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“Well run and great location.” 5 of 5 stars
Review of The Crossley Hotel

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The Crossley Hotel
4.0 of 5 Hotel   |   51 Little Bourke St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #52 of 171 Hotels in Melbourne
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Well run and great location.”
5 of 5 stars Reviewed November 27, 2012

This is a very reasonably priced hotel with very friendly and helpful staff. We were two small groups (mothers and daughters) so booked one of the suites with 2 bedrooms which suited us perfectly.
It is not high design but rather very functional and comfortable.
The hotel is very close to Chinatown and a very short walk to the laneway culture and the rest of the CBD. The trams were also very accessible so getting around Melbourne was easy.

Room Tip: We were in room 601 which had the 2 bedrooms on a second level with the living area downstairs. This...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 28, 2012
Dear Mel0543

Thanks for taking the time to post a 5/5 review of your recent stay.

I am really pleased that you found the Hotel reasonably priced, whilst offering friendly and helpful service. This is certainly what we pride ourselves on delivering to all guests.
The 2 bedroom apartments are great for family and friends wanting to share as they offers lots of additional space and facilities.
I agree that Crossley Hotel is very well situated amongst many of Melbourne's great attractions, restaurants and transport options, making it really easy to explore Melbourne and beyond.

Thanks again for your great review and I look forward to welcoming you back on your next visit to the city.

Kind Regards

Melissa Lakaschus
Property Manager
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580 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Robina, Australia
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 26, 2012 via mobile

Quite impressed with this hotel. Happy, helpful and efficient staff who allowed us to check in after we arrived early as our room was ready. Hotel is across the road from Her Majesty's Theatre and surrounded by excellent restaurants. Can highly recommend Kri Kri Greek Restaurant 2 doors up. An added bonus is free wifi which worked well in our room 512. The hotel is looking a little tired...worn carpets and thin towels...but the service and convenience far outweighed this. Would definitely stay here again and recommend to friends and family.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 28, 2012
Dear frangipani1962

Thank you for taking the time to post a positive and informative review of your recent stay.

I am really pleased you found all the staff friendly and efficient and we were able to offer an early check in on arrival. The Hotel is certainly close to many of Melbourne's great attractions and theatres and am glad to hear you enjoyed your experience at Kri Kri restaurant.
We have taken on board your comments regarding the towels and will address this immediately with our linen suppliers. We also hope to incorporate the replacement of carpets in our future renovation plans.

Thanks again for your review and I look forward to welcoming you back on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
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Canberra, Australian Capital Territory, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

This hotel is situated right in the heart of theatreland and Chinatown - its location could not be better. the room was clean and very pleasant, no views, but who cares! the staff were also fabulous! Situated in a little laneway nearby restaurants, Little Malaysia, the European are just a hop skip and jump away. I will definitely look at staying there again!

Room Tip: I was lucky and got upgraded to a superior room!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 22, 2012
Dear Tracey M

Thank you for your recent 5/5 review. I was really delighted that you enjoyed your stay and the Hotel's central location to many of Melbourne's great attractions and restaurants. Thank you also for comments regarding the fabulous staff. We certainly do understand the value of offering friendly, professional and helpful service to all our guests.
We are very fortunate to be surrounded by some of the best restaurants in Melbourne.

I look forward to welcoming you back to Crossley Hotel on your next visit to the city.

Kind Regards

Melissa Lakaschus
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 20, 2012

The location was great. but inside the hotel is very different from what we saw in the pictures. there was also no wifi available in our room maybe becuase of lack of coverage. it was one of the reasons we chose that hotel but it was all a mistake!
We stayed 3 nights in this hotel. we arrived so early in the morning. Although we already emailed this issue to hotel, they never had replied on the situation if the early check in is available or not. So we went to the hotel to give our luggages to store and go back later to check in. The hotel lobby was just a small corridor with only 2 sofa. since it was a cold early morning we asked the receptionist if we could sit there for a while until shops opened. first, he said OK but then he tried to convince us to go and sit in other coffee shops around the hotel while he said they would open later! and when we didn't leave, he behaved very nervous and making noise by throwing the newspapers here and there until we left to the hotel restuarant. luckily the chinese lady who run the restuarant that day adviced us where to go that early sunday morning. the other staffs also were not better than that receptionist. they were not helpful at all. the staffs in the restuarant also changed the other days and were always frowny. the breakfast was OK.
at the time of check out also when we said we didn't use the mini bar, the receptionist called house keeping to check our room while the other people who were checking out in the same time they just left! We couldn't understand why our room had to be checked like that! it was one of the most impolite staff we were faced!!!

