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“At the heart of Melbourne” 4 of 5 stars
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
5.0 of 5 Hotel   |   Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Special Offer
FREE Wi-Fi
Ranked #12 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
“At the heart of Melbourne”
4 of 5 stars Reviewed January 9, 2014

Pros
-Fantastic location, shops in the CBD are walkable from the hotel. Public transport stations are near, and if not, a line of taxis usually wait right outside.
- Very efficient front desk staff and helpful housekeeping.

Cons
- Still relies on "Marriot Rewards" to provide wi-fi. Meaning if you're not part of this club, which I couldn't be bothered to join, there's quite a big fee to pay for wi-fi. Majority of hotels and even small resorts nowadays give wi-fi for free, for any hotel to still commodity it is opportunistic and frankly old-fashioned.
- The entire design of this hotel is quite stale. Hotel lobby looks like its been unchanged since the late 90s, the vibe was that of a lame suburb instead of the thriving city that is Melbourne.
- Beds in the room were comfortable, but furnishing can be strange. Toilets had cheap metal cups, and a shower curtain built on the same IKEA plastic rail I bought years ago for an apartment when I was broke.
- The breakfast buffet is awful. Stayed there for a week with an option to eat breakfast there everyday, but I only went twice. Has all the hallmark of a good hotel breakfast (eggs,toast,juices) - but it translated poorly. Soggy scrambled eggs, stale bread, boxed juices. Melbourne has an infinite number of breakfast places that are excellent, to eat here would be to waste that opportunity.

Overall, an OK place to stay in. You'll sleep very comfortably and the staff will go out of their way to help you.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 14, 2014
Dear Alzqn,

Thank you for taking the time to write a very detailed outline of your recent stay with us here at the Melbourne Marriott.

It sounds like you had a very pleasant experience with all of our staff, and I will be sure to pass on your kind words to the team.

The majority of our guests that stay at the hotel will sign up to our rewards program as it only takes under a minute and there are a range of other benefits that come with joining the program best of all it is free.

I do hope that we get to welcome you and the family back to the hotel when you next visit Melbourne.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Whangaparaoa, New Zealand
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 9, 2014 via mobile

We are spending our last 2-nights in Australia at the Marriott Melbourne and we are extremely pleased our travel agent suggested this hotel. The service culture is evident from the minute you arrive. We were offered a glass of champagne whilst we checked in (nice touch) and everything was effortlessly taken care of. The room is excellent, good size, clever storage area for bags and well appointed. The offer of complimentary WiFi for Marriott Club members is a great initiative, and based on my experience so far, I am happy to be a part of this club and learn more about Marriott. The hotel is well located and within easy walking distance of Lygon Street for an entertaining dining experience.

I haven't stayed at the Marriott before but we are looking forward to our second night tonight and we will definitely be back again. You have just reminded us why we should stay 5-star. Thanks, the service is exceptional. Well done.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 14, 2014
Dear NavigatorAnt,

Thank you so much for taking the time to write such a wonderful review!

I am very glad to hear that you enjoyed some of the many restraunts right on our doorstep, and it sounds like you have taken full advantage of our free marriott rewards program!

I do hope that we get to welcome you and your partner back to the hotel in the near future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2014

Was luck enough to stay with the family early in the new year. We got a great deal on WotIf and a Deluxe Room with two double beds.

Very pleased with the room size a modern new room had plenty of room for the beds certainly wasn't cramped, had an area for luggage which was very welcome to keep it out of the main room and the bathroom had a proper shower (no bath). Good linen and towels, comfortable beds. Pool is pretty small but a nice way to start the day, the gym looked well equipped and spacious.

Location to trams and trains is pretty good but you will have to walk 2 blocks to each. Taxis in Melbourne are very good and for the family consider this over the SkyBus it costs very similar.

Hotel was a little noisy on Friday night, not sure if this was because we had an adjoining room or why but it settled down pretty early.

Finally I need to mention the staff. Everyone was onto it, the porters were valeting cars when we arrived but reception jumped straight in with making sure our bags were handled without question. Check in was painless and free internet if we signed up for eMail or something. Internet speed was good. We ordered breakfast room service on the last day and that was delivered on time and in good order (warm/cold as ordered).

I had forgotten what 5 stars was like but the Melbourne Marriott has reminded me.

Room Tip: If you can get a room which doesn't adjoin it might be quieter?
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, January 8, 2014
Dear Mr. Nicholson,

Thank you for taking the time to complete a review on Tripadvisor.

We are delighted that your stay with the Melbourne Marriott Hotel was enjoyable, it sounds like you had a fantastic time! Pleased to hear you enjoyed the benefits of the free sign up to marriott rewards to enjoy free internet!

