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“thank you so much for your friendly staff and good services” 5 of 5 stars
Review of Quality Hotel Downtowner on Lygon

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Quality Hotel Downtowner on Lygon
4.0 of 5 Hotel   |   66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia (Carlton)   |  
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Ranked #42 of 171 Hotels in Melbourne
Melbourne, Australia
1 review
“thank you so much for your friendly staff and good services”
5 of 5 stars Reviewed March 30, 2013

Hi To All Staff,
thank you for beautiful packages romatic iI loved it special spa room the bed very nice and big am so happy i never forget am coming back again and again....thank you for being friendly to me and my family....



"We can’t thank you enough for all that you did to make our wedding anniversary day so perfect. From the first time I spoke to you on the phone to the moment we checked in on thurday day my special wow..amazing thank you very much the food amazing very yummy (good job)

It was the first time I was able to stay at your lovely property and I was truly impressed. Your frontline staff, both coming and going (and I arrived and left at odd hours) were exceptional with their hospitality, genuine friendliness staff and very cleaned room tidy. again thank you very much

regards
catherine

Room Tip: the room wow very nice and tidy and very cleaned. the bed was very beautiful my packages romatic i...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, April 7, 2013
Dear cathy c,

Thank you for your glowing review of your recent stay with us.

I am pleased you had a fantastic anniversary weekend and our team made it so memorable. I also enjoyed reading that your interactions at every point from reservation and check in through to housekeeping were all friendly and hospitable.

My team and I really appreciate your feedback and hope you come back for your next anniversary... and birthday...or any reason really!!

See you again soon.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    127
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Hobart, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2013

We really liked the location and the staff were very helpful and lovely. The room was comfortable, with the King size bed and renovated bathroom. We were on the 2nd floor and it was a bit noisy on the Saturday night, but that was to be expected as it is Lygon Street! The hotel is very popular and was fully booked for the two nights we were staying, but we had no problems with noise from other rooms as each room is well insulated. We would certainly stay again!

Room Tip: 2nd or 3rd floor looking out onto Queensberry Street probably quieter than the rooms at the front of...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, March 28, 2013
Dear Monkey-mummikins,

I am pleased my team were helpful and friendly and you found our rooms comfortable, which are probably the two most important factors to a good hotel stay.

Thank you for your comments and we look forward to your next visit.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

Stayed here for 1 night during the week and thought it was lovely, great location and liked the idea you could park your car in their off the street. Checking out was a problem as some guy had no idea what he was doing (probably a manager) and after 10 mins got the girl to fix up his mess without a please or thank-you for her.
Would stay again though as I quite enjoyed the room

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, March 28, 2013
Dear LozPez,

Thank you for your review, and I am sorry to hear about your issues at check out, but I am pleased you found our car park convenient as with our location.

Please come and stay again soon.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 24, 2013

We stayed here as it is close to the Royal Exhibition Building where we were visiting the Flower show. We found the room to be quite comfortable and reasonably spacious. The staff were all friendly & helpful. We didn't use the Restaurant at all but after having a bad experience at another Lygon St Restaurant we wished we had.
Our 3rd floor room faced on to Lygon St which is quite busy and noisy on a Saturday night but we had no problem sleeping in the comfortable King sized bed.
I would stay here again but would probably book directly with the hotel instead of using a 3rd party booking website which doesn't mention the fact that breakfast & parking are extras.

Room Tip: Book directly with the establishment rather than 3rd party sites such as Wotif etc.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, March 26, 2013
G'day Steveg050,

Thank you for your review.

I am pleased you enjoyed your stay, and that you found our team friendly and helpful. On your next visit please let us know to include breakfast with your rate to get $10/ person off.

Come and stay again soon.

Kind regards

Kevin Birchall
General Manager
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sydney
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 21, 2013

Stayed here for two nights midweek to attend the Melbourne International Garden Show. It is an older hotel which has been renovated and is very conveniently located to Lygon Street restaurants and cafes and close to trams and CBD. We stayed here without a car but there is plenty of off street parking if you have a car. King size bed which was firm but comfortable, pillows were a bit lumpy but ok. Big bathroom very clean, small bar fridge in the bathroom was a bit odd but it must have been the only place they could fit it in. Had to pay for Wifi but it was free in the lobby. Staff were very friendly and helpful. Didnt have the breakfast as there are so many good cafes close by. Only one fault the traffic noise was considerable and that was midweek so I probably wouldnt stay there again because of that.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, March 25, 2013
Dear mariaoct,

I appreciate your review and comments in regards to our great location. Unfortunately being close to the action in Melbourne does mean traffic noise is a factor, but if you do choose to stay with us again we have rooms available down the back of the building near the church which are very quiet. Please ask to be allocated here.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 15, 2013

This hotel is in a great location where you can either walk or catch a tram anywhere.

The rooms are adequate with a large bathroom although I don't to shower in a bath.

Front office staff were effecient and very helpful.

Only downside was room cleaning which was done poorly one day and not at all on another.

Room Tip: Try to ger a room away from the street
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, March 25, 2013
G'day janice000,

I was disappointed to hear that we missed your room clean on one of the days you stayed with us. We pride ourselves in the presentation of our rooms and on this occasion obviously got it wrong.

I appreciate you letting us know and I will follow it up with my housekeeping team.

Kind regards
Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 14, 2013

We stayed here for 3 nights over the long weekend, was quite pleased with the room in general, clean sheets (although the supposed king bed was actually two single beds joined together and you could feel the gap in the middle). You could tell that the hotel is rather dated, still using keys and door knobs for their rooms.

The spa bath was quite a narrow one and we didn't really make use of it. The noise from the street at night was bad (cars/bikes, people shouting away) did disrupt our sleep a little. Our bathroom blinds were a bit broken at the edge as well.

Location of the hotel was all right, not directly central but you could walk about 10mins to the nearest city circle free tram stop at the corner of La Trobe and Russell Streets.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, March 25, 2013
G'day welovetravels21,

Thank you for your comments. We will look into your suggestion of putting electronic door locks on.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Downtowner on Lygon

Address: 66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Carlton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Melbourne
#15 Spa Hotel in Melbourne
#31 Business Hotel in Melbourne
#40 Luxury Hotel in Melbourne
#44 Romantic Hotel in Melbourne
#46 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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