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“Location excellent, but overpriced” 3 of 5 stars
Review of Quality Hotel Batman's Hill on Collins

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Quality Hotel Batman's Hill on Collins
4.0 of 5 Hotel   |   623 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #102 of 170 Hotels in Melbourne
Sydney, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Location excellent, but overpriced”
3 of 5 stars Reviewed December 21, 2013

I booked through Hotels.com a standard room for my family of 5. We had hired a car and parking under the hotel was charged at $22 per day on arrival. For the $451 we paid for 2 nights, it was like stepping into a youth hostel room. The flooring was tiled throughout the whole room. Upon entry into the room there was a basin at the door. The double bed and one single were in the first room as was the TV. A narrow hall passed the bathroom, which was a box with a shower and toilet and the room with two singles was in the back room, along with a mini fridge, kettle, tea and coffee and a table with two chairs. This room could clearly be better planned. It was just awful!! The room also looked out onto a roof where the air conditioning units (I think) were located. My husband went and spoke to the manager in charge when the television started to go fuzzy and we were offered an upgrade to a two bedroom apartment which we had stayed in during 2006.

The charge of $100 was certainly worth the happier smiles from us all round. We entered into the room this contained two single beds with a rollaway added to the room for us. There was a lounge area with a television, walking through to the small kitchen area which had a microwave and a full sized fridge. The bathroom had a bathtub, great lighting and plentiful bathroom supplies. The last room was the main room and a television was in here. The room had a huge amount of tea bags, coffee and sugar which was great.

There is a Coles up Spencer St past the rail station, an IGA just across the road from the hotel although it is small and expensive. There is also a Woolworths upstairs in the railway station. This hotel is considered the ‘high end’ of town however I don’t think the rooms are value for money. They are conveniently located within the city and we walked most places.

The staff were very helpful and friendly and the manager when we spoke to was fantastic in providing a solution, Housekeeping staff who came to make up the rollaway were lovely and also filled us in on directions. The staff were certainly some of the most friendly hotel staff I have ever encountered.

I honestly don’t know I would choose to stay here a third time and this is mainly due to the price. Location is a massive plus for this establishment, however I don’t recommend booking a standard aka ‘budget’ room.

Room Tip: Book and apartment if you can, they look out to the main road.
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, January 7, 2014
Dear reviewer, thank you for your detailed comments following your recent stay at Quality Hotel Batman's Hill on Collins, and we thank you for returning to us after your first visit.

As you experienced, we do offer a wide range of accommodation options which differ in size and facilities. Despite the troubles you had with your first room, we are pleased that we could accommodate you and your family more comfortably in one of our 2 Bedroom Apartments (50sqm), which are larger in size than our Standard Family Rooms (approx 35sqm).

It is great to see that you had a positive experience with our team, and that our location was to your liking. We hope to welcome you back for a third time to the hotel in the future - our team are always available to assist you prior to booking, to find the most suitable room for your needs. Kindest regards.
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398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Adelaide, Australia
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 12, 2013

This hotel is right opposite Spencer Street railway station, one of the two main terminals in Melbourne. Despite my concerns that this would be a very noisy location I was pleasantly surprised, as I didn't hear any road noise at any time - it was a very quiet room, despite being a second floor room overlooking Collins Street. The room (no 24) was quite large clean and well appointed, although it only had a relatively small TV which wasn't located in the bedroom (although you could view it from the bedroom).

This hotel is also close (walking distance) to Crown casino and Docklands precinct, and their is a DFO at Spencer street station, and another a 15 minute walk away at Docklands. An IGA and Coles grocery storesare located in Spencer street, as well as a host of restaurants close by to suit most tastes.

Etihad stadium is a 15 minute walk away, so a good choice for AFL fans too.

Overall a good choice for people visiting Melbourne for business or pleasure, and it wont break your budget.

Room Tip: Room 24 was quite large (especially when reading other reviews of small rooms)
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, December 23, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Batmans Hill on Collins. It is great to see that you enjoyed your stay with us, that you were particularly pleased with your sleep quality and our convenient location was to your liking.

We hope to welcome you back on your next trip to Melbourne. Take care.
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Mildura, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 9, 2013

As soon as we got into our room, we knew it was not worth it, the fridge was in a tiny, unventilated cupboard which was extremely hot, which we both thought was a fire hazard.
We turned on the air conditioner, it was making loud, annoying rattling sounds so we called the reception to get it fixed, of course when we got back two hours later it was 'fixed', it wasn't, we turned it on and two minutes later it was making loud rattling sounds again, we called an complained, they said they would fix it again, we refused and so we got put in a different room, the air conditioner was good and didn't make the annoying sounds, but the fridge in that room was also extremely hot.
By then it was night time, so while my partner was reading I tried to connect to the wifi on my iPad, and of course, nope that didn't work either, we called again, they said 'we'll get someone to look at it' and it never worked again for the three nights we were there.
In conclusion it was not what we thought it would be, the '4 star review' we both read about was absolute bulls#!t in our opinion.
I don't recommend it at all an will never be staying there again.

Stayed May 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, December 23, 2013
Dear reviewer, thank you for providing us with valuable feedback from your stay at Quality Hotel Batman's Hill on Collins in May, albeit less than perfect.

Please accept our apologies for the service deficiencies with your Air Conditioning unit and your WiFi connection. We will certainly investigate and correct the faults. Regarding the noise coming from your Air Conditioning unit, kindly note that we are currently in the process of upgrading our Air Conditioning systems to remedy this issue as a matter of urgency.

