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“Clean and strategically located” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
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Hotel amenities
Ranked #72 of 172 Hotels in Melbourne
Kuala Lumpur, Malaysia
1 review
“Clean and strategically located”
4 of 5 stars Reviewed May 21, 2013

The hotel is clean. And it is near to restaurants, shopping places, and the train station. Hotel staffs are very helpful. I arrived very early to hotel (4am). And they allowed me to check-in early once my room was available - at 7am.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,835 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Brisbane, Australia
1 review
5 of 5 stars Reviewed May 21, 2013

The hotel is located very conveniently In Swanston Street.
The customer service was excellent and very helpful and went the extra mile.
THe room was large and very comfortable and the Concoon Bar was great.

Will stay there again on our next trip

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 21, 2013

I was pleased to find that our room is big with two twin beds and each seems like a super single (can probably fit in two people nicely). The beds are very comfy and well equipped with many pillows. The only con is that after cleaning, the cleaning lady usually misplace my pillows and puts them all on my friend's bed instead. Guess it was just a slip of her mind. :)
Service at the front desk was great throughout the stay. The only time that we experienced service that was slightly below standard was during check-in when the staff was probably overwhelmed.
Location is pretty good, surrounded with a number of eateries. Parking in the hotel can be abit troublesome as not all roads are through-roads to the back of the hotel where valet parking is.
Overall, I would recommend this hotel to friends who are going Melbourne.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
1 review
4 of 5 stars Reviewed May 20, 2013

My wife and I enjoyed staying at your hotel. The location is excellent by being in the centre of the CBD. The breakfasts were good value and the dinner at night was the same. We will definately recommend this hotel to our family and friends and the next time we come to Melbourne we hope to be able to stay again. The Staff were pleasant and helpful.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Albury, Australia
1 review
3 of 5 stars Reviewed May 20, 2013

Great location but the place feels a little tired. Our King suite had a bedroom that was only just large enough for the bed and felt cramped with an odd shaped larger lounge area. Service was OK especially concierge but passwords for internet were not given and I had to chase them up despite having it as part of the room fee and front desk staff were a bit lost on both our arrival an departure. Breakfast was just average. Much better breakfasts can be had for the same price. Rooms price was only average value.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 20, 2013

The hotel is in a great location, right in the centre of the CBD, next to great Chinatown restaurants, central and flinders st train stations. Also close to shops and loads of entertainment venues
The room is well equipped with nice toiletries, extras like hot chocolate, a DVD player and microwave. It has an indoor pool and small gym.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 18, 2013

We booked a executive room 6 nights. The location is great, comer of Bourke street mall and Swanson street, across from China Town. Downside it was noisy, you could hear people on the streets all night. Room has separate bed, lounge and bathroom, 2 TV's. all average, carpet was stained. Nothing outstanding in service, we didn't really have anything to do with concierge and front desk so can't really comment. Overall I would have been disappointed if we paid full price but as we got room on sale it was ok. Next time I would try the Mantra on Russell, looks OK from outside and good location

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Melbourne
#65 Luxury Hotel in Melbourne
#66 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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