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“Footy season favorite” 4 of 5 stars
Review of Pullman Melbourne On the Park

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Pullman Melbourne On the Park
5.0 of 5 Hotel   |   192 Wellington Parade, Melbourne, Victoria 3002, Australia (Formerly Hilton On The Park Melbourne)   |  
Hotel amenities
Ranked #84 of 171 Hotels in Melbourne
Warragul, Australia
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Footy season favorite”
4 of 5 stars Reviewed September 23, 2012

We stayed here due to a footy finals match, and for that reason the hotel couldn't be better positioned. Even to head into the city for food or shopping it is a lovely walk through the gardens. The staff were very friendly, but after our last experience with room service food we didn't even consider having any meals here. I requested a quiet room, about three times, but ended up with an adjoining room with a not very soundproof door. That being said I did have a great sleep once our neighbors finally went to bed. Rooms are spacious and have been refurbished, marble bathrooms are lovely.

Room Tip: Request a quiet room away from lifts, specify not an adjoining room. Higher floors seem to be bette...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 24, 2012
Thank you for your comments about your recent stay and I am glad that you found the location and service levels of the hotel to your satisfaction. Your feedback has been shared with our front desk team and I apologize for the room assignment not meeting your expectations as comfort is my highest priority for our guests. Of course I was pleased that you did enjoy a good night’s sleep and we hope to see you return soon.
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1,029 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lilydale
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 20, 2012

We had tickets to a concert at Rod Laver Arena and this hotel is as close as you can get. The room is spacious and tastefully decorated. Over the years we have probably stayed here 4 or 5 times - it's our hotel of choice when traveling into the city. The big disappointment for us this visit was the breakfast. Lacking in choice, over cooked - just ordinary to be honest. It's been a highlight for us on all of our previous visits. Parking is a little expensive but if you can get a 'deal' with breakfast and parking it's well worth the stay!

Room Tip: The higher the floor the better the view - ask for a room overlooking the MCG!
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 24, 2012
Thank you for providing insight on your recent experience at the Hilton on the Park-Melbourne. I sincerely apologize that buffet breakfast was not the quality expected and we are taking your recommendation to improve our offerings. We look for reviews to provide insight, so I certainly appreciate your feedback. The next time you are in Melbourne we would love for you to stop back again.
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Vic
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed September 19, 2012

We often stay at The Hilton on the Park when in Melbourne. Stayed last night and all night could hear doors banging. Then 5 am this morning the cleaners all started on our floor making a lot of noise upto 7 am which is the time I had to get up. Surely 5 am is unreasonable in any hotel but this is self rated as 5 star. It is more a 3 star. Towel in bathroom stained with something grosque. All towels old and weary. They would be with my rags at home. Then the hair dryer is slow and cold air!! It has not been the good experience we have had in the past. Upside the decor is good and beds very comfortable.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 24, 2012
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the housekeeping department. As you mentioned, we usually do get this right and your comments have helped us to improve our guest experience. I have addressed these issues with our staff. The next time you are in Melbourne we would love to have you come back and experience a better level of customer service. Thank you once again for your comments.
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nyc
Top Contributor
84 reviews 84 reviews
84 hotel reviews
Reviews in 20 cities Reviews in 20 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 12, 2012

It's a perfectly fine hotel, just a little past it's use by date and only really helpful if you're needing to be in the area for the Football or something.

Rooms have been refurbished, but are still in horrible maroon tones with bad wood panels and outdated and falling apart bathrooms.

Service is quite good, complaint about the TV which wasn't loud enough to hear the movie so they moved us rooms which was great.

No help hailing a taxi late at night, had to ask.

