what can i say about this hotel in the heart of melbourne great location.... very friendly staff on arrival we arrived a little earlier but our room was ready so we were very happy great room nicely kept and bathroom spotless could not of asked for more..this was a special weekend as my young son had won this weekend away at school so he was very excited at staying in a big hotel .... we spent hours in the pool not a pool to swim but nice to relax and cool off as melbourne was going through a heat wave... we thought we would go to the down stairs to bar and get a soft drink before going some where for dinner the bar is beautiful relaxing and very child friendly which is great.. talking to some fellow travellers staying at the hotel we decided to stay in and have some yummy pizza's from the menu.. they came out and smelt so very yummy moving the garnish to the side i find a big green caterpillar crawling over my pizza disgusting!!!! i gave it back to the waiter and i was given a new one really was not to keen on eating it .there was no offer of giving me money back which i find very wrong would i stay again i don't think so this just ruined a perfect weekend away but one thing i would to say is there is a lovley lady named helen who works there she truly is an asset went above and beyond her means in making us feel very welcome at the pool or chatting with us in the lift
- Official Description (provided by the hotel):
- Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more less
- Reservation Options:
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- Also Known As:
- The Swanston Hotel, Grand Mercure Hotel Melbourne
- The Swanston Hotel Grand Accor