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
131 reviews 131 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed January 6, 2014

My husband and I stayed here on Saturday night and having stayed at other 5 star Melbourne Hotels were blown away with the service at the Hotel. From the moment we arrived we were treated like royalty with Offer of help with our bags, to a glass of champagne at check in. We had the executive lounge package and were located on the 9th floor. The Valet parking was $40, which we were not going to get but were so happy at check in we thought what the hell..
The rooms are spacious and clean, King bed (not a zip bed) extremely comfy, good size bathroom and shower. The executive lounge was small in comparison to other hotels but none the less equipped with snacks and alcoholic beverages from 5.30pm. My only let down was being vegetarian no hot food selection. The breakfast in the Lounge was basic with Breads, Fruit, Cereal and Eggs, but was fine for us. Check out was simple and fast, when we picked up our car from valet we were even given a lolly bag for the ride home. Staff seemed to be happy working and was a pleasant surprise, well done Marriott would definitely travel back to your hotel, best service I have ever received.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, January 8, 2014
Dear Frequentoztravellers,

Thank you so much for taking the time to make a review on Tripadvisor following your recent experience with us.

We are very flattered t hear that you enjoyed your stay with the Melbourne Marriott Hotel was enjoyable.

I do hope that myself and the team get to welcome you back to the hotel in the not too distant future!

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 6, 2014

Was great to get away for a few nights with my wife.
We stayed in a club room, awesome having the lounge there for access.
Upon arrival we were upgraded to breakfast at the restaurant which was swell. And the service was outstanding. A guy named Jason was so helpful. A few things stood out. In the club lounge, I was asking if he knew how to make a martini, he didn't, but he figured it out and it tasted great! Then when we were leaving, we needed a maxitaxi, there wasn't one within hauling distance so he walked to one he saw a block and a half away... All the staff were great, but this guy was above and beyond. Thanks marriott.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 8, 2014
Dear Benopeters,

Thank you very much for such an amazing review!

So glad to hear that you had a wonderful stay with us, Jason is one of our long serving employees he has been at the hotel for 7 years and is a great asset to the team. I will be sure to pass on your kind words to him and the team.

I do hope that we get to welcome you and your wife back to the hotel soon!

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 6, 2014

My husband and I spent 3 nights in the lead up to Christmas. The Marriott is a $10 taxi fare from Southern Cross station where we caught the Skybus from the airport.
The staff were superb, sparkling wine on arrival at the check in desk and daily Xmas chocolates. All the staff we encountered were friendly and attentive. We requested a quiet room away from the lifts and this was accommodated. The rooms are a little dated but a good size with extra room for a small table and an arm chair with foot stool.
Well located for city shopping, Chinatown as well as a short walk to the trendy Gertrude Street in Fitzroy. Would definitely stay again.

Room Tip: quieter away from the lifts as is usual anywhere
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 8, 2014
Dear SkippyTravellerChick,

Thank you so much for your detailed contribution to tripadvisor following your recent stay with us here at the hotel.

It sounds like you and your partner had an amazing time exploring some of the many attractions that surround the hotel!

We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encounter Bay, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 6, 2014

My husband and I stayed here for one night as a mystery deal through Wotif. The room was lovely. It was spacious and clean. However, we chose to stay in the executive suite and so I guess I expected more. Our Television was broken, the volume wouldn't go up past 30. We had purchased an in-house movie for $17.95 and could hardly hear it. The other issue I had was with the executive lounge. We have stayed in other executive suites before and this lounge was nowhere near the level of other hotels we have visited before.
I don't like giving bad reviews, however it is not a place I would rush back to.
On the plus side however, we ordered room service (salmon and Kilpatrick oysters) and they were outstanding. The staff at reception were lovely also.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, January 8, 2014
Dear Renee9x9,

Thank you for taking the time to write a review on Tripadvisor to share your experience on the Melbourne Marriott Hotel. I apologize that your recent stay was not satisfactory and appreciate your feedback. Please know that we have taken note of your comments and have since had engineering look at your TV.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future

If you would like to discuss your experience further, please feel free to contact me directly at the phone number listed below. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to Melbourne.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Melbourne
#11 Family Hotel in Melbourne
#12 Luxury Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and service that is unparalleled amongst other Melbourne luxury hotels. Boutique in size, yet grand in style, the Marriott offers the perfect welcome. Featuring spacious rooms, starting from 36 square meters in size, our luxury Melbourne hotel's accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets, as well as the cultural and culinary extravaganza of Chinatown, Melbourne Museum and Royal Exhibition Building. For sports enthusiasts, our hotel is a short walk from MCG and Rod Laver Arena and only a seven-minute tram ride to Etihad Stadium. And for business travelers, we offer stylish, state-of-the-art event space for up to 250 guests, as well as on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury Melbourne hotels at Marriott. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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