Gym is a little too small and is always busy.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 12, 2012
Just wanted to thank you for your recent stay! So glad you were able to experience our warm Hilton hospitality. Thanks for your suggestions for improvement and we hope to have another opportunity to serve you, if your travels bring you back to our area.
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1 review
1 of 5 stars Reviewed September 11, 2012 via mobile

We booked a mistery deal through wotif it was suppose to be in the city, the location is not convenient in less there is footy on. The room we first got was awful I spewed when I walked in the decor was disgusting, it reeked of cigarette and bleach it was suppose to have a view of the park. We had a view of a roof and some old appartments. There was a heap of blonde hair and a chocolate beside the bed, when we told them we wanted to change rooms they charged an extra $40 the room was much better. If your after some where nice stay at Hilton south wharf. Stay at hilton if your after some where boring, I think this Hilton should charge its star rating to a 2/5

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 12, 2012
Thank you for staying with us at the Hilton on the Park-Melbourne. I appreciate your candour; we look for reviews to provide insight into our hotel and our guest room appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
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Melbourne Australia
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed September 11, 2012

Stayed here for a weekend after purchasing a mystery 5 star hotel room. The hotel is in desperate need of an update but the location is great and the bed was super comfortable. Check in was quick and easy. We wandered around the city, had a lovely dinner and then decided we would have a drink in the bar before going to bed. This soon changed once we realised that football had been on at the MCG. Warning, if the footy is on at the G then the bar in the hotel is crazy busy.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 12, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased you enjoyed the hotel's location, comfort of bed and the friendly team. Thanks for your comments regarding an update; we will take your suggestion under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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Adelaide
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 10, 2012

We attended Melbourne to watch the Rabbitohs play Melbourne in a final. My team lost, but that was the only bad thing about the weekend. We stayed at Hilton On The Park and everything was just lovely. The lobby was well appointed, quiet and relaxing, while outside everything was dark, grey, windy and wet. It was a wonderful feeling to be inside this rich, warm and serene space. The room was comfortable and the bed was perfect. None of the "usual" badly tucked sheet leaving your feet either squished or touching mattress, no rock-hard pillows, no cold too-crisp sheets. The bed was soft, the pillows were divine and the eiderdown was warm and inviting. I slept like a log!

In particular, we experienced good, old fashioned service. There was a minor - and I stress minor - maintenance required to fix the door, which was dealt with literally within minutes! No hassle or waiting around for someone to bother coming up, it took about 5 minutes for this kind bloke to turn up, twist a few screws and then be on his way. No fuss, just done! A rowdy "footy fan" late at night was hastily yet elegantly rebuked and quietened down by the hotel management. We had lunch and breakfast in the restaurant and our waiter Brian was wonderful. He looked after us really well, attending to our every need and at breakfast made a great flat white! Good old fashioned service that in most places is actually very hard to find nowadays.

The hotel itself is right next to Melbourne's unsurpassed sporting "hub" with views of the MCG right outside your window and easy walking access to Rod Laver Arena and AAMI Park, the amazing new Rugby Stadium in the precinct. Perfect for the AFL or Cricket fan with the famous "G" framed right in yor window to capture the sense of occasion or location, we went for the other side of the hotel which offered serentity and peace with excellent sweeping views of eastern Melbourne. If you are in Melbourne for sport, you simply cannot beat this hotel.

There are a lot of hotels about trying to be something "different". Where The Hilton On The Park is "different" is that it does not try to be anything else but a quality hotel. Comfortable rooms, excellent service, pleasant staff and really quite good value with an excellent location make this hotel one of my new favourites. I heartily recommend it to anyone.

Oh, and get Brian to make you a flat white. He's very good at it!

Room Tip: Choose an MCG room for the "vibe", or a city view room for the peace and tranquility.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Pullman Melbourne On the Park, responded to this review, September 11, 2012
Thank you for your gracious comments regarding your visit over the weekend.

Of course I am delighted to learn that you were satisfied with so many aspects of your visit and that the team contributed to the enjoyment and comfort of your stay. I have shared your comments with all concerned and I know that Brian appreciated the recognition.

We look forward to welcoming you back to the Hilton on the Park Melbourne – there will always be a warm welcome waiting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Melbourne On the Park

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia (Formerly Hilton On The Park Melbourne)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#61 Family Hotel in Melbourne
#72 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Melbourne On the Park 5*
Number of rooms: 419
Official Description (provided by the hotel):
Located just 24 Kilometres from Melbourne Airport, Pullman Melbourne On The Park hotel is in the heart of East Melbourne within the city's main sports and entertainment district. It is directly opposite Melbourne Cricket Ground and enjoys stunning views of Fitzroy Gardens, Rod Laver Arena and Melbourne Park, home of the Australian Open tennis tournament. ... more   less 
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Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton

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