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“LOCATION is perfect” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)   |  
Hotel amenities
Ranked #70 of 171 Hotels in Melbourne
Kediri, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
“LOCATION is perfect”
4 of 5 stars Reviewed December 2, 2012

the hotel room is quite big
the location is perfect. it is in the centre of the city
the staffs are helpful
definitely considering to come back in the future
there are some good restaurants in the hotel and chocolate shops downstairs

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Peterborough, United Kingdom
Top Contributor
139 reviews 139 reviews
101 hotel reviews
Reviews in 85 cities Reviews in 85 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed December 2, 2012

Central location, ideal for sightseeing and shopping. Room decor a little drab and generally well worn.
$15 buffet breakfast good value with plenty of choice.
Wifi and business office use expensive when a short walk to a local cafe and the wifi is free!
Not impressed with the lack of portering service. Struggling with 2 suitcases and 3 lots of hand luggage and not even the offer to hold the lift doors open!
Taxi rank right outside but it felt like a mile when dragging my luggage (work related) as of course
there is no offer of help.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bathurst, Australia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2012

Everything you would expect from a motel in the heart of the CBD. Fantastic location to hop on a tram or go for a walk around Melbourne. Take away food and cafes at your doorstep. No need for a hire car! Staff were fantastic, 10/10, very professional. The room was neat & clean, unfortunately only a view of the next building, but this is to be expected in the CBD. I would stay there again based on it's location, HOWEVER, did find the room very claustrophobic due to the lack of a balcony or opening windows.., luckily we were out a lot during our stay.
TIP: We travelled as a family and would recommend to tourists whilst visiting...., be sure to go the the Museum (check out Phar Lap), Old Melbourne Gaol (see Ned Kelly's face mask), go on the "Neighbours Tour" (check out Ramsay St) and Melbourne Zoo (for an open air adventure tour) where the animals come right up to you! We also enjoyed the nearby markets and a horse & carriage ride at night. Have a great trip!!!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adelaide, Australia
1 review
5 of 5 stars Reviewed November 21, 2012

Location was amazing, right in the centro of the city. Easy access to the free city route tram. Was only a ten minute walk from Southern Cross Station. The value for money was amazing and so much better than expected :)

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Top Contributor
71 reviews 71 reviews
49 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 19, 2012

Well the biggest plus about this hotel is the central location in Melbourne City. It is literally in the middle of everything..... 1 min walk to Chinatown, Bourke St Mall.... 3 min walk to Flinders St station and Fed Square.

The room was spacious and well appointed, looking nice and modern. The beds and pillows were comfortable.

The bathroom was acceptable, but by no means stylish.... it is dated and the shower over bath was narrow. Water flow and shower head were really good though, and it was all nice and clean.

The parking is quite bad.You either have to cop a $35 valet charge, or park yourself 2 blocks away in a shopping centre carpark.... so this was inconvenient.

The staff were all nice, and checkin/ checkout was easy. They even responded promptly and without hesitation to a late evening request.

I would recommend this hotel because of it's location and presentable rooms.... just remember and be prepared for the parking scenario.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Melbourne
#63 Luxury Hotel in Melbourne
#68 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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