Stayed at The Crossley during an unseasonal heatwave in Melbourne. This hotel is in a great location & central to Chinatown & the Theatre district. Incredibly quiet--no traffic noise, trains trams or sirens so that was a plus. As the other reviews had stated the hotel is clean & the staff are adequate----though could do with a little enthusiasm. We came back to our room after a night out for dinner & fired up the airconditioning. Perhaps an overload on the system due to the warm weather but the airconditioning couldn't drop the room temperature any more than 2 degrees----the room was stuffy & uncomfortable---infact the whole hotel was hot & stuffy except for the lobby. Dollar wise its value for money but really to rate they need an upgrade on the A/C. No money spent on the towells, they were pretty ordinary also. It really is only about adding 5% & this hotel could be a 3 star option.