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“Good hotel, good location, great restaurant” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)   |  
Hotel amenities
Ranked #69 of 171 Hotels in Melbourne
sydney
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Good hotel, good location, great restaurant”
4 of 5 stars Reviewed January 18, 2013

I recently stayed at The Swanston Hotel Grand Mercure for two nights and found it yet again well priced and well located in Swanston Street in the centre of the retail area of the Melbourne CBD. I had a room on the 12th floor on the side of the building, and pleasingly it was quiet and spacious. The restaurant on the 1st floor served a very good and ample buffet breakfast for $A15.00, which I can throughly recommend.
However, for the first time I had dinner in the restaurant that evening and found the menu well above my expectations for a medium range CBD hotel - I had a slow roasted lamb shoulder matched with a good red wine (reasonably priced for a city venue) which was excellent.
Upon my departure for the airport for a very early flight, the reception desk was efficient, and a staff member kindly assisted me with my luggage to the taxi rank adjacent to the hotel.
Future visits on business to Melbourne will see me again staying at this hotel.

Room Tip: Choose a room on the upper floors on the side of the building for a guaranteed quiet sleep.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Dandenong, Victoria
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 16, 2013

We stayed overnight with friends. Great base to experience Melbourne CBD. Right in the middle with short strolls to Chinatown, shopping, trams and trains. Located on a mall, it is not easy to park and would recommend to people travelling without a car. We had superior rooms on level 10. Located at the front of the hotel, there was noise from the street. Liked the view though. Hotel was very clean and staff were nice.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 16, 2013

the room is really nice and big, the bed is very soft and tender, the staff is nice and also the hotel is located in the middle of a great street which you can find big shop and also nice restauran along it. love this hotel so much and deffinetly going back to this hotel.
but for the breakfast is a so so breakfast nothing really special
in the afternoon sometimes you can find singer and people playing magic that is nice to make your day.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
111 reviews 111 reviews
53 hotel reviews
Reviews in 57 cities Reviews in 57 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 13, 2013

I've stayed at this property on numerous occassions when visiting Melbourne for work. It's not a flash property by any stretch, but is conveniently located within the Melbourne CBD, and for chocolate fiends, it shares an arcade with the Melbourne Haigh's store. It's a very short walk to Chinatown, and within a short walk, there is a great selection of restaurants to choose from. Location is by and far this property's number 1 asset.

Whilst the rooms are a little tired and plain in decor, they are large and serve their purpose well. I imagine more could be done with the rooms should some renovations be undertaken.

A value for money hotel, if you're looking for a simple, well-located hotel in the Melbourne CBD, this is a reasonable option.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Family Hotel in Melbourne
#62 Luxury Hotel in Melbourne
#68 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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