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“Time and again” 4 of 5 stars
Review of BEST WESTERN Atlantis Hotel

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BEST WESTERN Atlantis Hotel
4.0 of 5 Hotel   |   300 Spencer Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #84 of 170 Hotels in Melbourne
NSW
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
“Time and again”
4 of 5 stars Reviewed August 11, 2013

Having stayed three times now, I can say that Atlantis is consistently good. We stay in a family room which has 2 bedrooms and find it to be well maintained and housekeeping is good.
Conveniently located in Spencer Street, opposite Southern Cross station and near the tram routes it is easy to get to anywhere in the CBD. Across the road there is a Coles, the Spencer Street DFO and next door a handy restaurant, Il Sole (separate review), all of which makes for a trouble free stay.
Parking is available which is a plus in the city.
All rooms are fairly quiet and insulated against what goes on around about.
Staff are helpful and efficient. 24 hour front desk is a plus.
Wer'll be back again next year.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,041 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Leongatha, Australia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2013

The hotel is a short walk from Southern Cross station, with tram stop within half a block. I stayed in a Grandview room with fantastic views over Docklands - although the dirty window made photography difficult. These rooms are on levels 9-18 and very quiet, comfortable and quite spacious.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2013

Location for our stay was great and hotel room was good but the front desk staff really need a good lesson in customer service!!! I was extremely disappointed as the staff were very unhelpful and rude. Unfortunately due to the staff at check in I wont be recommending this hotel to anyone and really has left a bad first impression on me.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
77 reviews 77 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 4, 2013

Over priced and over here in Melbourne! The Best Western Atlantis Hotel is a typical example of basic, poorly-designed hotels in China! What is appropriate in PRC falls short in Oz, but when it is the only room available - grab it!
Mercifully the reception staff were all pleasant, courteous young Aussies!
Adequate, clean, but mean when it comes to loo paper! There is no replacement roll unless you call reception BEFORE you need it! This is due to the fact frugal tourists apparently knock them off as fast as the rooms are serviced.
The room was freezing on a typical wet, winters night in 'bleak city'. It requires a trip to the ground floor to get printed instructions on how to get the aircon to warm up the room, because the process is too complicated to.convey verbally.
At $201 a night a starkly furnished room, without even a single drinking glass, in this 3.5 star hotel is expensive. It suits Asian tourists, because they get it at cheap package tour rates, (plus a bonus loo roll) and there is a nice rice warmer provided to enable them to enjoy takeaway in the room.
Another PRC touch was the intimidating, strong chain and big padlock securing the doors to the breakfast room! Very, very unusual for a Best Western!

Room Tip: Book a quiet room. Mine had a view over rooftops, but sleep quality was great! ASK ask for a spare l...
See more room tips
  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2013 via mobile

The room was decent but there were no sheets?? On the bed, and here were Stains on the couch. The shower was not particularly clean dirty shower and the air con/heater did not work properly. on the plus side, the hotel is in a great location, so handy, but it id not the standard I would expect for the price. Was disappointed.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2013

Stayed here for two nights last month. location is excellent a short walk from Southern Cross station which is also where the airport shuttle bus leaves from.
Rooms were OK but more attention might be taken with deatils, there was mold in the shower, not sure how the cleaning staff could miss it!
no resturant in hotel, meals can beoredered from resturant next door which was quite nice.

There is breakfast available in a rather sterile room but was very limited, luckily there are a number of cafes close by.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 2, 2013

Stayed at the Atlantis from 24 Jul to 30 Jul, and it was a great stay. My flight from KUL arrived early morning and was at the hotel by 9.30 am...and to my delight I was allowed to check into my room...the 8 hour flight was quite tiring and being able to check in despite being quite early was a great bonus! The room was very comfortable - beds and pillows and very spacious! As it was winter the strong hot shower made my 6 nights warm!
And the location - perfect! Just across Southern Cross station where you can catch the Sky Bus to and from the airport....and the Coles supermarket is just opposite the hotel. A tram line (no. 86) runs along Spencer St. So commuting was a breeze! There is a nice pool (though I didnt try it) and a fairly equipped gym at the hotel too!
The best of all is the friendly and courteous staff, esp at reception. Always friendly and wiling to help. I needed to print out an email and they gladly did it for me, without any charge!

All in all, a great place to stay in Melbourne CBD. Will surely stay here again!

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantis Hotel

Address: 300 Spencer Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
#73 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Atlantis Hotel 4*
Number of rooms: 232
Official Description (provided by the hotel):
The 4 Star Atlantis Hotel welcomes business and leisure travelers into a comfortable atmosphere where you'll feel right at home. Located on Spencer Street and right opposite Southern Cross Station and Etihad Stadium and easy walking distance to all the marvelous Melbourne has to offer. Connect with comfort in one of our 232 guest rooms, 160 of which were only opened in August 2009 whilst the others have just undergone a complete refurbishment. These contemporary rooms all contain sleek furnishings, flat-panel 32 Inch LCD TVs, a comfortable bed, a generous working desk and some with City or Docklands views. Whether you're in Melbourne on official business or as a citizen of leisure, the Atlantis Hotel is your connection to the heart of the city.Bringing your car? The Atlantis Hotel has car parking available on-site for a nominal charge of $15 per night. Want to keep fit and active whilst at the hotel? Then why not head down to the heated pool for a few laps, jump into the gym for a workout on our LifeFitness® equipment or just relax in the sauna? However should you prefer to relax whilst at the hotel then why not speak to one of our friendly reception staff for some great tips on where to eat or drink in town. We can also arrange tours and offer advice on what to do and see whilst you are in Melbourne. ... more   less 
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Also Known As:
Best Western Melbourne
Melbourne Best Western

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