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“take me to the Hilton on the Park” 5 of 5 stars
Review of Hilton On The Park Melbourne

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Hilton On The Park Melbourne
5.0 of 5 Hotel   |   192 Wellington Parade, Melbourne, Victoria 3002, Australia   |  
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Ranked #83 of 171 Hotels in Melbourne
Telford, United Kingdom
1 review
1 helpful vote 1 helpful vote
“take me to the Hilton on the Park”
5 of 5 stars Reviewed March 14, 2014

Great location, close to the city, next to a great park, facing the MCG with friendly staff who made us feel welcome and went the extra mile. If you need to stay in Melbourne save yourself a lot of hassle and ask the driver to 'take me to the Hilton'.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton On The Park Melbourne, responded to this review, March 17, 2014
I am very happy to read your gracious comments about your recent stay and glad that you found the location and service levels of the hotel to exceed your expectations. I have shared your feedback with all concerned and I know they appreciated the recognition. Safe travels.
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1,003 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Melbourne, Australia
Top Contributor
109 reviews 109 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed March 11, 2014

Sad to say, the Hilton looks tired; the rooms may have been refurbished in recent years but ours looked dark and masculine. The bathroom layout is apparently unchanged, as the shower is over the bath - and as another reader stated in his review, you need to be a contortionist to turn the shower on! The shower taps are at bath level and it's very difficult to reach around the glass shower door to turn them on!
I looked for spare pillows to sit up and watch (the oldish) TV (as there was only one lounge chair ) alas there were none! The mini bar was sparse - supposedly to allow patrons to have room for their own (cheaper?) supplies and not even a complimentary bottle of mineral spring water was provided. The continental breakfast was $30 pp - although beautifully presented, it was a lot to pay for packet muesli, raisin toast, 2 small croissants, fruit salad, and tea, coffee, juices.
If you are looking for a more quality and romantic hotel to stay - try the Langham or Sofitel. The stunning Park Hyatt is impressive, as is the recently revamped Grand Hyatt, but the rates will be higher. Unless you are wanting to stay close to the MCG, or go for a run/ walk in the magnificent Fitzroy Gardens, the Hilton does not really have a great deal to offer for those wanting to explore Melbourne's laneways, shops and culture.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, March 12, 2014
Thank you very much for taking the time to share your experience. I appreciate your candour; we look for reviews to provide insight into our hotel and our guest room appearance and value for money are areas we are actively examining. I will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Andrew Nisbet, General Manager
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Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 11, 2014

Was in Melbourne for the weekend and service rooms and location was very good. Right next to park and nice and quite. Rooms where just right and the king bed was great. Was easy access to all. It was also very good in value as we were able to use flybuys points & it was a long weekend so it made it great value.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, March 12, 2014
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Hope to see you return soon. Andrew Nisbet, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed March 10, 2014

Nice hotel, a little out of the way if you are going to be in the city a lot, would recommend having a car. Overall a nice hotel with good service, nothing extraordinary though, but the price matches the hotel.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, March 12, 2014
Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Andrew Nisbet, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed March 10, 2014

Spent 3 nights in Room 1413 in Melbourne on the Park. Despite being opposite the MCG, it was relatively quiet. Wonderful service from the moment I got out of the taxi arriving, until the time I departed. Great food, nice amenities, it was a perfect stay. Room was clean, room service brilliant, guest service did a great job. Amazing chef - awesome food.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, March 12, 2014
Thanks for your gracious comments about your recent stay at the Hilton on the Park Melbourne. I am pleased you found the room comfortable and the team contributed to the enjoyment of your visit. I have shared your feedback with all concerned and I know they appreciated the recognition. We do hope to see you return again soon. Andrew Nisbet, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed March 2, 2014

Loved the pool, jacuzzi and steam room! Very relaxing experience! The staff is amazing, very friendly and looked after us very well! Amazing view of the MCG (Melbourne Cricket Ground) and the city. Nice and cozy executive lounge, highly recommended for breakfast and evening drinks

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, March 3, 2014
Thanks for your gracious comments about your recent stay at the Hilton on the Park Melbourne and we hope to see you return again soon. Brett Christ, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed March 2, 2014

I think long and hard before leaving negative reviews on Trip Advisor, but this review is well deserved. We grabbed a 5 star mystery deal off WOTIF to stay in Melbourne for an additional four nights. We were at the Sofitel (5 star) but they were fully booked so moved on to Hilton On The Park - what a huge disappointment.
The key negatives for us were:
The accommodation is so dated and dark.
The bathroom toilet flushed on its own, and when a neighbouring room used the bathroom it would wake you up in the fear that you were going down with the Titanic. The other odd thing with the shower is that there are only a single set of taps at bath level...so you need to run the taps, flip the faucet to shower and get drenched before you can move out of the way - probably a good idea for us girls to showercap up before gong in.
The beds were so uncomfortable, although we booked a queen/king they are actually two singles pushed together - unfortunately the sides of the singles are rigid so no comfortable snuggling in these rooms. We complained about the beds but were told every room in the hotel had the same set up....very misleading when you book and pay for a King.
For breakfast we just wanted a piece of toast and coffee - not a full buffet - which we were able to get in the downstairs restaurant for the pricey sum of $25 (we later found a French Laurents a few doors up for breakfast).
One morning we were dressing a workman tried to open our room! When we scrambled into clothes and asked what the?? he advised he just had the wrong room.
The staff in the restaurant for lunch hovered giving us the feeling they wanted us to leave, especially when they cleared our water glasses before we were finished and we had to ask for coffee.
Overall we felt the accommodation was not what you would expect from a 5 star hotel in Melbourne, with dated and dark rooms that just weren't comfortable or relaxing, nor did the service offered meet standards.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, March 2, 2014
Thank you for staying with us at the Hilton on the Park Melbourne. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest bathroom appearance is an area we are actively examining. I am sorry to learn that we were not able to provide you with the quality of service you deserve; this is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton On The Park Melbourne

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Melbourne
#47 Romantic Hotel in Melbourne
#65 Family Hotel in Melbourne
#71 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton On The Park Melbourne 5*
Number of rooms: 419
Official Description (provided by the hotel):
Located in the attractive inner-city suburb of East Melbourne, Hilton on the Park is an elegantly furbished hotel directly opposite the Melbourne Cricket Ground (MCG).Each furbished hotel room has warm, natural tones and feature large windows, a flat-screen TV and a wide range of amenities to ensure a relaxing and easy stay. Offering free Wi-Fi to all guests, the iconic Park Lounge bar is the perfect place to have a casual drink before heading to the MCG. For breakfast and dinner, the Gallery Restaurant also provides market fresh cuisines while overlooking the beautiful Fitzroy Gardens. ... more   less 
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Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton

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