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“Great location” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)   |  
Hotel amenities
Ranked #67 of 171 hotels in Melbourne
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great location”
4 of 5 stars Reviewed September 10, 2013

Stayed for three nights in march. Our initial feeling was not great because of building works next door and we ended up down the stree in the cab. The lobby is little like a cut through with doors going into different streets and the reception in the middle. We had breakfast which was good and dinner also good. A little strange getting out of one lift from the room to go to the other side of the hotel to eat and go up in another lift. However it is a great location, it is clean and comfortable and we would stay again.

Stayed March 2013, traveled as a couple
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • English first
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English first
Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2013

Fantastic hotel, Excellent facilities almost cannot fault it apart from the expensive in hotel food and the bathroom wasn't as modern as hoped! but absolutely fantastic staff so helpful! Great food also! Would Recommend!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 4, 2013

Hotel perfect for our needs, a little concerned after reading some reviews, but everything was fine. Yes a refurbishment is needed, new paint ,carpets etc but the room was spacious and clean, all we needed as we spent so little time in it.. Didn't eat at the hotel as there are so many places to try outside, the cocoon bar was great for a cocktail or two!
. Location wise it couldn't be better and if you explain to taxi driver they need to drop you down little side street access is easy.. The staff are excellent , very friendly and eager to help. Overall happy with the experience and would happily stay there again. Ask for a high level room,.

Room Tip: High level room
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Melbourne
#58 Luxury Hotel in Melbourne
#64 Business Hotel in Melbourne
#67 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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