We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 195 Melbourne hotels

The Crossley Hotel: Traveler Reviews

4.0 of 5
51 Little Bourke St., Melbourne, Victoria 3000, Australia
Hotel website
Hotel amenities
Special Offer
Package Deal
The Crossley Hotel
Enter dates for best prices
Enter dates 1 night 2 nights
Show Prices
Compare best prices from top travel partners
Booking.com Travelocity Expedia.com
83%
Ranked #35 of 195 hotels in Melbourne
86 traveler photos
Write a Review

391 reviews from our community

Traveler rating
    102
    198
    61
    20
    10
See reviews for
Families
74
 
Couples
162
 
Solo
38
 
Business
56
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Traralgon, Australia
1 review
“Marg”
4 of 5 stars Reviewed March 9, 2013

Excellent location for shopping, theatre and restaurants. Very clean and friendly helpfull staff. Valet parking an added bonus and well worth the money. I am more than happy to stay again and recommend the Crossley Hotel to my friends and family.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Margaret255362 about The Crossley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review
March 11, 2013
Dear Margaret255362,

Thank you for taking the time to post a review.

I'm delighted to read you enjoyed your stay with us and that you found the staff friendly and helpful. I'm pleased to read that you appreciated the valet car parking service. I'm also really happy to read that you are going to recommend us to your family and friends.

Thanks again Margaret for taking the time to post a review and I look forward to welcoming you back to the Crossley Hotel in the near future.

Kind Regards,

Melissa Terminelli
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
106 reviews 106 reviews
67 hotel reviews
Reviews in 64 cities Reviews in 64 cities
50 helpful votes 50 helpful votes
“Great small hotel”
5 of 5 stars Reviewed March 8, 2013

2 nights - standard room early march 2013.

Good location towards the east end of the CBD rectangle. Lots of bars restaurants around within walking distance. China town and Greek Precincts at your doorstep. Free city circle tram around the corner which will take you around town. A good 15min walk to southbank from hotel.

The room is reasonable sized with good air conditioning system. Has a desk, TV (standard free to air with additional four movie channels), fridge, tea/coffee facilities and regular toiletries. Complementary wifi with reasonable surfing speed. There is a business centre and dining facilities which I did not use. They do not have a gym but have an agreement with a nearby one for a reasonable fee. The decor is getting a little tired, but still reasonable.

Front desk staff were extremely courteous and helpful. A special mention to Kenny who was always smiling and helped us book airbus return transfers without fuss.

Only small downside is the rubbish truck comes early in the morning around 6-7am, but this is out of the control of the hotel. Overall excellent 4 star hotel in its category

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask prozerran about The Crossley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review
March 11, 2013
Dear Prozerran,

Thank you for your 5/5 review.

I'm delighted to read your positive comments about our Hotel and I'm glad you enjoyed your stay. Thank you for highlighting the central location of the Hotel, the Crossley Hotel is certainly close to many restaurants, cafe's and bars. It's great to read that you appreciated the use of the free WI-FI and that you found it to be of reasonable speed. I'm glad Kenny was able to assist you in booking an airport transfer, I will be sure to pass your kind words on to him. I will also pass your comments on to the rest of the team for helping make your stay more enjoyable.

Thanks again for taking the time to write a review and I look forward to welcoming you back to the Crossley Hotel on your next visit to Melbourne

Kind Regards,

Melissa Terminelli
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Short Stay in Melbourne”
4 of 5 stars Reviewed March 7, 2013

We found the Crossley Hotel very comfortable and our room was spacious and was well appointed. We were able to comfortably accommodate our friends for breakfast in our room who were staying at the same hotel The location was good for transport connections around the city. Staff were friendly and helpful.The beds were very comfortable and air conditioning was efficient.The free wifi was good to have to allow us to communicate by email and internet.The restaurant attached to the hotel was closed while we were there but there were plenty of eating options close by.

Room Tip: Choose a deluxe room if you want more space and away from the side lane. Rubbish trucks at 5.30am we...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Kiwiscot429 about The Crossley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review
March 11, 2013
Dear Kiwiscot429,

Thank you for taking the time to post a review.

