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“Excellent value accommodation” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)   |  
Hotel amenities
Ranked #71 of 171 Hotels in Melbourne
Sydney, Australia
1 review
“Excellent value accommodation”
4 of 5 stars Reviewed February 13, 2013

Only fault was the noise from late night shoppers even though we were on 10th floor. Rooms spacious and clean. Location was excellent within walking distances to melbournes main attractions and if you don't want to walk the Trams were on the door step.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,785 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Chicago, Illinois, USA
1 review
4 of 5 stars Reviewed February 13, 2013

This hotel is right in the center of the city. It is accessible by tram and within walking distance to everything to see in Melbourne's City Center. It is clean, modern and comfortable. My weekend rate was $350 for two nights including the tax on a pre-pay. You do need to be careful of the extra's for internet ($10/day, not a problem though if you public wi-fi from a coffee shop), and breakfast ($16/day for the buffett, but not a problem if you like to have breakfast out). This is a particularily a great find if you like shopping in the small shops. I would stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Top Contributor
106 reviews 106 reviews
31 hotel reviews
Reviews in 56 cities Reviews in 56 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed February 12, 2013

This hotel is in a very good location in Melbourne's CBD -- next to Chinatown and if you're in Melbourne during the Australia Open tennis, it's an easy, scenic walk along the river to the tennis centre. Also just a short walk to Federation Square and Flinders Street Station.

Rooms are a good size, with comfortable beds. Breakfast is a bit pricey since they only provide a full buffet option (we just wanted juice & cereal, but they don't offer an a la carte menu)

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hobart, Australia
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 12, 2013

Stay at this hotel to be on the doorstep of Chinatown and heaps of well-priced eating spots and coffee houses just up Little Bourke Street. Booked through Accor AdvantagePlus website, value for location, big, clean room with comfortable bed. The breakfast is passable, the Cocoon Lounge is pleasant for a refreshing drink and their happy hour concept is clever to enjoy a discount on drinks and bar food. Our room 1103 was situated well back from streets so quiet and had good view over central city. This hotel is well-worth considering if you want short-stay in centre of city to soak up its many attractions.

Room Tip: Room 1103 is set well back from streets, so is quiet and offers nice view of city and night lights
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Adelaide, Australia
1 review
4 of 5 stars Reviewed February 12, 2013

This is the fourth time I have used this venue in Melbourne and the staff are consistently well trained and extremely helpful - they go out of their way. This also extends to the little coffee shop. Really comfortable rooms and cost effective. I have not experienced a bad meal in their restaurant and would recommend this to anyone. The location is brilliant for shopping and getting around

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2013

Excellent location in Melbourne CBD and very reasonable price. Staff are friendly, rooms are spotless. Dining at the hotel is not great (quite limited selection) but with so many choices just a leisurely stroll away, in almost any direction, maybe they just don't feel its important.. The bar is above average and great place to meet before heading out to one of those nearby restaurants. If you are travelling for business and need to iron a shirt you may have to struggle with what I found to be the worst ironing board in existance!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Family Hotel in Melbourne
#64 Luxury Hotel in Melbourne
#68 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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