We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Better not to stay in this hotel” 1 of 5 stars
Review of Quality Hotel Batman's Hill on Collins

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Save
You added Quality Hotel Batman's Hill on Collins to your Saves list
Quality Hotel Batman's Hill on Collins
4.0 of 5 Hotel   |   623 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #104 of 171 Hotels in Melbourne
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Better not to stay in this hotel”
1 of 5 stars Reviewed June 11, 2013 via mobile

I booked this hotel just because of location and i expected only a decent sleep from this hotel. We were given a couple room on the 1st floor. The room is itself was not so bad. But the walls are so thin that you can hear almost everything from the room next door. On top of this, there was non-stop noise whole night either from the next room's washroom or the lobby or lift. I could barely get a sleep. Try to avoid this hotel if possible

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 11, 2013
Dear reviewer, thank you for submitting your feedback following your stay at Quality Hotel Batman's Hill on Collins. We appreciate you highlighting our ideal location in Melbourne's CBD. However, we are sorry to see that your experience with us did not meet your expectations.

For those guests booking via an agent or online, in most cases it is possible to submit specific requests or accommodation requirements (for example a non-smoking room, located away from lifts, non street-facing room, etc.) through these channels. This is highly encouraged, as these requests are generally acknowledged first when allocating rooms for arrivals. Not all requests can be guaranteed, but we try to meet all requests where possible.

If you have any further questions or wish to provide more feedback, do not hesitate to contact us directly. Nevertheless, we hope to be your host again in the near future. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

432 reviews from our community

Traveler rating
    61
    187
    102
    57
    25
See reviews for
79
136
43
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 8, 2013

Great Location across from Southern Cross railway station. You hear the trams going around the corner from Spencer Street stop at midnight. Bed comfortable after mattress flipped Corner room large ,excellent with spa bath.

Room Tip: Corner club room or apartment on 5th floor
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 11, 2013
Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. We are happy to see that you had a positive experience with us overall, and we hope to welcome you back again in the near future. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 6, 2013 via mobile

Loud traffic/tram noise. Aircon that doesn't heat the room. A fire alarm above the bed that flashes throughout the night illuminating the room. What else could you want in a hotel? Actually, a quiet, dark room with comfortable ambient temperature would be a good start. We won't return.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 11, 2013
Dear reviewer, thank you for your feedback regarding your stay at Quality Hotel Batman's Hill on Collins. It is concerning to see that your experience with us did not meet your expectations, or our required operating standard. We welcome your comments, and encourage you to contact our Rooms Division Manager if you wish to pass along any further feedback personally. Nevertheless, we hope that you will allow us to be your host once again. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 4, 2013

I chose this hotel because of its location to the Southern Cross Train Station. I had originally booked a family room for 3 adults plus a kid. Upon reaching the hotel in the morning, the room was not ready but the hotel gave us an upgrade to an apartment unit, which is a nice surprise because it meant that we could drop our luggages and have rest after an overnight flight.

Overall, the room was clean and spacious, which was good. But there was a pillar right in the middle of the bedroom, which was weird to me. But I guess that's due to the structure of the building. Apart from the room, the main draw of the hotel is not the room itself but its location.

The train station is right opposite the hotel. The tram station is literally at its doorstep. This make going to the city very convenient. There is Woolsworth at the train station, a smaller mart and Gloria Jeans beside the hotel, so getting a quick bite is no problem at all.

The only complain is the WIFI or lack of free WIFI. We are entitled to one hour of free WIFI on only 1 device per day. Considering the number of phones and tablets we have, that's a little restrictive.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 6, 2013
Dear reviewer, thank you for choosing to stay at Quality Hotel Batman's Hill on Collins. We appreciate you taking the time to post your feedback following your stay with us, and it is great to see that your experience with us was a positive one. We value your comments regarding our Wi-Fi service, and will have this reviewed internally as an area for future development. We hope to welcome you back on your next visit to Melbourne. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, NZ
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 3, 2013

