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“Swanston Hotel” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
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Hotel amenities
Ranked #76 of 158 Hotels in Melbourne
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Swanston Hotel”
4 of 5 stars Reviewed May 21, 2013

I was pleased to find that our room is big with two twin beds and each seems like a super single (can probably fit in two people nicely). The beds are very comfy and well equipped with many pillows. The only con is that after cleaning, the cleaning lady usually misplace my pillows and puts them all on my friend's bed instead. Guess it was just a slip of her mind. :)
Service at the front desk was great throughout the stay. The only time that we experienced service that was slightly below standard was during check-in when the staff was probably overwhelmed.
Location is pretty good, surrounded with a number of eateries. Parking in the hotel can be abit troublesome as not all roads are through-roads to the back of the hotel where valet parking is.
Overall, I would recommend this hotel to friends who are going Melbourne.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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1,932 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Launceston, Australia
1 review
4 of 5 stars Reviewed May 20, 2013

My wife and I enjoyed staying at your hotel. The location is excellent by being in the centre of the CBD. The breakfasts were good value and the dinner at night was the same. We will definately recommend this hotel to our family and friends and the next time we come to Melbourne we hope to be able to stay again. The Staff were pleasant and helpful.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Albury, Australia
1 review
3 of 5 stars Reviewed May 20, 2013

Great location but the place feels a little tired. Our King suite had a bedroom that was only just large enough for the bed and felt cramped with an odd shaped larger lounge area. Service was OK especially concierge but passwords for internet were not given and I had to chase them up despite having it as part of the room fee and front desk staff were a bit lost on both our arrival an departure. Breakfast was just average. Much better breakfasts can be had for the same price. Rooms price was only average value.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 20, 2013

The hotel is in a great location, right in the centre of the CBD, next to great Chinatown restaurants, central and flinders st train stations. Also close to shops and loads of entertainment venues
The room is well equipped with nice toiletries, extras like hot chocolate, a DVD player and microwave. It has an indoor pool and small gym.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Perth WA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 18, 2013

We booked a executive room 6 nights. The location is great, comer of Bourke street mall and Swanson street, across from China Town. Downside it was noisy, you could hear people on the streets all night. Room has separate bed, lounge and bathroom, 2 TV's. all average, carpet was stained. Nothing outstanding in service, we didn't really have anything to do with concierge and front desk so can't really comment. Overall I would have been disappointed if we paid full price but as we got room on sale it was ok. Next time I would try the Mantra on Russell, looks OK from outside and good location

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
4 of 5 stars Reviewed May 18, 2013

A great place to stay, but impossible to get to by car! We ended up returning our hire car to Franklin Street and getting a taxi to the hotel, as we couldn't get close due to one way systems and trams. We also had trouble getting a taxi to Southern Cross Station when we left early in the morning, and ended up getting a ride on the Skybus after conflicting advice from three different hotel staff. Apart from that, the hotel was great and the location was excellent.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston Tasmania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2013

I stayed with my Mum for Mothers Day and it was the perfect location. As my Mum has a few mobility issues the location was perfect spot for CBD shopping with a tram right at the front door, giving us easy access to all the places we wanted to visit. Our twin room consisted of 2 double beds in a very large room which meant we shared a room without being on top of each other.

As there were only rooms left with showers over a bath at the time I booked, I requested a bath with grab rails and nothing was a problem.

The reception staff were professional but very friendly.

This is the perfect Central Hotel!!!!

Will be back!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in Melbourne
#69 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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