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“Almost Perfect!” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
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Hotel amenities
Ranked #72 of 173 Hotels in Melbourne
Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Almost Perfect!”
4 of 5 stars Reviewed September 5, 2013

Fantastic hotel, Excellent facilities almost cannot fault it apart from the expensive in hotel food and the bathroom wasn't as modern as hoped! but absolutely fantastic staff so helpful! Great food also! Would Recommend!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,848 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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sydney
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 4, 2013

Hotel perfect for our needs, a little concerned after reading some reviews, but everything was fine. Yes a refurbishment is needed, new paint ,carpets etc but the room was spacious and clean, all we needed as we spent so little time in it.. Didn't eat at the hotel as there are so many places to try outside, the cocoon bar was great for a cocktail or two!
. Location wise it couldn't be better and if you explain to taxi driver they need to drop you down little side street access is easy.. The staff are excellent , very friendly and eager to help. Overall happy with the experience and would happily stay there again. Ask for a high level room,.

Room Tip: High level room
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manila, Philippines
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2013

We booked over 10 rooms for our big family and really liked where the hotel is located. The rooms are generally spacious, but the building is a bit old. The staff was very friendly too. The big turn off for me was the buffet breakfast which came with our booking. The food wasn't great and they didn't change from day to day. They ran out of plates, forks and knives during peak hour. The staff tried their best to cope, but clearly, they were undermanned.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Perth
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

checkin and out good, friendly and helpful, cocoon bar v nice and quiet.
would stay again.
Rooms nice and big, would prefer shower and no bath
mini bar great
viwes good bit noisy streetside weekend
trams at door taxi rank outside

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mackay
1 review
4 of 5 stars Reviewed September 3, 2013

We had a lovely stay - the customer service was fantastic. The room was neat, clean, spacious and well decorated.

I have only 2 SLIGHT criticisms
1. The sky bus didn’t take us QUITE to the door
2. It wasn't very clear where breakfast was being served.

Other than that it was wonderful!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Anthem, Arizona
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 2, 2013

The Swanston Hotel in Melbourne was our first stop in Australia. We found it to be very comfortable. We had a King room which was very spacious, & had nice amenities such as robes, slippers, microwave, toaster, in room personal safe, etc. The staff was excellent, very attentive with attention to details, our needs, etc. The location can't be beat. It is close to everything, great restaurants, museums & public transportation. We would definitely consider the Swanston again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Melbourne
#58 Romantic Hotel in Melbourne
#67 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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