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“Accor Not-Much-Advantage” 3 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)   |  
Hotel amenities
Ranked #64 of 171 hotels in Melbourne
A TripAdvisor Member
“Accor Not-Much-Advantage”
3 of 5 stars Reviewed May 12, 2011

Looking for a great hotel to enjoy your 35th anniversary? And you want to use your free night at Accor Advantage club. Best you'll get in Melbourne is here. You'll have to walk to the Sofitel for dinner, you can't sleep there without paying another $260. So we arrive at the hotel and are given a ticket for "Make your own happy hour" at the Cocoon Bar... great, except they failed to mention the bar closes on Sunday nights. Hmmm. So we walked to 1806 on Exhibition Street for cocktails - much better. Room was curiously laid out, small bedroom, large office area, reasonable bath room, clean sheets. That's part of the tough order in trying to make an old building function as a modern hotel. Overall, no better than average.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2011

Had a great stay at the Swanston Grand Mercure. The room which I was checked into had a strong bad smell in it, kind of like old oily asian food. However I was moved to another room which smelt fine. Great location, nice rooms and friendly staff.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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4 of 5 stars Reviewed May 10, 2011

perfect spot to stay if you want to be right amongst the shops....theatres...and restaurants of Melbourne. Very comfortable rooms, bathroom a little small but otherwise all you could hope for. I prefer to go out to eat whilst holidaying so did not check out the restaurant but step outside the front door and you are spoilt for choice of spots for meals.

  • Stayed May 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed May 8, 2011

A very busy hotel, takes a while to check in. Bags can be stored but takes a while to get anyone to do it for you. Rooms are pleasant and not too much can be heard from nearby rooms. The restaurant had a good variety of meals to choose from and service was good. Breakfast was hectic, very crowded and had an average array of choices but the choice was not as great as i would expect from a Grand Mercure. It used to be better when it didnt share the restaurant with the Welcome hotel.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in Melbourne
#55 Luxury Hotel in Melbourne
#60 Business Hotel in Melbourne
#64 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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