

Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Melbourne
#59 Romantic Hotel in Melbourne
#63 Luxury Hotel in Melbourne
#67 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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