It is particularly concerning that your grievances were not attended to in a timely and effective manner. We pride ourselves on consistently delivering an exceptional level of service, and so, your comments have been raised with our Executive Team for immediate review with the relevant departments. Despite our shortcomings on this occasion, we would love the opportunity to redeem ourselves and welcome you back to Quality Hotel Batman's Hill on Collins in the future. Take care.
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Oxley, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 8, 2013 via mobile

We chose this hotel as it was close to the bon Jovi venue. I would not recommend this hotel. It is extremely basic. You could not swing a cat in our room. The bed was hard. The air con was old and noisy. We were boxed in. Windows could not be opened and the view was of the maintenance area of the air conditioning units. Noisy.
Staff were stressed due to the influx of guests because of the bon Jovi concert. I felt like I was at a backpackers. ( no disrespect but as a backpacker I have stayed at great backpackers accommodation that would put this place to shame). Fridge is not turned on until you put the room key in to turn on the power. So any cold items you have will go warm as the fridge needs time to cool. Bed was hard and uncomfortable. The bathroom; tiny! I am 162cm and 48k so I would not regard myself as huge but I felt like an elephant in this place. Next time we visit Melbourne we will definitely stay at our usual hotel, even though it may be a bit further, The Park Hyatt is the best accommodation in Melbourne.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, December 22, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Batman's Hill on Collins. It is distressing to read that your time with us fell well below your expectations.

Kindly note that we do offer several accommodation options, suited to a range of budgets and needs. This includes our Standard Rooms, which are our budget room option (3.5-Star rated), and our Club Rooms and Apartments, which are larger in size (4-Star rated). All room information, including dimensions and facilities are available on our website. Alternatively, our Front Office & Reservations teams are available to assist future guests in allocating the best room option prior to booking.

Regarding the issues you had with your fridge, we have informed our Rooms Division Manager who will investigate this further as a matter of priority. Kindly note that within all guest rooms, fridges should be connected separately to all lights, to allow these to run without the use of room keys. We are looking into this further as an isolated incident that will be remedied immediately. Please accept our apologies for the inconvenience you experienced with this.

Should you wish to provide further feedback, please reach out to us at sales@batmanshill.com.au. Despite our shortcomings on this occasion, we would love the opportunity to be your host once again in the future. Kind regards.
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Sydney, Australia
Top Contributor
113 reviews 113 reviews
87 hotel reviews
Reviews in 87 cities Reviews in 87 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 6, 2013

I was glad to be able to spend a night here, but will be a little reluctant to spend another. The staff were super friendly, the food was great, and the location excellent. I had a small room, which was fine for a night, but unfortunately, the air-conditioning compressors were right outside, and they came on and off all night, making for a terrible night's sleep. You really need to be right away from that if you're going to stay here...

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, December 10, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Batman's Hill on Collins, albeit less than perfect.

Please accept our apologies for the noise coming from the Air-Conditioning unit near your room. Kindly note that we are currently in the process of upgrading our Air Conditioning systems to remedy this issue as a matter of urgency.

We would very much like the opportunity to welcome you back again, and will be happy to discuss the different location options of our rooms to best suit your needs before the completion of this project. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Augusta, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 5, 2013

Located close to our reason to be in the city (Etihad Stadium) this is a great hotel.
I booked our accommodation online months before our trip & waited watching for cheap airfares. As time got closer I realised my initial flight dates weren't exactly the cheapest dates to fly so I contacted the hotel to get the dates changed.
I had concerns that this might be difficult to get changes made however the concerns weren't necessary. The reservation staff were great. Swapped my days around immediately & at no charge which made booking my flights heaps cheaper
Upon arrival we had a room for 4 adults & 1 child. We were on the 2nd floor looking over Spencer Street but there was no street noise throughout the night which surprised me. It was separated into 2 areas, clean, tidy & very comfortable.
Great location Great service happy to recommend to anyone wanting close proximity to Etihad, Crown Casino or anywhere else in the city really

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, December 10, 2013
Dear reviewer, thank you for your comments following your stay at Quality Hotel Batman's Hill on Collins this month. We are happy to see that our central location was to your liking, and that you and your friends enjoyed your time with us.

Your compliments will be passed onto our Reservations Team, and we are glad that we were able to accommodate you alongside your changed flights.

We hope to welcome you back to the hotel on your next trip to Melbourne. Kind regards.
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Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 30, 2013 via mobile

My daughter and I stayed and were really happy with the hotel, service, cleanliness, comfort and reception assistance. We had a twin budget room on the 2nd floor, we were there Sat & Sun evening. We asked for an extra blanket and it was there in less than 5 minutes.

It was so easy after we got off the airport shuttle to walk the block to the hotel and to return again late Monday.

So close to the city centre, trams at the door for all destinations we wanted.
Yes I would recommend this hotel.

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, December 10, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Batman's Hill on Collins. We are thrilled to see that you enjoyed your stay with us, and that you were pleased with your room and the level of service provided to you. It is also great to see that our central location was convenient for you and your family.

We hope to welcome you and your family back to the hotel in the near future. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Batman's Hill on Collins

Address: 623 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#87 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Hotel Batman's Hill on Collins 4*
Official Description (provided by the hotel):
Welcome to the Quality Hotel Batman’s Hill on Collins, your home away from home in Melbourne CBD. First class style without the first class price tag!Our Hotel is located right in the heart of Melbourne, where we offer our guests affordable quality accommodation in any of our 190 rooms, ranging from 3.5 Star Standard Roomsto 4 Star Club Rooms and Apartments with kitchens. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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