Stayed here as partner was attending a 4 day conference.
Wonderful service all round (although some staff need to smile a little more).
Everything worked well, and if there was an issue it was dealt with without mention.
The room was serviced excellently every day we were there, totally clean and plenty of Teas and Coffees compared to some hotels who supply bare minimum.
The meal in the restaurant was faultless and prices quite reasonable with 3 days Internet (WiFi) $30. Also a complimentary 1 hour daily was supplied per room. The only negatives would be having the sheets changed during a 7 night stay. It let the otherwise impeccable Housekeeping department down.
I would not hesitate to recommend this hotel or stay again in the near future, should it arise, as it is close to Yarra River, Crown Casino, DFO, Polly Woodside, Trams, Tramcar Restaurant, Southern Cross Station & South bank Restaurants.
It is a 15 minute walk to Swanston Street and 40 minutes to Lygon Street and the Italian Precinct.
As a fellow hospitality worker in Management (Front Office), I think this hotel is pretty close to perfect for its star rating. Keep it up.

Room Tip: They have 2 star ratings, the Standard small rooms are 3.5 star, but if staying for a while try the...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 11, 2013
Dear reviewer, thank you for providing us with feedback following your stay at Quality Hotel Batman's Hill on Collins. It is great to see that your stay with us was entirely positive - we pride ourselves on offering 'affordable quality in the heart of Melbourne', and we agree that we are in an ideal location in the CBD. Your kind comments are greatly appreciated, and will be sure to pass these on to the team for continued development. We hope that you will stay with us again in the near future - take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 3, 2013

Couldn't bring myself to 'push' poor although was very tempted to do so. Bizarre room configuration which saw the TV at right angles to the beds? Never seen anything like it. The shower was terrible, all but impossible to control the water temperature. Agree with other reviewers that the location is excellent but found myself looking at other options for next Melbourne CBD visit while still housed at Batman's.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 6, 2013
Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. We are sorry that your experience with us was not entirely positive, and we can assure you that this is not our standard. Regarding the concerns you had with your shower, we have passed this information on to our Housekeeping & Maintenance teams to ensure that routine testing of these facilities is maintained. We value your comments as a means for constant development, and we hope that you will allow us to be your host again in the future. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed June 2, 2013 via mobile

I chose this hotel due to a special on hotel.com. Good price and the location was perfect for me - right opposite Southern Cross Station.
I stayed in room 502. Which is located on the top floor of the hotel. The positives and negatives are as such;
Positives-
* nice size room
* Quiet
* Large comfortable bed
* Location, which is virtually opposite southern cross station.
*10 min walk to Crown Casino

Negatives
* too many stairs. There is a ramp located on Collins st that will take you into the building and up to reception. You will have to look hard to find these. I didn't find them until I had already checked in, and I had to drag my bags up 6 stairs.
Then once you are in the building, you have to drag your bags down more stairs to access the lifts. If you are elderly, disabled, or carrying a heavy bag like I was, you are going to struggle.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this review, June 6, 2013
Dear reviewer, we thank you for taking the time to provide us with constructive feedback following your stay at Quality Hotel Batman's Hill on Collins. We pride ourselves on providing 'affordable quality in the heart of Melbourne', so we appreciate you highlighting our ideal location and competitive room rates.

Your comments regarding your experience with the layout of the Hotel has been acknowledged and moving forward, we will be sure to ensure that our staff members are communicating where our lifts are located to all guests upon entering the building. We hope to welcome you back to Batman's Hill on Collins in the near future. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Quality Hotel Batman's Hill on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Hotel Batman's Hill on Collins

Address: 623 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#87 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Batman's Hill on Collins 4*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the Quality Hotel Batman’s Hill on Collins, your home away from home in Melbourne CBD. First class style without the first class price tag!Our Hotel is located right in the heart of Melbourne, where we offer our guests affordable quality accommodation in any of our 190 rooms, ranging from 3.5 Star Standard Roomsto 4 Star Club Rooms and Apartments with kitchens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, HotelTravel.com, Cheap Tickets, Agoda, Priceline, Ctrip TA, Despegar.com, getaroom.com, Travelocity, Odigeo, TripOnline SA, Hotel.de and Tingo so you can book your Quality Hotel Batman's Hill on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

Owners: What's your side of the story?

If you own or manage Quality Hotel Batman's Hill on Collins, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.