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“WOST HOTEL EVER” 1 of 5 stars
Review of BEST WESTERN PLUS The Travel Inn Hotel

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BEST WESTERN PLUS The Travel Inn Hotel
4.0 of 5 Hotel   |   Cnr Grattan & Drummond St | Carlton, Melbourne, Victoria 3053, Australia (Carlton)   |  
Hotel amenities
Ranked #110 of 171 Hotels in Melbourne
2 reviews
1 helpful vote 1 helpful vote
“WOST HOTEL EVER”
1 of 5 stars Reviewed June 21, 2014

Me and my partner stayed three nights hear, we got the King deluxe room was totally disappointed I couldnt even use the basin in the bathroom as it was so small my head hit the wall I paid for a buffet breakfast and was told that I had to order from the menu anf the wait staff was so rude !!!!!!

Stayed June 2014, traveled as a couple
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147 reviews from our community

Traveler rating
    20
    62
    45
    11
    9
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24
39
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Brisbane, Australia
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2014

Stayed here for one night. It’s right next to Lygon St and in a very nice area, so feels save walking around at night and there are lots of restaurants to choose from. Short distance from Carlton gardens and the Fizory gardens which are both nice in the morning. Room was tidy and clean, but you can hear doors slamming all the time. Breakfast was awful. Just go out to a nice café and buy something.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 8, 2014

We stayed at this hotel for 3 nights, and everything was just fine until the time we checked out. It wasn’t a big deal, but we were quite surprised about it. The room was small, especially the bathroom..it’s tiny. We don’t mind at all because it was nice. We got the room with pool view and we liked it. Like I said, we didn’t really complained about anything at all basically.

The check-in and check-out process were also efficient, only….when we checked out we found out that they charge us parking fee…which was actually fine for us…but we expected to know about it earlier. Upon checked in when we asked for a key to the parking, the receptionist didn’t mention anything about the fee. As we also read from their website that the parking is free, we didn’t think at all to ask about it. Apparently, because we booked our room through Agoda, we were required to pay the fee as it’s not included in our room rate. In other words, the parking is free only if you make a booking through the hotel directly…and I’m pretty sure in their website, there’s nothing about this term and condition.

Again, for us, this is actually not a big deal…but it’s still an unfavourable surprise and if only they could have told us about it when we checked in.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 6, 2014

We have stayed here a few times now, quite a good little spot. Always booked directly, good price and service. Ask for the breakfast and parking included deal- good value. Also we had a "spa room" and they were MUCH better then the ones near the pool. Non smokers or asthmatics should avoid rooms near the pool as that is the smoking area. The pool is lovely, but can be a bit cold in winter! Staff were very courteous and relocated us with ease when we asked. Buffet breakfast is alright- the typical fry up, as well as cereals. There are some nice cafés around to have breakfast in as well if you want to. Beware with the parking- if you are coming back late at night in a car you will not get a park inside, you will have to park on the street, or even as far away as McArthur place. Over fairly good spot located a few blocks away from the centre of Carlton and Lygon Street.

Room Tip: Chose the spa rooms - away from some of the noise, bigger and have much bigger bathrooms and beds.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2014

We always stay at this hotel when we come to Melbourne. It is very clean, staff excellent and the location for us is great. The rooms are very well set out and appointed. The pool looks very resort like, but it was too cold to swim during our stay. We have been coming here since 2000 and would definitely recommend this motel to others

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 1, 2014

We have stayed here before and have valued the position, the rooms and the price. This visit we booked 4 rooms to accommodate 12 friends.
However, the very large, unpleasant, unhelpful man behind the desk left a VERY sour taste in our mouths. He was not only rude to us, the guests, but reluctant to accommodate us when attempting to pay our bill.
The travel Inn will no longer be used by any of the 7 families that used it for this experience, and we are all frequent travellers to Melbourne!
Your loss Travel Inn.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tawonga South 3698 Victoria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2014

My room was on the ground floor (north-east corner) and it was quite noisy on the Saturday night; however one of the reasons I choose to stay at the Travel Inn is its proximity to Lygon Street and I suspect that many others do the same!! maybe the Hotel could place some signs re noise and courtesy for others? I find the staff brilliant; nothing seems to be too much trouble. Yes, there's a bit of an issue with parking...ie it's VERY "tight"!

Room Tip: I cannot comment on spa or breakfast as did not have/use these facilities. My room was on the ground...
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  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Travel Inn Hotel

Address: Cnr Grattan & Drummond St | Carlton, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne > Carlton
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#92 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS The Travel Inn Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
BEST WESTERN Travel Inn Melbourne is a boutique hotel accommodation in Carlton, situated close to the Melbourne CBD with only a short stroll to some of Melbourne's famous attractions. ... more   less 
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Also Known As:
Best Western Plus The Travel Hotel Melbourne
Best Western Melbourne

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