I'm pleased to read you enjoyed your stay at the Crossley Hotel. It's great to read that our staff were friendly and helpful and were able to make your stay enjoyable. I'm also delighted to read that you enjoyed the use of the Free - Wi-Fi.

Thank you again for posting a review and I look forward to welcoming you back to the Crossley on your next trip to Melbourne.

Regards,

Melissa Terminelli
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
“Nothing I could add!!!!!! Perfect”
5 of 5 stars Reviewed March 2, 2013

Stayed there for my wedding, Room very clean and tidy as well as bathroom and on cleanliness I give 100% better than some 5 star hotel. I want to point-out one staff member who look after us named KENNY, his service was really great, a can do attitude and always smiling.
Want to congratulate Paul, catering service, food was really good as well as presentation. Overall Relax atmosphere, definitely will come back.

Room Tip: All rooms are good, go in all of them, of course if possible
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Christopher S about The Crossley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review
March 5, 2013
Dear Christopher S,

Thank you for your recent 5/5 review.

I'm pleased to read you enjoyed your stay with us. I'm also delighted that you found our hotel to be of higher standard than of some 5 Star Hotels. I will pass on your kind words and feedback to Paul and his team, I'm sure he will be pleased to hear this. I will also pass your comments on to Kenny, I'm glad he was able to offer you exceptional service, with a can do attitude.

Once again Christopher thanks for taking the time to write a review and I look forward to welcoming you back to the Crossley Hotel on your next trip to Melbourne.

Regards,

Melissa Terminelli
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Nice hotel, great location”
4 of 5 stars Reviewed February 28, 2013

We spent a week in this hotel and we loved the location - it is just on the edge of Chinatown and we were able to walk everywhere we wanted to go.
The Staff were friendly and helpful and handled our booking efficiently.
The lobby is small, but the room was large and well appointed. It was very clean and comfortable. We would stay here again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Felicity S about The Crossley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at The Crossley Hotel, responded to this review
March 5, 2013
Dear Felicity S,

Thank you for your recent review.

It's great to read you enjoyed your stay and that you found the location central and easy to walk every where from. I'm also delighted to read how friendly and helpful you found our staff, I will be sure to pass this on to all of the team.

Thanks again for posting a review and I look forward to welcoming you back to the Crossley on your next trip to Melbourne.

Regards,

Melissa Terminelli
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
The Crossley Hotel
Enter dates 1 night 2 nights
 
Hotel Charsfield
Great value on a similar hotel
Melbourne, Victoria
4 of 5 stars 217 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Melbourne
Trendy
The Swanston Hotel, Grand Mercure
The Swanston Hotel, Grand Mercur... 4.0 of 5 stars 1,195 reviews
Family-friendly
Novotel Melbourne on Collins
Novotel Melbourne on Collins 4.0 of 5 stars 2,181 reviews
Romantic
Sofitel Melbourne on Collins
Sofitel Melbourne on Collins 4.5 of 5 stars 2,346 reviews
Luxury
BEST WESTERN Atlantis Hotel
BEST WESTERN Atlantis Hotel 3.5 of 5 stars 763 reviews
Show Prices ABS:HotelCheckRates-d256812?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d256930?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d257041?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d255744?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Melbourne hotels
Vibe Savoy Hotel 4.0 of 5 stars 431 reviews Hotel Charsfield 4.0 of 5 stars 217 reviews Alto Hotel on Bourke 4.5 of 5 stars 547 reviews Hotel Causeway 4.0 of 5 stars 124 reviews
Show Prices ABS:HotelCheckRates-d257039?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d289454?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d585734?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d257782?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 195 hotels in Melbourne, ranked by popularity

Been to The Crossley Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Crossley Hotel

Address: 51 Little Bourke St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Business Center Free High-Speed Internet Restaurant Room Service
Hotel Style:
Ranked #35 of 195 hotels in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Cheap Tickets, Hotels.com, Olotels, Agoda, Otel, Venere, HotelsClick and Tingo so you can book your The Crossley Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Crossley Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Crossley Hotel
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices