This is a super convenient airport hotel-- a short skywalk to the terminals-- but we expected a bit more for the price. The bed was comfortable and nothing in the room itself was lacking, but we had great difficulty with internet access (there is no wireless and the cable worked for a short time and then bumped us off, and tech services could not restore-- after 30 minutes' effort said the problem was on the hotel's end). Still, we were charged for internet and also for water from the mini bar, after being told both of those would be free since we were in the loyalty program. When these charges were pointed out we got a single word reply, "Oops." Food and drink services were mixed: the bar (Bar Airo) is quite attracive and the service was great, but my room service meal was nearly inedible. This hotel has a terrific location but needs work to make it worth the "luxury" price.

I have stayed here about 6 times in the last couple of years. It's main attraction is its excellent location right adjacent to the airport. Easy walk to the hotel undercover, large rooms, large bathrooms, big bath and separate shower. Room service food OK, gym OK.

Airport side has views of the runways, and noise and blackout levels surprisingly good.

Hotel is a little tired generally and carpeting and refurb is going on. On last stay we had an "old"room, carpet quite worn and marked, everything a bit run down in the room but I was told the bed was new. Its quite pricey, but ease of access gives it the edge, so you pay for it.

Last time we stayed we had a package that was supposed to contain a "mini-hamper". This turned out to be a paper gift bag with half a bottle of average wine, some water, and couple of other small things, rather odd.

Toiletries are now quite ordinary - when it was the Hilton there were much nicer Crabtree and Evelyn spa toiletries.

Staff usually helpful.

Flying out of Tasmania regularily, we often have to stop over at Melbourne Airport prior to flying overseas due to very early departures.

Staying at the Parkroyal is always a delight. Being able to relax in the beautiful heated pool or having a wonderful dinner at hotel restaurant prior to sleeping in a very comfortable bed with a great pillow is a treat. The very friendly staff are always very happy to oblige with all requests, for example, room type (runway view or quieter area facing away from runway), arrival time and departing times are always negotiable. We love the place

It can be hard to find a room that has enough space to 2 adults and 2 children, the room we received was perfect. Our children each had a bed and didn't have to share a double like some hotels. The views of the city was great. Plenty of space. The Parkroyal is conveniently located and made travelling with our children (7 & 5) some much easier. Will definitely be using the Parkroyal next time we travel. Can't comment the food service or ther facilities as we only sated one night and left early in the morning.