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“Great Hotel with Great Location” 5 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
Hotel amenities
Ranked #69 of 171 Hotels in Melbourne
Sydney, Australia
1 review
“Great Hotel with Great Location”
5 of 5 stars Reviewed May 1, 2013

We are a family of four recently stayed at the hotel for two nights. The hotel room is very big with two double beds (big enough), also comes with a baby bed although we don't need it. The room is very big. The location is even better, close to everything. I also found the hotel website very useful for my trip for all the sightseeing. We are all very happy with the hotel. The only downside was that the hotel pool was too small, maybe because it's in the middle of the city centre.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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1,753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 1, 2013

This hotel is in the perfect location for shopping if you are staying in Melbourne with Bourke Street Mall just around the corner, very close to Melbourne Central and a short walk to Southbank and the Vic Market. The staff were very obliging and friendly. The room was clean and the bed was comfortable. Only downside was that our room overlooked Swanston St and you could hear people in the street and trams late in the night and then was woken up by more street noise in the morning. After checking out we were charged for items that we didn't usae in the mini bar but a quick call to the hotel and they assured me that they will refund those charges. All in all we had a great time at this hotel and even with the street noise we would still stay there again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 28, 2013

Spent two nights at the Swanston and I was worried on check in as I had stayed in the Mecure which is attached to the Swanston and hated the Mecure's small rooms, the lack of soundproofing and dingy hallways, but was I was very pleasently surprised with the Swanston, My room was next to the elevator... but the soundproof design ensured that there was no sound to be heard. The room was large, comfortable and well appointed, there was even a second door to the bedroom which you could shut and keep even more noise out. I really enjoyed my stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Perth
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 26, 2013

Like everyone else the location was great. Our room was on the third floor 2 double beds. The room was large and comfortable. The beds were great not to hard and if you have read my other reviews I'm very particular about pillows and the pillows here were great to sleep on. The bathroom was a good size, it was a bath shower which was ok I just worry about slipping as it didn't have any non slip in the bath. I did find that there wasn't much room around the hand basin for toilet bags, toothbrushes etc. At night the air con would rattle off and on but was not to annoying. The first morning we were there I heard a large thud and couldn't work out what it was the next day my daughter said did you know the gym was next door. No I didn't but that was the thud just a suggestion maybe some sound proofing would do well. I only wish that hotels advise when checking in if you are going to be near anything like that and that includes lifts so you have the option to move rooms.
Overall I found the staff helpful and friendly and would recommend to stay if you want close to Burke Street Mall and the CBD you can walk everywhere from this hotel.
We didn't eat at the hotel as you had many options close by.

Room Tip: don't get room 306 as it is right next to the gym
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 25, 2013

Better can be found in Melbourne for the money. Decor and rooms look circa 15 years old, past time for a make-over. Bathroom was 2-3 star with the added benefit of a chair in the shower! - just in case I was in a wheelchair or 80 yrs old - both of which I'm not. Average and reliable if you can't be bothered looking for better, however certainly not the "upscale apartment" their website describes it as, I expected a little more from a Grand Mecure.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Burleigh Heads, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 23, 2013

How more central can you get? Staff are very friendly and helpful. Great for business travellers. Power points everywhere. Desk, good lighting. Bed comfortable. Restaurants and bars are ok but could do with an upgrade.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 23, 2013

This is a really good hotel right in the heart of Melbourne. It is great as you can walk to so many areas of interest. Great shopping, museum, art gallery, lovely food and best of all, lots of theatres are in walking distance. The rooms are a generous size and I love the twin doubles. One of the best features is that the rooms have DVD players, microwave and toaster as well as fridge. Friendly staff and excellent room service. We ordered dinner three times in our room on our recent stay, and each time the food was generous, good quality and delivered in a good time frame.

The bathrooms are looking just a little worn now, with some age stain marks on the ceilings, but the cleanliness is fine. I still think that this is a very good value hotel considering it is in the heart of the city. If you can get a good rate, I certainly would recommend this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Melbourne
#59 Romantic Hotel in Melbourne
#63 Luxury Hotel in Melbourne
#67 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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