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“Ideal Location” 4 of 5 stars
Review of BEST WESTERN Atlantis Hotel

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BEST WESTERN Atlantis Hotel
4.0 of 5 Hotel   |   300 Spencer Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #77 of 172 hotels in Melbourne
Southampton
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Ideal Location”
4 of 5 stars Reviewed January 17, 2012

We stayed for 4 nights on our first visit to Melbourne. We got a shuttle from the airport and went around various hotel drop offs. Our first impression was we were a little out of the action. Check in was smooth with a good team on the front desk. Room was a Dock Side View, it does look over the railway and the Ethiad Stadium so do not expect great views but interesting all the same. Room was generous size very clean and well decorated. Bathrom very good with all that you would need. Empty Fridge for storing food / drink etc.

We went for an explore on our first afternoon and found we were only a 10 min walk from the main part of the CBD. We then found the Circular City Tram which allows you to hop on and off where you want for free. In fact we walked back from Lygon Street on two nights and found it a pleasent and safe journey back.

We did in fact find that the hotel was quiet generally with no road noise and good sound insulation between rooms.

We would stay again and in fact did when we decided not to stay at another Melbourne Hotel.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 16, 2012 via mobile

Room stunk of cigarettes on a non smoking floor. Television broken. When asked for assistance verbally abused and threatened by manager. Absolutely disgusting!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantis300, General Manager at BEST WESTERN Atlantis Hotel, responded to this review, January 17, 2012
Please read more balanced reviews below - this guest was asked to leave by management


Regards
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 11, 2012

Stayed here recently .While the room and location were Ok I found the customer service
to be of poor standard and the attitude of one senior staff or manager to be
quite arrogant and condescending.
For example wen asking for general tour information I was given a tour brochure of a bus company recommended by hotel and told if need any other information to go to tour information office which is almost 30 min walk...I could give a few examples but I got overall impression some staff and management could have been a lot more helpful and friendly to
hotel guests.

  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 11, 2012 via mobile

* great location
* close to trams, train
* well equipped rooms
* friendly service, nothing is a problem

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey Channel Islands
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 8, 2012

Good location hotel, easy to get around Melbourne and very close to Southern Cross station ( Sky bus goes to and from here)

Rooms were very modern trendy and comfortable.

Swimming pool was lovely to.

highly recommended and reasonable on price compared to other central Melbourne hotels.

Happy Travelling

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
85 reviews 85 reviews
55 hotel reviews
Reviews in 39 cities Reviews in 39 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 7, 2012

We stayed here new years eve rather than driving and trying to get a taxi home. The hotel check in time is 12.00 noon and check out at 10.00am. Which is fine except on new years day when you want to sleep in. The hotel is fairly new and convienient to all public transport and is about 20 minutes walk to the centre of the city. There is car parking on site and reasonably priced at $15 plus the breakfast is only $11 although the selection is limited to continental plus scrambled eggs and baked beans. The staff were efficient an friendly.
There is a pool in the basement although the ambience in the basement is not good.
Overall a good hotel reasonably priced convienient and a good choice for new years eve Although a later check out would be nice.
Tip - Walk up to Latrobe Street for the free city circle tram. You can orient yourself and get on and get off when ever you like.

Room Tip: The top floor rooms have views over to docklands
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 7, 2012

Stayed here for 3 nights in late Dec 2011. It is in the CBD although on the edge of the "square" so to speak. However with trams along Spencer and La Trobe Sts this isn't an issue. Basically across the road from Coles. Walking distance from where the Skybus drops you under Spencer St station. Nice pool, sauna and gym facilities at the hotel. There was a breakfast but wasn't included in my room rate and I didn't choose to have. Room was a good size with "oversized" shower. Appeared as though it had been recently renovated. I would recommend to all for good value accommodation in Melbourne's CBD.

Room Tip: City view one side - these rooms tend to be more. Docklands view and Etihad Stadium otherside.
See more room tips
  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Atlantis Hotel

Also Known As:
Best Western Melbourne
Melbourne Best Western
Address: 300 Spencer Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
#16 Best Value Hotel in Melbourne
#62 Business Hotel in Melbourne
#66 Luxury Hotel in Melbourne
#79 Family Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Atlantis Hotel 4*
Official Description (provided by the hotel):
The 4 Star Atlantis Hotel welcomes business and leisure travelers into a comfortable atmosphere where you'll feel right at home. Located on Spencer Street and right opposite Southern Cross Station and Etihad Stadium and easy walking distance to all the marvelous Melbourne has to offer. Connect with comfort in one of our 232 guest rooms, 160 of which were only opened in August 2009 whilst the others have just undergone a complete refurbishment. These contemporary rooms all contain sleek furnishings, flat-panel 32 Inch LCD TVs, a comfortable bed, a generous working desk and some with City or Docklands views. Whether you're in Melbourne on official business or as a citizen of leisure, the Atlantis Hotel is your connection to the heart of the city.Bringing your car? The Atlantis Hotel has car parking available on-site for a nominal charge of $15 per night. Want to keep fit and active whilst at the hotel? Then why not head down to the heated pool for a few laps, jump into the gym for a workout on our LifeFitness® equipment or just relax in the sauna? However should you prefer to relax whilst at the hotel then why not speak to one of our friendly reception staff for some great tips on where to eat or drink in town. We can also arrange tours and offer advice on what to do and see whilst you are in Melbourne. ... more   less 
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