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“A great stay” 5 of 5 stars
Review of The Crossley Hotel

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The Crossley Hotel
4.0 of 5 Hotel   |   51 Little Bourke St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #45 of 158 Hotels in Melbourne
Certificate of Excellence
Dublin
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A great stay”
5 of 5 stars Reviewed September 13, 2013

I stayed here for 4 nights, I could not fault it. Great location, friendly staff, very clean and modern, and very reasonably priced for such a central hotel. The bar does good early bird drink deals, the restaraunt looked nice but we did not eat there as we wanted to explore the city.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 15, 2013
Dear Aries100,

Thank you for your 5/5 review.

I am pleased to read you enjoyed your stay and I really appreciate your comments relating to our friendly service, this is very rewarding to hear as this is something our team is very proud of.

I will certainly share your feedback with our housekeepers, in regards to the cleanliness of our rooms. They work hard to keep the standard of cleanliness very high, so they will certainly enjoy hearing their work has been appreciated.

Thank you again for taking the time to share your comments and we look forward to having you stay with us again in the near future.

Regards,

Melissa Terminelli
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Beechmont
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

We have no idea what the room rate was for our 2-night stay as it was part of a Mystery Flight package, but we will definitely be checking it out next time we go to Melbourne. Walking distance to China Town and the Queen Vic Markets, trams just around the corner, fabulous little bar downstairs with extremely good looking staff (we missed out on getting to the restaurant - next time for sure), and the hotel staff were excellent - very friendly and helpful. Oh, and the bed was really comfy - a very important consideration!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 15, 2013
Dear Artisansgraphics,

Thank you for your 5/5 review.

I am pleased you found the team helpful and excellent and that you found our rooms comfortable, which are probably the two most important factors in a good hotel stay.

I appreciate your comments in regards to our great location, it certainly is walking distance to the lovely China Town and close by to public transport access.

Once again thank you for your comments and we look forward to welcoming you back to the Crossley on your next visit to Melbourne.

Regards,

Melissa Terminelli
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed September 11, 2013

we only stayed there 1 night and enjoyed it, friendly staff great quiet clean rooms just what you need for the heart of melbourne,

wifi is hard to get where we live so was also nice to get that, being so close to china town there was always something good to eat at any hour of the day

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 12, 2013
Dear Scubasteve15,

Thank you for your 5/5 review.

I'm delighted to read you enjoyed your stay at the Crossley. It's great to read you enjoyed the use of the free Wi-Fi and the location of the hotel in china town. I certainly agree there is definitely plenty of good food to eat at any time of the day when you are in the heart of china town.

I would like to take this opportunity again to thank you for your feedback and I look forward to welcoming you to the Crossley on your next visit to Melbourne.

Regards,

Melissa Terminelli
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart Tasmania
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed September 11, 2013

Booked on line and got a 15% discount and upgrade. All still felt a little bit pricey but it is in the heart of Melbourne. Staff at the Crossley are really fabulous, friendly and obliging. We asked for a room change as we do not cope well with a shower over the bath and this was done cheerfully and quickly. The rooms are good, well appointed and spacious. Our only problem was the air con and the lack of fresh air. It is our own fault that we didn't check this out before booking as we simply hate being enclosed in fake air. Most inner city hotels seem to have this problem so we must be more alert in future. If you don't mind air con then we can recommend the Crossley. Breakfast in the hotel is not great.

Room Tip: Rooms ending with 01 seem to be the biggest. One BR and 2BR apts on penthouse level have balconies.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 12, 2013
Dear Kateshir,

Thank you for taking the time to write a review.

I'm delighted to read you found our staff friendly and obliging. I will be sure to pass your feedback on to the team. Unfortunately all our standard and superior rooms do not have windows that can be opened and only have air-conditioning, perhaps next time you would like to try one of our apartments with a balcony.

Thanks again for your feedback and hopefully we will be able to welcome you back to the Crossley on your next visit to Melbourne.

Regards,

Melissa Terminelli
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
114 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed September 11, 2013

Being unable to get into the Vic, where we normally stay, my husband booked us into the Crossley. How lucky were we? Central, clean, tidy and the most amazingly helpful staff that you could dream of. They bent over backwards to assist us - from recommending where to go shopping for baby clothes (DFO near the Convention Centre), providing stamps for a postcard - and loaning us a charger for the Apple iPhone. We will most definitely return!

Room Tip: Great beds - and our room was soooo quiet! No up and down steps etc like the Vic has - so easy to m...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 12, 2013
Dear Hartley5002,

Thank you for your 5/5 Review.

It's very rewarding to read how impressed you were with the Crossley. I'm delighted you enjoyed your stay with us and that you found our staff amazing and helpful. We certainly praise ourselves on our fantastic customer service and your review certainly reflect this. I will be sure to let the team know how happy you were with their service, as they will be very delighted to hear this.

Once again I would like to take this opportunity to thank you for your feedback and I look forward to welcoming you to the Crossley on your next visit to Melbourne.

Regards,

Melissa Terminelli
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 9, 2013

We just got back from our trip to Melbourne with my partner and boy did we have a great experience! The Crossley is good if you're going to be out and about all day and night and just want somewhere to sleep in at night.

The location was great, in walking distance to everything around the CBD. We were able to walk to the Crown Casino, South Wharf DFO shopping centre and even the Eureka tower in one day and then walk back to the hotel without feeling like we walked a mile! In great distance to the famous Lygon St too, which had the greatest restaurants!

Really enjoyed my stay not to mention the bed was very comfortable. I read a few reviews saying the noise was very loud, especially on the weekends, I found this wasn't the case, thankfully.

Will definitely come back for my next stay, the free in-house movies are a nice touch too, always had something to watch.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 12, 2013
Dear ashjim,

Thank you for your recent review.

I'm pleased to read you enjoyed your stay at the Crossley. You're certainly right the hotel is in a great location and walking distance to just about everything. I'm delighted you enjoyed the free in-house movies, and found the beds to be very comfortable.

Thank you for taking the time to respond to our request for feedback and I look forward to welcoming you to the Crossley on your next visit to Melbourne.

Regards,

Melissa Terminelli
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainbow, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

I have stayed at this hotel many times and each time I have found it to be really comfortable and clean. The room has everything you need and the bed is really comfortable. I love the fact that the room has a bath that you can relax in after a long day. It's generally quiet in the room at night, obviously it can get a little noisy being in the city but I've found it to be okay. The dining room at breakfast has all you need. It can get quite busy at times though. Overall, I have found the staff really helpful and courteous.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review, September 5, 2013
Dear AliEy,

Thank you for your 5/5 Review.

I'm pleased to read that once again you enjoyed your stay at the Crossley. I'm delighted to read you found the rooms comfortable and clean, I will be sure to pass your comments on to the maintenance and housekeeping departments, as they work hard to keep the rooms maintained at such a high standard. It's certainly rewarding to read such positive feedback.

Once again I would like to thank you for responding to our request for feedback and I look forward in welcoming you back to the Crossley on your next visit to Melbourne.

Regards,

Melissa Terminelli
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crossley Hotel

Address: 51 Little Bourke St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #45 of 158 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Crossley Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
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