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“Car park issue.” 5 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)   |  
Hotel amenities
Ranked #66 of 169 Hotels in Melbourne
A TripAdvisor Member
“Car park issue.”
5 of 5 stars Reviewed March 3, 2013

Just worth checking the road where you can enter with a car for parking. As no access to from of the hotel from the road. We called and were given directions to the valet parking entrance. But otherwise a very nice place to stay.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Sydney, Australia
1 review
4 of 5 stars Reviewed March 3, 2013

Reception and valet service was great. Two out of three nights I had room service. Both nights there was no salt in the shaker. One meal was delivered with out ordered soup. Took 45mins to sort it out ....unsucessfully.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed February 28, 2013

we booked in to be placed in a room with views of the air conditioning system. Following a complaint we were moved to an upper level.better but not great. still air conditioning views.
we don't seem to be getting any privileged service or benefits from our Accor card .
i have been in this for years and expect better.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Adelaide, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2013

Stayed for a short business trip - comfortable room but style is dated.
Personally I think I you can find better quality hotels around for the price you pay here.
Great location if you like shopping as Bourke st mall is 25m away - close to local trams too.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Geelong, Australia
1 review
4 of 5 stars Reviewed February 27, 2013

We stayed here for the White Night Festival and it was a great location. It was surprisingly fairly quiet considering how many people were in Melbourne that night. The room and bathroom were a good size especially for two young children. We had breakfast in the Louden Restaurant and it was reasonably priced, kids ate for free and there was an adequate amount to choose from. The only negative was staff were slow to clear tables so it took a while for us to find a table large enough for the four of us. The only other thing that was not ideal was the valet parking setup, its down a laneway off little bourke st and it is tiny, there's barely enough room for two cars to squeeze past, but the parking staff do a great job in a not ideal situation. All in all I would stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
#67 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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