We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business trip to attend conference” 4 of 5 stars
Review of Pullman Melbourne on the Park

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Pullman Melbourne on the Park to your Saves list
Pullman Melbourne on the Park
5.0 of 5 Hotel   |   192 Wellington Parade, Melbourne, Victoria 3002, Australia (Formerly Hilton On The Park Melbourne)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #116 of 172 Hotels in Melbourne
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
“Business trip to attend conference”
4 of 5 stars Reviewed today NEW

Spent to nights here this week and came away reasonably happy with the experience. I had a room with a balcony area looking out on to the pool. Everything of a decent standard and very clean, staff on the whole were pretty good. Ordered room service twice for dinner and had Buffett breakfast. Breakfast was really good for a Buffett although the coffee machine was poor to average.

Room service was decent but over priced. All in all a good option in a good location and not badly priced.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

113 reviews from our community

Traveler rating
    20
    40
    26
    21
    6
See reviews for
13
40
7
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Brisbane, Queensland, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed overnight at this hotel for the first time in a few years. The change to Pullman has been good.
Rooms are improved but the bathrooms still need some work.
Restaurant is good, menu is a bit dated and the service was a little slow.
Above all, the location in Melb is incredibly good and I would stay there again

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I find this hotel a little bit better than before than when belonged to another company, but still no free wifi.
The hotels from other places aré so much better.
I hope that they are still working in the transition and in few months this hotel will be as the other ones from this Chain.

Room Tip: Choose another hotel ir you can
See more room tips
  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erkin A, General Manager at Pullman Melbourne on the Park, responded to this review, 2 days ago
Dear Alicia,

Thank you for taking the time to provide some comments regarding your recent visit. I appreciate the feedback and opportunity to respond.

Naturally I was pleased to note you were satisfied with most aspects of your stay, however, please accept my sincere apologies for the shortcomings you experience with the wireless service during your stay. Just for your information the hotel is currently in the process of upgrading the wireless speed and service and I realise that although this does not change your past experience, I do hope you will notice the improvements on any future stays.

In reviewing our Internet pricing we have found that we are still very competitive with other International Hotels in Melbourne.

The hotel was only recently re branded as Pullman and indeed there are plans to upgrade the property this year including new televisions.

We do hope to welcome you back to the Pullman Melbourne on the Park – there will always be a warm welcome waiting.

With kind regards,

Erkin Aytekin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Top Contributor
173 reviews 173 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Can't fault the location if you are attending a sporting event. We had a slight problem at check in when we were told our room wasn't ready at 6pm. It was rectified not long after. The room was comfortable and clean, can feel the wind going through the building, it really is starting to show its age. Parking was overpriced at $49. Staff were accommodating. We would stay here again at the right price

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erkin A, General Manager at Pullman Melbourne on the Park, responded to this review, 3 days ago
Dear Sir/Madam,


Thank you for taking the time to provide some feedback regarding your recent visit. I appreciate the feedback and opportunity to respond.

Naturally I was delighted to learn that we contributed to the enjoyment of your stay. I have shared your comments with all concerned and I know they will appreciate the recognition – thank you for letting us know.

The hotel was only recently rebranded as Pullman and there are plans in place to upgrade the property this year and hope to see improvements in future visits.

Further to your comments on the valet parking price paid, we review our costs on a regular basis and have found out our pricing to be in line with those of other International Hotels in Melbourne. We will continue to monitor as a result - thanks for letting us know.

We look forward to welcome you back to the Melbourne Pullman on the Park – there will always be a warm welcome waiting.


With kind regards,

Erkin Aytekin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location for a trip to the MCG and trams and trains stop close by...willing to accommodate a late checkout...room was a great deal...however deal probably reflected quality of the room...the room was clean (except for main considerable dust on main mirror), modern and spacious...however as the night went on....the close distance to the lift was a problem with noises....Bed was comfy...at $35 a head brekky a little pricey..but there is a close by French Restaurant..would stay again

Room Tip: ask how close room is to lift
See more room tips
  • Stayed May 2015, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erkin A, General Manager at Pullman Melbourne on the Park, responded to this review, 3 days ago
Dear Richard,

We very much appreciate your comments regarding your recent visit at Pullman Melbourne on the Park. I appreciate your comments and opportunity to respond.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and our products.

Thank you again for sharing your experience and hope your next visit will be as pleasant as the previous one.


With kind regards

Erkin Aytekin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We previously stayed with a Pullman property in another city for our honeymoon and have avoided the brand ever since due to a disastrous expereince. We booked at Pullman on the Park due to a great deal and desired location and could not be happier with the decision. The service was second to none, with the staff going above and beyond to assist with our travel hours. Iur dealings with reception, restaurant and concierge were all exceptional. While the property is dated the cleanliness is impeccable and we enjoyed the food. The train station is located right outside and you are at Flinders St in just a couple of minutes. Would not hesitate to recommend this property and will now be open to staying at other Pullman properties in the future.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erkin A, General Manager at Pullman Melbourne on the Park, responded to this review, 1 week ago
Dear Andie Coy,

We very much appreciate your comments regarding your recent visit at Pullman Melbourne on the Park. I appreciate your comments and opportunity to respond.

It is always a pleasure to receive positive feedback. I will share your comments with our team especially with the Reception, Concierge and Restaurant staff and I know they will appreciate the recognition. I am sure this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and hope your next visit will be as pleasant as the previous one.


With kind regards

Erkin Aytekin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This former Hilton seems to have slipped under new management.On checking in we had to chase up a second gown for the room,then a missing sewing kit,and finally a missing shower cap.Small things but they shouldnt happen.Also I enjoyed a juice on the first night but no bar service meant I couldnt do likewise on the second night.The final disappointment wwas being firmly ushered out at 11.40pm from the dwnstairs bar area-on a Staurday night????Is this hotel international??One good thing as the rooms had fabulous balckout curtains.Also despite having valet and breakfast included in my booking both on checkin and then on checkout I had to point this out as it didnt seem to appear on their system. So whatr was to be a highlight two nights just seemed to have the attention to detail missing.Not much service culture evident

Room Tip: Ask for one away from the squeaky lifts
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erkin A, General Manager at Pullman Melbourne on the Park, responded to this review, 1 week ago
Dear Brian,

Thank you for taking the time to provide some feedback regarding your recent stay at Pullman Melbourne on the Park – your comments have been recently passed on and I appreciate the comments and opportunity to respond.

Please accept my sincere apologies for the disappointment caused with the sortcomings your experience in your room. Rest assured your comments were taken very seriously and shared with the Housekeeping Manager who will address the issues. Team members were reminded of the importance of attention to detail and they expressed genuine regret for the inconvenience caused.

Further to your comments regarding the early closure of the Bar on a Saturday night were discussed with our Food and Beverage Manager who is monitoring for a review as a result of your feedback - thanks for letting us know so we can improve on our service standards.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

With kind regards

Erkin Aytekin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Pullman Melbourne on the Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Melbourne on the Park

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia (Formerly Hilton On The Park Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Melbourne
#98 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Melbourne on the Park 5*
Number of rooms: 419
Official Description (provided by the hotel):
Located just 24 Kilometres from Melbourne Airport, Pullman Melbourne on the Park hotel is in the heart of East Melbourne within the city's main sports and entertainment district. It is directly opposite Melbourne Cricket Ground and enjoys stunning views of Fitzroy Gardens, Rod Laver Arena and Melbourne Park, home of the Australian Open tennis tournament. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, ACCOR, Priceline, Odigeo and Agoda so you can book your Pullman Melbourne on the Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton

Owners: What's your side of the story?

If you own or manage Pullman Melbourne on the Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.