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“Room and staff great but hallway untidy” 5 of 5 stars
Review of Hilton On The Park Melbourne

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Hilton On The Park Melbourne
5.0 of 5 Hotel   |   192 Wellington Parade, Melbourne, Victoria 3002, Australia   |  
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Ranked #83 of 171 Hotels in Melbourne
Sydney, Australia
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
“Room and staff great but hallway untidy”
5 of 5 stars Reviewed May 7, 2013

Stayed here for one night and was upgraded to a corner suite with executive lounge access (Hilton Honors Diamond member)..
Room was GREAT with separate bedroom and huge very modern bathroom with a standalone bath.
Reception staff and doormen very friendly and attentive - great at their jobs.
Used the car park ($28 overnight) which was easy and simple.
Had breakfast in the executive lounge which has great views and food - would recommend.

Only issue was scraps of paper that I observed in the hallway remained there until the next day. Also noticed room service leftovers remaining for many hours outside some rooms (which can be common in many hotels but never a good look). Suggest "someone" is more vigilant about the hallways tidiness - otherwise loved it !

Room Tip: Spend the extra $$ for a corner suite and/or access to the Executive lounge
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, May 9, 2013
Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the room to be to your liking. I apologize for the housekeeping problems you encountered. Dirty hallways are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure the hotel meet the highest housekeeping standards. Hope to see you return soon!
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998 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Bendigo, Victoria
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

I have stayed at Hilton on the Park three or four times, and every time just makes me want to go back there again. The service is top notch and cannot be matched. I've been upgraded every time, most times to a Relaxation Suite which is incredibly roomy with a bathroom the size of some hotel rooms! It's a little pricey, but you pay for the service and they're only too happy to help you with anything you want.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, May 9, 2013
Thanks for taking the time for the great review and hope to see you return to Melbourne in the near future – there will always be a warm welcome waiting.
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Qld Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 4, 2013

Hotel was very clean, fantastic gym, pool, spa and saunas. Very quiet rooms and nice bathroom toiletries. Great position to beautiful park across the road, the MCG and trams. The bed would have probably been one of the best I have ever had in a fine class hotel!.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, May 15, 2013
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Terrific you enjoyed a good nights’ sleep too. Hope to see you return soon....safe travels. Brett Christ, General Manager
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Port Fairy, Australia
1 review
5 of 5 stars Reviewed May 2, 2013

The Hilton on the Park was an excellent venue for the conference. There was plenty of room for different speakers in different rooms and the catering was great, with choices for gluten free and vegetarian. The rooms are spacious, very clean, and well appointed. I'm disappointed I couldn't stay longer, but will back there mid year to present at another conference.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, May 14, 2013
We appreciate the opportunity to service the needs of the Arb Aus conference group and value the business the conference provides us. Thanks for your gracious comments about your recent stay and we look forward to welcoming you back again later in the year. Brett Christ, General Manager
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 2, 2013

I thoroughly enjoyed staying at the Hilton, it is so close to the Royal Exhibition Building and the Melbourne Museum, walked everyday through the beautiful parks and to the centre of town. Thankfully the Hilton has under-ground parking facility which was another bonus. The staff was wonderful, helpful and made you feel at home. Highly recommendable.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review, May 14, 2013
I am glad to hear that you enjoyed your stay at the Hilton on the Park. All the team here in Melbourne hope to see you return in the near future. Brett Christ, General Manager
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Sydney, Australia
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed May 1, 2013

Firstly every staff member was friendly and helpful........but the hotel is old and tired. Shower didn't work properly and barely warm, broken chair in room that didn't go up and down, uncomfortable bed led to one of the worst nights sleep I've had in a hotel! The place desparately needs a renovation is dark and dated.

If you want to be in the centre of Melbourne don't stay here, its too far out....if you are attending a game at the MCG it's perfect. For the room cost you can stay at the Hyatt or Novotel downtown with a much better product as well....

For runners there are great runs trough the MCG to the river

Room Tip: If you are at the front go high as you can hear the trams early in the morning if you are on a lower...
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  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, May 2, 2013
Thank you for staying with us and I am glad that you found the service levels of the team to be to your satisfaction. I appreciate your candor regarding the presentation of the rooms; we look for reviews to provide insight into our hotel and our guest room appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
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Wilmington, North Carolina
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 30, 2013

Stayed here in a relaxation suite in March, and enjoyed it thoroughly, the great tub was welcome after days of touring. When time permitted the hot tub and heated pool were also welcome additions. The restaurant served a great hot breakfast. The lounge at this hotel was also superb with an excellent staff. The only potential downside to the hotel was that the hotel was beginning to show signs of age.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, May 1, 2013
Thanks for your gracious comments about your recent stay and I’m so pleased you could enjoy a relaxing visit and take advantage of the heated spa and pool facilities. Hope to see you return again soon.
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Additional Information about Hilton On The Park Melbourne

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#62 Family Hotel in Melbourne
#72 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton On The Park Melbourne 5*
Number of rooms: 419
Official Description (provided by the hotel):
Located in the attractive inner-city suburb of East Melbourne, Hilton on the Park is an elegantly furbished hotel directly opposite the Melbourne Cricket Ground (MCG).Each furbished hotel room has warm, natural tones and feature large windows, a flat-screen TV and a wide range of amenities to ensure a relaxing and easy stay. Offering free Wi-Fi to all guests, the iconic Park Lounge bar is the perfect place to have a casual drink before heading to the MCG. For breakfast and dinner, the Gallery Restaurant also provides market fresh cuisines while overlooking the beautiful Fitzroy Gardens. ... more   less 
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Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton

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