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“A Great place to stay.” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston Street, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Central Business District)   |  
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Hotel amenities
Special Offer
UP TO 30% DISCOUNT
Ranked #78 of 157 Hotels in Melbourne
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2,103 reviews from our community

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Melbourne, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Fantastic hotel, Excellent facilities almost cannot fault it apart from the expensive in hotel food and the bathroom wasn't as modern as hoped! but absolutely fantastic staff so helpful! Great food also! Would Recommend!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tessagrendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 4, 2013

Hotel perfect for our needs, a little concerned after reading some reviews, but everything was fine. Yes a refurbishment is needed, new paint ,carpets etc but the room was spacious and clean, all we needed as we spent so little time in it.. Didn't eat at the hotel as there are so many places to try outside, the cocoon bar was great for a cocktail or two!
. Location wise it couldn't be better and if you explain to taxi driver they need to drop you down little side street access is easy.. The staff are excellent , very friendly and eager to help. Overall happy with the experience and would happily stay there again. Ask for a high level room,.

Room Tip: High level room
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jlcreeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 3, 2013

We booked over 10 rooms for our big family and really liked where the hotel is located. The rooms are generally spacious, but the building is a bit old. The staff was very friendly too. The big turn off for me was the buffet breakfast which came with our booking. The food wasn't great and they didn't change from day to day. They ran out of plates, forks and knives during peak hour. The staff tried their best to cope, but clearly, they were undermanned.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston Street, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#71 Luxury Hotel in Melbourne
Price Range (Based on Average Rates):
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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