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“Nice hotel but found it noisy” 4 of 5 stars
Review of Hilton On The Park Melbourne

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Hilton On The Park Melbourne
5.0 of 5 Hotel   |   192 Wellington Parade, Melbourne, Victoria 3002, Australia   |  
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Ranked #74 of 171 hotels in Melbourne
Hobart, Australia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
“Nice hotel but found it noisy”
4 of 5 stars Reviewed January 24, 2012

Rooms were clean very nice, but after checking in we heard some strange noises and realised our room was next to the lift shaft, we asked to be moved but couldnt for the first night(fully booked). The staff were very helpful and managed to move us for our 2nd night. Even 2 rooms away from the lifts we could still hear them. Old building I guess. We were offered comp breakfast which was nice of them to offer.
( was nice food, but happy we didnt have to pay the $35 pp for the breakfast).
I would like to go back again due to the location, but not sure if i would want to take the risk of being in a noisy room again.

Room Tip: as for a room away from the lifts. far away
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 31, 2012
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noisy lift wells. Your comments will help us to correct these issues. I was pleased breakfast was arranged for you with our compliments and we hope you will consider staying with us the next time you are in Melbourne.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2012

we recently stayed in melbourne over new year and found this hotel excellent the staff and facilities were great , it was so central to the melbourne cbd, and the tram which runs continuosly stops right outside the door,being my first visit to melbourne the staff were very helpful, i would most definately stay at this hotel again,

Room Tip: i asked for a quiet room and got what i asked for excellent.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 23, 2012
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Hope to see you return soon!
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Sydney, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 10, 2012

Stayed here for two nights and had a great time.
Staff were friendly especially Ashleigh who was very helpful.
Great spot right next to the MCG.

Rooms were clean and comfortable.

Great value!

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 15, 2012
Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay and that Ashleigh was helpful! I will be sure to share your comments with her. I hope you will return should your travels bring you back this way.
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melbourne
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 8, 2012

I have stayed at this hotel a few times over the years, but hadn't returned in awhile. I agree with previous reviewers that this hotel does look dated, however we found our room to be very clean and comfortable, although quite small. We had a room on the 11th Floor overlooking the MCG. In terms of proximity to sporting venues, it is fantastic and only short walk or tram ride from CBD. Buffet breakfast had a good selection and was of a very good standard.

I also agree the staff are lovely and are what make this hotel a reason in itself to stay here. From the check-in staff, to the housekeeping staff and staff in the restaurant, they were polite, friendly and went out of their way to be helpful. Just wonderful.

Only minor complaint was the outdoor swimming pool was very cold, even though was a warm day and apparently is meant to be heated ? My kids loved the spa though, and the pool area is very nice even just to sit and read a book.

Room Tip: Higher floors give a better view. Suites are a better option if more than 2 people.
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 11, 2012
Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay and that all the team were helpful! Our pool is heated and I’m sorry it was not warm enough for your liking but glad the kids enjoyed the spa! I hope you will return should your travels bring you back this way.
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Swindon, United Kingdom
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 5, 2012

This Hilton is outside of Downtown but it's located across from the Australian Opening (if you're there for that) near the Melbourne Park. You can either self park or valet for about $20/night. You can walk across the street to find serenity in the park - don't forget a book and water.

This hotel is more classic and less modern. The rooms are quite large with great views. If you like the quietness outside the city, this is a great hotel. There are a few restaurants around and 7-11 not too far away. The executive lounge is like all other Hiltons. Do try the snacks in the mid afternoon as they change daily. Breakfast is so so as it's only continental.

To go Downtown, you can walk for about 20-30 minutes or take a train which is free as all tram buses in the city are free.

Room Tip: If you're looking for a place outside the city, this Hilton is perfect.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 10, 2012
Thanks for taking the time for the great review and hope to see you return to the Hilton on the Park, Melbourne.
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Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 4, 2012

Stayed here on business in August 2011. On arrival, I was surprised at the condition of the hotel and rooms - it reminded me of a haunted house inside. It's terribly dated, tatty and the smoking floor is just awful. Despite the general condition of the hotel, the beds are very comfortable and the rooms are spotless.

However, if it's service you are looking for (over facilities) then look no further. The staff here are exceptionally polite and can't do enough for you. That factor alone would make me return to this hotel in the future.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 10, 2012
Thank you for your review. I’m so pleased to learn all the team looked after you so well during your visit last August. Since you stayed, we have refurbished the Park Lounge Bar and Gallery Restaurant so I hope you will see improvements on future visits. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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London, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 4, 2012

Overall, I was disappointed.

Our room was dirty when we checked in (I won't mention, but was disgusting). The décor is really outdated - feels like the 80's have stopped... this I care less about, but meant that the room was very dark and not very inviting (...and we were "upgraded"), plus the bathroom was really old (peeling wallpaper, old taps, really "inconvenient" shower - hard to operate). Comes across as a bad / outdated Holiday Inn.

However, the staff were nice, the location was convenient. If you can get a deal, it's worth considering... but I suspect most other hotels (e.g., Westin, other Hilton) are much much better.

(context - I spend 150+ nights per year in hotels)

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review, January 10, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. I'm pleased the team contributed to the enjoyment of your stay and we hope you will consider staying with us in the future.
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Additional Information about Hilton On The Park Melbourne

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Melbourne
#45 Family Hotel in Melbourne
#52 Romantic Hotel in Melbourne
#64 Luxury Hotel in Melbourne
#68 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton On The Park Melbourne 5*
Official Description (provided by the hotel):
Located in the attractive inner-city suburb of East Melbourne, Hilton on the Park is an elegantly furbished hotel directly opposite the Melbourne Cricket Ground (MCG).Each furbished hotel room has warm, natural tones and feature large windows, a flat-screen TV and a wide range of amenities to ensure a relaxing and easy stay. Offering free Wi-Fi to all guests, the iconic Park Lounge bar is the perfect place to have a casual drink before heading to the MCG. For breakfast and dinner, the Gallery Restaurant also provides market fresh cuisines while overlooking the beautiful Fitzroy Gardens. ... more   less 
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Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton

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