The staff were wonderful at this motel, always polite and helpful but two things will stop me using this motel again for travel. 1. I was put on a floor that stank of cigarette fumes and when I complained I was told that "yes they had a lot of airline staff staying who had been given permission to smoke"
I have ended up with a bad case of asthma and I don't get asthma - I also got terrible headaches - the stench of tobacco was really that bad and filled my room.
2. My room was never cleaned until after 2pm in the afternoon and I needed clean and tidy to work in.
- Official Description (provided by the hotel):
- Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more less
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- Also Known As:
- The Swanston Hotel, Grand Mercure Hotel Melbourne
- The Swanston Hotel Grand Accor