Room Tip: very bad service! not recommended whatsoever!
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 25, 2012
Dear At0usa

Thank you for your recent review and for highlighting the Hotels great location.

I was disappointed to read the issues you experienced with the WI-fi and service standards during your recent stay. I must say I am surprised by the comments, as Crossley Hotel prides itself on its high level of customer service offered by all staff, as many previous Trip Advisor reviews and guest comments will testify too. I do hope you asked for assistance regarding your WI-fi issues, as staff could have immediately offered trouble shooting suggestions or reported the issue to the internet service provider.
We endeavor to offer an earlier check in where possible to all bookings, subject to availability. As the Hotel was fully booked on the Saturday night prior to your arrival on the Sunday morning, we were unfortunately not able to offer an early check in on this occasion.
The only time Reception staff are required to check the room on departure for mini bar usage ect, is if guests have chosen to provide a cash deposit instead of a pre-authorisation from a credit card. I apologise if this caused any inconvenience.

Once again, thank you for your review and I hope you decide to visit the Crossley Hotel again in the future.

Kind Regards

Melissa Lakaschus
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
4 of 5 stars Reviewed November 18, 2012

A great hotel to stay in for business and pleasure... Well situated, comfortable, large rooms, friendly staff, and great value for money! The corporate deal is excellent with breakfast, free wifi, free in-house movies and car parking! Will definitely come back :-), thank you!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 22, 2012
Dear Loochsmooch

Thank you for taking the time to post a review of your recent stay.

I am really pleased that you found the Hotel comfortable, value for money and appreciated the inclusions in our Corporate Essentials Package. I am also pleased that you found all the staff friendly and helpful.

Thanks again for the great review and I look forward to welcoming you back on your next trip to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
81 reviews 81 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed November 9, 2012

We discovered The Crossley on-line and after looking at the maps realized it was pretty central (near top of Little Bourke St). It was about one of the only hotels that weren't greedy and double their prices because of Melbourne Cup.
The rooms were big, clean and comfy. There is a great bar and restaurant attached and the service was fantastic. Another bonus with The Crossley is it was sooo quiet in the rooms and no noisy crowds walking pass late at night.
The hotel is also close to some great restaurants (little Malaysia YUM) and wine bars. Easy walking distance to Myer DJ's etc, would definitely stay there again.

Room Tip: Go for the Superior room if traveling in 3s
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 15, 2012
Dear JGWA

Thank you for taking the time to write a lovely and informative review of your recent stay.

I am pleased that you found the Hotel's location central and enjoyed some of the great restaurants and bars that surround us. I appreciate you highlighting the great bar and restaurant facilities available in the Hotel and how comfortable, clean and quiet the rooms are.

We look forward to welcoming you back to Crossley Hotel on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
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Port Douglas
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 9, 2012

This hotel is centrally located - in Chinatown- so ideal for theatres and restaurants. It is about 15 minutes walk from Flinders St station and 10 minutes from the main shopping area. Whilst a bit tired, the hotel was clean and had a comfy bed with air con which was needed. The staff were very welcoming and helpful without being overbearing . The breakfast was adequate . Being central was useful - about 3 minutes away is a stop for the hop on and off bus tour of the city, which is free and worth doing - but avoid late afternoon as it gets vey busy.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, Manager at The Crossley Hotel, responded to this review, November 15, 2012
Dear Guest

Thank you for posting a review of your recent stay.

I am pleased that you enjoyed the Hotel's central location which is close to many of the city's great attractions, restaurants and transport options. Thank you also for highlighting the friendly and helpful service offered by the staff, I will certainly pass on your feedback to the team.

We look forward to welcoming you back to Crossley Hotel on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crossley Hotel

Address: 51 Little Bourke St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #52 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crossley Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
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