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“Excellent service.” 4 of 5 stars
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
5.0 of 5 Hotel   |   Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia   |  
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Special Offer
Breakfast For Only $1!
Ranked #12 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Kuala Lumpur
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Excellent service.”
4 of 5 stars Reviewed October 14, 2013

Checking in - very efficient. Everything was done before I could even have my second sip of the complimentary sparkling wine!

Room - clean and spacious. A queen bed with duvet. Bed's a bit on the soft side for me but still ok.
There was a proper counter for making drinks which is useful.
I like the fact they even have an adapter for non Aust traveller. Very handy.

Anything else I would like to have? complimentary drinking water and bedroom slippers ( lucky i had the ones from the airlines)

Breakfast - no complains at all. Service staff was very friendly. Reasonable spread.

Gym and swimming pool - the pool is small so I didnt bother. There were 3 threadmills, a couple of bicyle etc - small but adequate.

Event - now, this is the impressive bit. All the staff especially Louis, the manager in charge go the extra mile to make sure everything was perfect!

Well done Marriott!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 16, 2013
Dear MummyYap,

Thak you so much for your review outlining your recent experience at Melbourne Marriott.

It sounds like you experienced most of our hotels facilities and got to enjoy one of the events we had - I have passed on your kind words to Louis and the rest of the team.

I do hope to see you again soon wether it is on business travel or when you next visit Melbourne for a holiday!

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 12, 2013

From the moment we pulled up outside the hotel in Exhibition St we were made to feel special. Ben the concierge seems to be one of those people who is the right person in the right job. Our luggage was unpacked onto a trolley and our car taken care of. It had been a long drive and we were made to feel very welcome. The hotel was in the ideal position 5 minutes from the freeway in the heart of the CBD and so close to some excellent eating places . I cannot think of any negatives to express, everything was just so well done. The room was large, spotless and luxurious, loved the shower. Great value all round. I think it was the small things that made it such an enjoyable stay. We mentioned to Ben that we were going to see the King Kong musical at the Regent. When we returned home that night we found a plate of 6 hand made exquisite chocolates, a complimentary bottle of very nice wine and a card saying that they hoped we had a great time at the show. The next day Ben gave us a map and directions and we spent the day in Old Melbourne Gaol, that was worth it. The final nice touch was a small bag of lollies on the passenger seat of the car when it was delivered back to us with a card wishing us farewell and thanking us for staying with them.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 16, 2013
Dear Bob P,

WOW!! Thank you so much for the absolutely lovely review of your recent expereince with us at Melbourne Marriott.

I am so glad that you shared your story with us, I will be sure to pass on your very positive comments to Ben and the rest of the team.

It sounds like you had an amazing time whilst in Melbourne seeing King Kong and expereincing the old Melbourne Gaol.

I do hope to welcome you and your parnter back in the not too distant future!

Sincerely,

Edward White
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Melbourne, Australia
1 review
4 of 5 stars Reviewed October 8, 2013

Nice decent, comfortable hotel at very reasonable prices. Very centrally located in the Melbourne CBD close to public transport, cinemas, restaurants and anything else you could possibly need. Consider this on your next visit to Melbourne

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 16, 2013
Dear Jayat S,

I am delighted to hear that you had a memorable stay with us recently, whilst you were travelling on business.

I do hope that to see you back at the hotel in the near future!

Sincerely,

Edward White
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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 8, 2013

Stayed 1 night with my daughter. Great Location, easy walking distance to theatre entertainment, China town and city centre. Large appointed rooms, very clean and comfortable. Staff were very helpful and polite, concierge were very friendly.
Only negative, which does not in any way impact the hotel standard is while checking in we were told our room was on the 5th floor and it was made to sound "special". Our view was a brick wall!
and also there was going to be a complimentry bottle of wine being sent to our room...It never arrived! Besides this, I do recommend this hotel and I myself will stay again. (Just wont believe what I'm told)

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 16, 2013
Dear elle2461,

Thank you so much for taking the time to write a review on your recent stay with us here at Melbourne Marriott.

I am glad you and daughter were able to enjoy all of the great theatres and shops we have close by. Sorry to hear that you had an issue with the wine for your room, this has been noted, and I will follow up with the reception staff.

Please feel free to get in contact with me directly when you are next thinking of visiting Melbourne.

I do hope to welcome you back to the hotel in the near future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 3, 2013 via mobile

Very nice and friendly staff. Great location. Good standard. Nice rooms. We used the pool a bit since my five year old is crazy about swimming. Pool is fine, but they need changing rooms next to it. Bathrooms are good. The only thing was that the bed was a bit weird - way too soft for my liking. Would go again however. We ate in China town a few minutes from the hotel one night and at Trunk just next door the other. Trunk was great!

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 7, 2013
Dear Jonashomaa,

Thank you for taking the time to write a review on your rececent experience with us here at Melbourne Marriott.

I am so glad that you got to spend time and relax with your family and enjoy some of our facilities such as the pool.

Your comments about the changing room in the pool are and matress in the bedroom has been noted.

I do hope that we get to welcome you and your family back to the hotel when you are next visiting Melbourne.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 2, 2013

Stayed overnight for business. Large well appointed room, with plenty of power points and an iPhone Dock/charger. All the staff were very helpful and polite, particularly the concierges.
Only quibble is having to pay for WiFi and the prices of the room service meals.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 4, 2013
Dear Familydrive,

Thank you so much for taking the time to review your recent experience with us.

It pleases me to hear that the room was very suitable for you whilst travelling for business, and that our staff and concierge team made you feel welcome.

With regards to our WiFi we do have a charge as most CBD hotels do, however it is free for Marriott Rewards Members and it is free to become a member, so I will follow up with our Front Office staff as we do aim to make our guests aware of this.

I do hope to see you again in the not too distant future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moe, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 2, 2013

Once again my wife and I stayed here and from the moment we pulled up in our car we where greeted by friendly staff who quickly assisted with luggage and escorted us to reception where we were given a lovely glass of champagne. with a quick check in completed we were on our way to our room. the room, like previous visits was clean and tidy and very bright with a large window that allowed plenty of sunshine in. like other times we were treated very well and I sincerely believe that this is a quality five star hotel and well worth staying at. it is very close and within easy walking distance to the theatre entertainment area of Melbourne.

Room Tip: worth staying at if you like good service
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, October 4, 2013
Dear David W,

WOW! Thank you so much for a very flattering review of your recent expereince with us.

It is always very pleasing to hear return guests positive feedback. I will be sure to share your story with the team.

I do hope to see you back at Melbourne Marriott again soon.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Melbourne
#12 Luxury Hotel in Melbourne
#12 Family Hotel in Melbourne
#18 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and service that is unparalleled amongst other Melbourne luxury hotels. Boutique in size, yet grand in style, the Marriott offers the perfect welcome. Featuring spacious rooms, starting from 36 square meters in size, our luxury Melbourne hotel's accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets, as well as the cultural and culinary extravaganza of Chinatown, Melbourne Museum and Royal Exhibition Building. For sports enthusiasts, our hotel is a short walk from MCG and Rod Laver Arena and only a seven-minute tram ride to Etihad Stadium. And for business travelers, we offer stylish, state-of-the-art event space for up to 250 guests, as well as on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury Melbourne hotels at Marriott. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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