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“Convenient, but not five star” 4 of 5 stars
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
5.0 of 5 Hotel   |   Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia   |  
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Ranked #10 of 170 Hotels in Melbourne
San Diego, California
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Convenient, but not five star”
4 of 5 stars Reviewed March 23, 2013

As a long-time fan of city hotels from the major chains, I am always surprised when I visit a property in the very center of a high-class town like Melbourne, Australia and find the big chain hotel to be lacking. In the case of this wonderfully located property, I was satisfied, but only that.

This Marriott Inn is located adjacent to some major Melbourne icons - it's across the street from the Telstra Communications Headquarters, across the intersection from the theater district, only two blocks down Exhibition Street from the Little Bourke Street entrance to Chinatown, and just one more block away from a host of great restaurants and entertainment located on Bourke Street, including some fabulous restaurants that I'll be reviewing separately.

Sadly, unlike some of the other reviewers here who perhaps don't have the breadth of Marriott experiences that I have, I was disappointed in most of the amenities of this site. For example, the executive lounge is small, the staff not wonderful, especially capable or friendly, the breakfast simple and very underwhelming and the evening treats were but one step above microwaved appitizers from your freezer. The front desk and room service, didn't make my day.

The one restaurant - which also serves the same menu to room service customers - has a very limited selection and is somewhat overpriced for what's available. Likewise, the wines are good, but at the asking price, and in a place that's located a stone's throw from some of the best red wines in the world in South Australia, I was disappointed to say the least.

The room I reserved was nice, and the furnishings basic, and if you are a dedicated Marriott Rewards customer, then you'll be satisfied as I was, but don't expect more. If you make the decision to stay in this property, then at least jump across the street and enjoy a very high quality and low-cost lunch at the food court attached to the Telstra Building, or make the journey down Exhibition St. turn right on Little Bourke and try Chinatown for some good eats nearby, including the Dragon Boat, the Shark's Fin House, Lin Nam or walk down to Swanston St. and get some excellent Taiwanese beef noodle soup or vegetable dumplings at the very teriffic Taiwan Cafe.

Room Tip: Get an upper floor room for some pretty views of the city
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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745 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Cambridge, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2013

The Melbourne Marriott is in a good spot to be able to explore the city. Close to shopping, restaurants (the Greek districts is delish!) and easy to jump on the free city trolley. If you're a Gold/Platinum member of Marriott then you'll really enjoy the Executive Lounge that offers great breakfast and evening services (including hot dishes and cocktails). My wife & I stayed here for a few nights during our vacation and found all of the staff to be very friendly and really helpful when it comes to making recommendations for enjoying their lovely city! We were even surprised with a bottle of sparkling wine in our room from the concierge after we had asked him a few questions earlier in the day.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Very good hotel. Clean and good rooms. Good value for money.

Very high customer orientation. Friendly staff & feeling welcome in this place.
Congratulations to management and staff! Well done.

Good location next to many small restaurants. 15 minutes to river.
Strongly recommend this place and I'll stay ther once I'm back in Melbourne again.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 16, 2013

I stayed in this hotel for a course/conference and can not fault the hotel or the service. From arrival they were excellent and everything you would expect from a 5 Star hotel. The rooms are spacious and very well appointed. They even include an international travel adaptor.
The breakfast is excellent as is the Espresso Bar and they are included in the breakfast! The location of the hotel is first class and is really handy for the main tourist sites in Melbourne.
Overall a really good stay and would definitely stay again!

Room Tip: Room 305 (which I stayed in) had a view over the courtyard.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ponte Vedra Beach, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 14, 2013 via mobile

This hotel was not our favorite mainly because of the cleanliness of the room. It was not cleaned well prior to our first night which we did inform the staff about. The second night was better. The location is good. The valet staff is exceptional-- they helped us with directions, maps, our baggage, etc. we are very thankful for all their help which was beyond the norm.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, March 22, 2013
We were most upset to hear that you were unhappy with the cleaning of your room on the first day. It was a little unclear if it was not up to standard on arrival or later in the day. All rooms should be thoroughly cleaned once per day with only suites and rooms on Executive Levels receiving a turndown service. At this time beds are remade (if required) and bathrooms are tidied up. We place great importance on cleanliness and were very disappointed to hear your comments. Please accept our sincere apologies. Great to hear however that our Concierge team was helpful. Hope to have you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
131 reviews 131 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed March 11, 2013

We made a booking for this hotel through the AAA Tourism site, we paid and received confirmation then the accomodation was cancelled by the Marriott Hotel via email, not even a phone call or explanation. I contacted the marriott hotel only to be told that they blamed AAA and should have not put the rooms up at the discounted price for the Grand Prix weekend. We contacted AAA who told us that they had the ok from the Marriott and we needed to take it up direct with the hotel. TERRIBLE, we are left with no accomodation for the Grand Prix as the Marriott are trying to be greedy and charge top dollar, and didnt even try to accomodate us with our CONFIRMED booking, just played the blame game. Coming to Melbourne regaularly will NEVER stay at this hotel after this disgusting service.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 10, 2013

Like others here have said, it's very good --- but it's not 5-star excellence.
The staff/managers/etc are all great. The service is fine. But the rooms are just okay. Spacious, but not special. Worst part is the shower design in some (most/all?) rooms : Truly horrible layout/design.

However, the location is indeed excellent. Right in the center. Right next to Chinatown and all kinds of amazing amazing amazing food. Walking distance to the QV mall, the Bourke St mall, the Victoria Market, ... Location is great.

Melbourne is one of the best cities in the world. If you're in Melbourne, you're gonna have a good time. Enjoy.

Room Tip: Avoid rooms with adjoining doors. The walls are thin and you'll hear everything from next door...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Melbourne
#10 Luxury Hotel in Melbourne
#17 Family Hotel in Melbourne
#18 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and service that is unparalleled amongst other Melbourne luxury hotels. Boutique in size, yet grand in style, the Marriott offers the perfect welcome. Featuring spacious rooms, starting from 36 square meters in size, our luxury Melbourne hotel's accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets, as well as the cultural and culinary extravaganza of Chinatown, Melbourne Museum and Royal Exhibition Building. For sports enthusiasts, our hotel is a short walk from MCG and Rod Laver Arena and only a seven-minute tram ride to Etihad Stadium. And for business travelers, we offer stylish, state-of-the-art event space for up to 250 guests, as well as on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury Melbourne hotels at Marriott. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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