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“good for conference but avoid the coffee” 4 of 5 stars
Review of Hilton On The Park Melbourne

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Hilton On The Park Melbourne
5.0 of 5 Hotel   |   192 Wellington Parade, Melbourne, Victoria 3002, Australia   |  
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Ranked #83 of 171 Hotels in Melbourne
Melbourne, Australia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“good for conference but avoid the coffee”
4 of 5 stars Reviewed April 16, 2013

I was here for a conference this week.

The service and food were excellent.

However the coffee from the foyer bay was too hot on both days. Even asking the staff member not to make it so hot it came out scalding with a burtn milk taste.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 17, 2013
Thank you for your feedback. It was our pleasure to host the conference and we hope to host many more of the functions. We regret we were not able to provide you with the quality of coffee you expected. We are constantly working to improve our offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.
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998 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
Northampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 16, 2013

Rooms very basic and in need of a serious upgrade. Seems like all the Hilton hotels could do with this...
Food basic nothing fancy.
Location good as it is near the parks and cricket grounds..20 min walk to the F1 circuit and Albert Park complex.

Room Tip: High up from the traffic noise and away from the lift shafts
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 17, 2013
Thank you for staying with us and I'm pleased to learn the location suited your needs. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest room appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
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Singapore
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 15, 2013

You can never go wrong with a Hilton (at least most of the time). This hotel is in a good location with the Melbourne Cricket Stadium right opposite. You get a sense of luxury as soon as you enter the hotel due to its very expansive lobby. The rooms are spacious and very comfortable. There is a taxi stand near by the hotel which you can use to hop around Melbourne. The hotel does have a decent restaurant called the Gallery, but very pricey. There are a few other restaurant options if you walk outside for a few mins, though I would recommend going to South Bund, by cab for better food and ambiance. The breakfast buffet at the Gallery has a good spread and is a nice way to start your day.

My only negative comment was that the receptionist forgot to enter my Hilton Honors card into the system. I had to take the extra trouble of doing it on my own once I came home and this is not up to Hilton Standards.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 15, 2013
I am glad to hear that you enjoyed your stay and found the hotel to be comfortable and suit your travel needs. I always appreciate hearing from our guests – including places of improvement. I apologize for the oversight with your HHonors number and I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity to travel to Melbourne I do hope that you will be our guest again – thank you for your review.
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 13, 2013

This hotel charmed us with its location overlooking Fitzroy Gardens and Melbourne's top sporting venues. The best place to stay for a tennis fan as Rod Laver arena is just a quick walk away and you can enjoy the view of it from your room! The pool and spa facilities were also lovely. Federation Square is about a 20 min walk from the hotel through the park. Although you are really close to all the tourist attractions, you feel like you are staying in a green oasis! Would love to return to this property, especially during the Aussie Open!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 14, 2013
I am very happy to read your comments about your recent stay and glad that you found the location, outdoor pool and service levels of the hotel to contribute to the enjoyment of your stay. We do hope to see you return for the Australian Open, always a great time in Melbourne.
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Sydney
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2013

Lovely foyer and staff. Rooms small but modern and clean. Great views. Had a fantastic time here.

Restaurant is very busy, room service prompt and tasty.

Convenient location to North Melbourne and stadium.

Downside on game nights its practically impossible to get a cab.

Have stayed here twice and always satisfied.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 14, 2013
Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the restaurant and location to suit your needs. Hope to see you return soon! Safe travels.
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Kansas City, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 10, 2013

They started cleaning rooms right next to mine at 5 am. Of course that woke me up and kept me up. Of course they stopped cleaning my floor as soon as I left my room. The hotel is certainly a little outdated but it is in a great location. Tram stop right outside the main entrance or just a short 5 minute walk to federation square.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 14, 2013
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay and that you're comfort was interrupted by the noise made by the housekeeping team. I have shared your review with our Executive Housekeeper to ensure that this matter is addressed immediately. I do hope the next time you return to Melbourne you consider staying with us again.
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Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 10, 2013

A very convenient location very close to the city with train or tram at front door, and attractive parks to front and side. Close to the tennis centre and grand prix track. Spacious room with contemporary decor. Excellent service from helpful staff. Recommended.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, April 11, 2013
Thanks for your gracious comments about your recent stay and we hope to see you return again soon. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton On The Park Melbourne

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#62 Family Hotel in Melbourne
#72 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton On The Park Melbourne 5*
Number of rooms: 419
Official Description (provided by the hotel):
Located in the attractive inner-city suburb of East Melbourne, Hilton on the Park is an elegantly furbished hotel directly opposite the Melbourne Cricket Ground (MCG).Each furbished hotel room has warm, natural tones and feature large windows, a flat-screen TV and a wide range of amenities to ensure a relaxing and easy stay. Offering free Wi-Fi to all guests, the iconic Park Lounge bar is the perfect place to have a casual drink before heading to the MCG. For breakfast and dinner, the Gallery Restaurant also provides market fresh cuisines while overlooking the beautiful Fitzroy Gardens. ... more   less 
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Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton

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