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“Nice hotel but...” 4 of 5 stars
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
5.0 of 5 Hotel   |   Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia   |  
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Ranked #11 of 171 hotels in Melbourne
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Nice hotel but...”
4 of 5 stars Reviewed January 24, 2014 via mobile

Overall we enjoyed our stay (probably assisted by watching some great tennis) - but our stay didn't start well with our room not being ready and continued delays in getting us settled in. The room itself and other public areas were good. We had breakfast at the buffet and there was a good selection and a tasty omelette was prepared to order.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 29, 2014
Dear Bodogbodog,

Thank you very much for taking the time to post a review on Tripadvisor following your recent stay.

Glad to hear that you enjoyed your time in Melbourne and at our hotel! What a great time of the year to be in Melbourne.... during the Australian Open!

I apologise for the room not being ready our guaranteed check in time is 2pm, however over this period there may have been some delays.

I do hope that we get to welcome you and your partner back to the hotel in the future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
New Plymouth, New Zealand
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2014

I had the pleasure to stay at this hotel just prior to New Year.
The staff are top rate and simply make this hotel.
During my stay I had cause to ask the front desk a number of questions and when they didnt know the answer they went out of the way to find it for me!!
In fact one staff member (Colin from memory) went out of his way and travelled home past a laundromat to confirm its opening hours....now that is outstanding service ...take a bow!!!
The location is great and rooms are comfortable
Gym& Pool are more than adequate
The Exec Club is well worth it

Overall a great stay

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 29, 2014
Dear Zulu0175,

Thank you so much for taking the time to write such a flattering review following your recent experience with us!

Our front office team does an exceptional job at providing suggestions for all of our guests. I will be sure to pass on your kind words to the team. Colin is new to the front office team having come from our engineering department he will be delighted to hear these comments!

I do hope that we get to welcome you and your family back to the hotel in the near future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 20, 2014

We stayed one night here on our return from Tassie. The service was something over and above anything we had expected. We were greeted with a glass of bubbly and didn't have to lift a finger after that. The rooms are very well appointed and comfortable. We had an excellent breakfast in their restaurant downstairs and could have stayed all day people-watching on the corner. You will not be disappointed if you stay here.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear Kedj2320,

Thank you so much for such a flattering review following your recent stat with us.

I am so glad to hear that you and your partner had such an enjoyable stay.

You are right in saying our restaurant does lend itself to some great people watching on the busy streets of Melbourne!

Look forward to seeing you both back at the hotel in the future.

Sincerely,

Edward White
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West Yorkshire
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 18, 2014

Stayed at the Melbourne Marriott for a week just prior to Christmas and had a wonderful time.
Melbourne itself is a greaty city with so much to see and do, but the hotel was a "haven" to come back to after a long day out.
The staff there were excellent they really took an interest in what we were doing and two concierges Ben and Fabrizio took great care of all our requests, made us feel at home and they were a pleasure to deal with.

As a Marriott rewards owner for many years I still feel that the organisation could do more in terms of "rewarding" long standing patronage and loyalty, breakfasts are not included and are quite expensive. There are many good eateries in the neighbourhood if you want to dine out for breakfast and cost less than half price than the Marriott would charge you, so that is another option.

Other than that "political" gripe which wouldn't affect many other potential travellers if they are not Marriott owners, the hotel is great and by far one of the best that we have ever stayed in world-wide. As stated the staff really bring this hotel to the forefront and make staying there a most pleasurable experience.

Room Tip: The location of the hotel doesn't lend itself to a great demand for a room with a view unless yo...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear PFEFirstAid,

WOW!!.. Thank you so much for such a flattering review following your recent experience with us here at the Melbourne Marriott Hotel!

Sounds like you had an amazing time during your stay with us over the Christmas period. I will be sure to pass on your kind words to Ben and Fabrizio.

Ben is a new member to our team and he is doing an excellent job, he will be very happy to read this.

Look forward to seeing you next time you visit Melbourne!

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2014

Great hotel, fantastic staff who are always eager to please. During our two night stay we were provided with complimentary champagne, fruit, lollies and colouring activities for our child, pillow mints etc. the bed was very comfortable and the room had everything you could want in a room. Located in the CBd near Chinatown and two blocks away from the main shopping area of the city. The hotel had a tennis theme for the australian open. The breakfast was great. the pool and gym looked good. We checked out of the hotel in the morning to see the australian open and the hotel allowed us to keep our car in secure parking for the day without charging an extra days rates. We look forward to staying here again.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear Bryn69,

Thank you for taking the time to write such a detailed review!

Glad to hear thar that you and your family had a fantastic time during your stay at Melbourne Marriott, what a great time to visit during the Australian Open!

I do hope that we get to see you and your family back at the hotel again in the near future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2014

The Marriott is the perfect place to stay while in Melbourne. All staff were very helpful and friendly and I have to give a special mention to BRIAN who went out of his way to find information re places to see and where to catch the Tram for us as we hadnt been to Melbourne for about 10 years!...He couldnt have been more helpful....Thankyou once again Brian..... Buffet Breakfast was great, rooms quiet and very comfortable beds and overall a great experience. I wouldnt hesitate in recommending this Hotel as also within walking distance from the City Centre and Casino/Southbank....only 1 block from Her Majestys Theatre which suited us as we went to Melbounre to see Grease which was fantastic..! Pool and Spa was also excellent...

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear Shekaro,

Thank you very much for posting a review on tripadvisor following your recent experience with us!

I am glad to hear that you enjoyed your time in Melbourne again, I am sure a lot has changed since 10 years. I will pass on your kind words to the whole team and make special mention to Brian.

Brian has been at the hotel for nearly two years now and is a huge asset to our food and beverage team!

I do hope that we get to welcome you and your family back to Melbourne and hotel again soon.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 14, 2014

We knew we had chosen the right hotel for a short stay in Melbourne when we were greeted with a glass of champagne to welcome the New Year. The check-in and concierge staff were friendly, helpful and courteous, the room was spotless and spacious, the beds were comfortable, the shower was great, and the hotel was ideally located within easy walking distance of the stops for the free tram, the CBD, the museum, and the Lygon St restaurants. The only downside was my constant gripe about not having free WiFi in Aussie hotels (we spent 6 weeks travelling through the USA recently and not once did we pay for WiFi in a hotel) so had to break out the portable WiFi again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear DandKandBandC,

Thank you very much for taking the time to write a detailed review following your recent stay with us here at the hotel. We truly appreciate all the feedback, as you are a valued guest.

It sounds like you had an amazing time with your family in the hotel and exploring all the attractions that surround us.

Please know that when you next visit us we do offer free wifi for Marriott Reward Members, and to be a member is also free!

Look forward to seeing you all again soon.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#18 Business Hotel in Melbourne
#20 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and service that is unparalleled amongst other Melbourne luxury hotels. Boutique in size, yet grand in style, the Marriott offers the perfect welcome. Featuring spacious rooms, starting from 36 square meters in size, our luxury Melbourne hotel's accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets, as well as the cultural and culinary extravaganza of Chinatown, Melbourne Museum and Royal Exhibition Building. For sports enthusiasts, our hotel is a short walk from MCG and Rod Laver Arena and only a seven-minute tram ride to Etihad Stadium. And for business travelers, we offer stylish, state-of-the-art event space for up to 250 guests, as well as on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury Melbourne hotels at Marriott. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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