Right in the middle of Melbourne city, surrounded by eateries and shopping centres, this is a very good location for a hotel catering for tourists who need basic comfort and convenience. On the surface this hotel would be considered mediocre but we grew to like it a lot because the hotel staff were very efficient, friendly and courteous. Above all, the cleaners were very honest: we accidentally left a gold wedding ring behind on checking out but was able to recover it two hours later.
The standard room was very clean. It had a comfortable queen-size bed. The room was spacious but the sofa provided only seated one person, making it necessary for the second person to sit on the bed when watching TV.
Full buffet breakfast was good with cooked-to-order eggs provided. Also catered to Asian taste.
The hotel has a gym and swimming pool but we didn't use either.
Our only complaint: The sound insulation between rooms was inadequate; we could hear the plumbing noises from adjoining rooms.
- Official Description (provided by the hotel):
- The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more less
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- Also Known As:
- The Swanston Hotel, Grand Mercure Hotel Melbourne
- The Swanston Hotel Grand Accor